Unhappy customer got ****med by the agency and agent Edith Mkoka

On November 16 2025 We went to view a property with agent Edith Mkoka we then did the application and send Edith all our documentation. On Monday 24 November 2025 at 13:30 we received an email to say we were declined but at 15:58 on November 24 we received a message from Debbie Van Vaught the manager stating that they re looked and the landlord reconsidered our application and that we were approved and since then they were communicating with us and we paid the full amount of R27300 into the account given to us we paid it on 12 December 2025 at 08:56 and we were supposed to move in on 13 December 2025 but by 15:00 on 12 December 2025 when we were about to collect the keys the Debbie person no longer answered any of our calls and Edith said we were still declined and she has no idea what happened but she also confirmed that the spoke the the person that posed as Debbie but she claimed to know nothing the agency was not helpful towards this **** that happened and we lost the money we did go to the bank to report the transaction as ***** but we had not yet gotten any feedback the police has an open investigation but also no feedback yet Zaprop says they are not involved but the only person whom had all our details was Edith Mkoka from the agency and she admitted that she was in contact with the ****mer if there might be any lawyer out there that can please help us get justice and our money back we would appreciate it