My car accident repair put on hold for three Moths

My car was booked in on the 07 December 2022 at the Zambezi Auto ARC now called LMG Accident Repair Center through Discovery Insure. I started receiving WhatsAPP updates from LMG ARC on the 10th January 2023 until the 07 January 2023 regarding my car's progress. As I was concern not receiving anymore updates I tried calling them directly since I had no joy of getting through to the manager of the center. I then decided to drive through on the 28th Februrary 2023 as it was the estimated completion date for repairs. When I arrived at the center I was told that they were still awaiting parts and there is a possibility that my car will be written off. I then insisted to see my car and when I got to the car, the two damaged left doors were taken off, the two left seats were also taken off and nothing was done to the car for the past three months. I was advised to call my insurer to get a clear indication on the way forward which I did the following day and was taken corner to pilar about the way forward in fixing my car.