Zaptor ink, Hell no thank you!!!

Anybody looking to buy ink? Do not buy at Zaptor in Pinetown. I bought some ink cartridges for my wife. In my haste, I picked the incorrect type. The delivery came and I installed it. Only to find that it was incorrect. i went on tho their website and read the refund policy and was glad to see that I was able to exchange. Being the honest person that I am, I told Balinda at Zaptor the truth about what happend. i was then told that i had a change of heart and because of this i can not exchange and that they will not refund. This is the first company that came across that told me how i felt about buying from them. On their refund policy they have a section that says you can exchange, but then they tell you that you have a change of heart and can't...WOW Zaptor. Never again, you are the worst at customer service and customer retention i have ever seen. Well done for making it this far.