Be very aware of renting this property which carries a SUPERB rating with Booking.Com. We had a very unpleasant experience and the absentee landlord is of opinion that they are entitled to rent out a place with all the shortcoming. This is completely unac

From: Cinzia Vessio <cvessio1@gmail.com> Sent: Friday, June 20, 2025 1:50 PM To: Lourens Philip <philip@pjl.co.za> Subject: Re: Luna Rossa 19 Zebula Golf Course and Spa Resort : 13 to 16 June 2025

Good afternoon Philip, Thank you for you mail I will follow up every single detail, this is not ok I will attend to this promptly. Have a great day Cinzia

Sent from my iPhone

On 20 Jun 2025, at 12:42, Philip Lourens <philip@pjl.co.za> wrote:

Dear Cinzia, Further to several telephonic, WhatsApp’s and SMS interactions since last week. The factual matrix is as follows nl. : 1. The booking was made by Greg Fyfe and the full amount – including a R 2000 breakage deposit – was paid to Booking.Com prior to arrival. 2. On arrival at around 15h30 on Friday 13 June we were confronted with the following issues nl. : 1. The cleaning lady (Gladness) informed us that she only received very short notice to clean and prepare the house and she did not have enough time to do so - she was about to miss her transport to Bela Bela and Greg Fyve delivered her to the pickup point just in time at around 15h45. 2. The oven was not working. 3. The LNG canister in the TV room was empty. 4. The TV would not switch on. 5. There were not enough toilet rolls, linen and towels in any of the bedrooms – this was a real problem. 6. The guest toilet close to the main entrance was in such a condition that we could not use it. 7. We found only two coffee mugs in the kitchen – the rest were locked away in the garage and we did not have the key to ac- cess. 8. The small chest freezer in the dining room was completely covered with a blanket and not switched on. 9. There was no spade to make use of at the boma – it was found later in the evening lying on the ground where the vehicles park under cover. 10. Some taps and accessories in most of the bathrooms are loose and not functioning properly and the same applies to taps in the kitchen - the taps referred to are generally loose and it is clear that the seals supposed to prevent water leaking are worn out or missing. 11. At least one door leading to the outside at one of the bedrooms – the one I slept in – would not open because the lock was broken. 12. Blinds in some of the bedrooms could not be opened and were therefore not serviceable. 13. The was no soap in the kitchen and we had to go to the shop at Zebula Reception to replenish such as well as toilet rolls. 14. The plugs supposed to prevent water from flowing away in the kitchen sinks are so worn out that it makes virtually no differ- 15. rence. 16. All the fire extinguishers were locked away in the garage which is a gross and direct violation of all relevant rules and pre- cripts pertaining to the prevention of controlled and spontaneous fires. After to-and-fro communication of Friday evening, most of the issues were satisfactory dealt with on Saturday when two cleaning ladies as well as Joanne came around. 3. Wood – I arranged with Joanne to deliver 30 bags of wood and that we will only pay for what we use and we only used 15 bags. Gladness was present when we departed at 10h00 on Monday 16 June and would have seen if any wood was taken. Therefore, I will pay for 15 bags (R 420) and request Joanne to amend her invoice but there was no response since yesterday. Whoever remo- ved the remaining 25 bags after we left must account for that. 4. Breakage deposit – it has already been confirmed and agreed between us that there were no breakages and that you will refund Greg Fyve today (R 2000). I conclude by stating that the whole house including the upper deck – stairs, rails and strips – needs urgent maintenance and repairs. Based on my qualifications and expert knowledge I submit that the status quo is that this place will not survive a proper HSE (Health and Safety) inspection as it is. Especially referring to the deck (stairs, rails and strips) above means that the owner(s) maybe liable for any in- juries to persons and which can be far reaching and we therefore did not make use of the deck at all. Given the above, I/We cannot rate your place on Booking.Com but if the issues ventilated are competently attended to things will turn around for the better. Please respond to all the recipients of this communique. Regards Philip Lourens Disclaimer : This e-mail and any attachments are confidential and intended solely for the addressee and may also be privileged or exempt from disclosure under applicable law. If you are not the addressee, or have received this e-mail in error, please notify the sender immediately, delete it from your system and do not copy, disclose or otherwise act upon any part of this e-mail or its attachments. Internet communications are not guaranteed to be secure or virus-free. We do not accept responsibility for any loss arising from unauthorized access to, or interference with, any Internet communications by any third party, or from the transmission of any viruses. We may monitor replies to this e-mail for operational or business reasons. Any opinion or other information in this e-mail or its attachments that does not relate to our business is personal to the sender and we do not endorse it.