Order Not Processed Weeks Later – Multiple Broken Delivery Promises (Order number: 54573349388)

I am extremely disappointed and frustrated with the shocking service from Zara.

I placed my order on 29 January 2026 (Order number: 54573349388), and since then, the status has been stuck on “Order received” and “Being processed.” It has now been weeks, and clearly nothing has been done. The original estimated delivery date came and went with no update, no delivery, and no explanation.

I contacted the ZaraCare team on Instagram, and while they were quick to apologise, that is unfortunately where their service ends. They provided me with a new delivery date. That date passed. I followed up again, and once again I received another apology and another delivery date. That date also passed. I was then given a third estimated delivery date, which was last Friday — and surprise, surprise, that date has also passed with absolutely no delivery.

To make matters worse, the order status on the app has STILL not changed. It is still sitting on “Order received” and “Being processed,” which tells me that my order has not even been handed over to a courier company yet. Weeks later, and Zara hasn’t even processed the order.

What is most unacceptable is the complete lack of action. All ZaraCare does is apologise, ask for patience, and give new dates that mean absolutely nothing. No real updates. No accountability. No solution.

This has been an incredibly frustrating and disappointing experience. Customers spend their hard-earned money and expect basic service and honesty. At this point, I have lost confidence in Zara’s online service completely.