ZG
Zebula Golf Estate and Spa
Claimed Business
ZG
Zebula Golf Estate and Spa
Claimed Business
8 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.5|8 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(12.5%)
2(25%)
1(62.5%)
5(0%)
4(0%)
3(12.5%)
2(25%)
1(62.5%)
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Sharon M
1 reviews | Active since Jan 2020
8 Mar 2026, 14:37
Worse experience
The area is filthy dirty, spiderwebs in the rooms, no daily cleaning. Dusty rooms triggered my asthma. Room 167 In Room 115 also it was not clean, no Hlelper6/**** ever since we came, not welcome
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Nsovo M
1 reviews | Active since Jan 2020
2 Mar 2026, 05:41
210 Zebula Villa – Serious Safety & Security Concerns
What was meant to be a peaceful weekend getaway at 210 Zebula Villa turned into a traumatic experience due to a break-in during the early hours of the morning. The Zebula estate gate and perimeter fencing are highly secured which the it is quite a distance from the main gate to the villa. This creates a strong sense of safety on arrival. However, what happened inside the villa raises serious concerns about the actual security measures in place. There was no forced entry. The intruder entered and exited without breaking anything. The kitchen door — which we never used during our stay — was unlocked, despite there being no key provided to us upon arrival. We assumed it was securely locked since no key was available. This is the same door the intruder used to later escape. He had even placed a large rock outside to prevent the door from closing during his exit. Additionally, the sliding door had no keys available yet was mysteriously opened. The exterior of the villa is extremely dark at night, with very minimal lighting around the house. Considering that the property is located in the middle of nowhere, proper outdoor lighting is essential for visitor safety. The darkness outside makes it easy for someone to move around undetected. The intruder moved in a calculated manner through the house, *****ing phones from different rooms while we were asleep. He even managed to take a phone from under a pillow. One of us woke up at that exact moment, saw him standing right next to the bed, screamed, and he immediately ran out through the kitchen door. It is extremely disturbing that someone could stand that close without any barrier or alarm being triggered. What is equally disappointing is the minimal support received from the owners after the incident. Despite explaining everything in detail and asking for transparency around how the kitchen door was accessible without keys, there has been no clear explanation. The fact that a door without keys was still accessible is a major factor showing that visitor security is not properly measured or prioritised. We are deeply shaken by this experience. We are grateful that no one was physically harmed, but the emotional impact has been significant. Serious improvements to lighting, access control, key management, and overall security procedures are urgently needed to prevent this from happening to other guests.
Helpful (0)
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Nsovo M
1 reviews | Active since Jan 2020
2 Mar 2026, 05:41
210 Zebula Villa – Serious Safety & Security Concerns
What was meant to be a peaceful weekend getaway at 210 Zebula Villa turned into a traumatic experience due to a break-in during the early hours of the morning. The Zebula estate gate and perimeter fencing are highly secured which the it is quite a distance from the main gate to the villa. This creates a strong sense of safety on arrival. However, what happened inside the villa raises serious concerns about the actual security measures in place. There was no forced entry. The intruder entered and exited without breaking anything. The kitchen door — which we never used during our stay — was unlocked, despite there being no key provided to us upon arrival. We assumed it was securely locked since no key was available. This is the same door the intruder used to later escape. He had even placed a large rock outside to prevent the door from closing during his exit. Additionally, the sliding door had no keys available yet was mysteriously opened. The exterior of the villa is extremely dark at night, with very minimal lighting around the house. Considering that the property is located in the middle of nowhere, proper outdoor lighting is essential for visitor safety. The darkness outside makes it easy for someone to move around undetected. The intruder moved in a calculated manner through the house, *****ing phones from different rooms while we were asleep. He even managed to take a phone from under a pillow. One of us woke up at that exact moment, saw him standing right next to the bed, screamed, and he immediately ran out through the kitchen door. It is extremely disturbing that someone could stand that close without any barrier or alarm being triggered. What is equally disappointing is the minimal support received from the owners after the incident. Despite explaining everything in detail and asking for transparency around how the kitchen door was accessible without keys, there has been no clear explanation. The fact that a door without keys was still accessible is a major factor showing that visitor security is not properly measured or prioritised. We are deeply shaken by this experience. We are grateful that no one was physically harmed, but the emotional impact has been significant. Serious improvements to lighting, access control, key management, and overall security procedures are urgently needed to prevent this from happening to other guests.
0
Replies (0)cS
carla S
1 reviews | Active since Jan 2020
30 Dec 2025, 07:30
DISSATISFIED DISSAPOINTED UNPROFFESIONAL
Made a booking aug paid and now i get a email my booking has been doubled booked. Please how unproffesional of this agency. after ive made 100% certain on mail when i paid the deposit that this booking is available.Now i need to move all our plans and our dates just because off Lekker slaap and the owner of Zebula 142 Golf Estate mistakes. Not even trying to accommodate me in anyway. i am really very disappointed.This was my son and my friends birthday weekend. Everything was planned and all i get is 5% discount and i still need to move my plans. Not even a free holiday weekend or a 50% of because of their mistakes. If you dont pay your deposit immediately you lose your accomodation, but if the staff or the owner of Zebula 142 Golf Estate makes a mistake then you just need to deal with this. so think carefully before you use and pay for accommodation at zebula 142 Golf Estate or lekker slaap. You may just be disappointed and need to change your plans.
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carla S
1 reviews | Active since Jan 2020
30 Dec 2025, 07:30
DISSATISFIED DISSAPOINTED UNPROFFESIONAL
Made a booking aug paid and now i get a email my booking has been doubled booked. Please how unproffesional of this agency. after ive made 100% certain on mail when i paid the deposit that this booking is available.Now i need to move all our plans and our dates just because off Lekker slaap and the owner of Zebula 142 Golf Estate mistakes. Not even trying to accommodate me in anyway. i am really very disappointed.This was my son and my friends birthday weekend. Everything was planned and all i get is 5% discount and i still need to move my plans. Not even a free holiday weekend or a 50% of because of their mistakes. If you dont pay your deposit immediately you lose your accomodation, but if the staff or the owner of Zebula 142 Golf Estate makes a mistake then you just need to deal with this. so think carefully before you use and pay for accommodation at zebula 142 Golf Estate or lekker slaap. You may just be disappointed and need to change your plans.
0
Replies (0)MS
Margaret S
1 reviews | Active since Jan 2020
11 Oct 2025, 21:40
WARNING: Zebula employee ****s forgotten personal valuable item.
It was my first visiting Zebula and this experience has left the worst taste in my mouth: We had booked with friends on the weekend of 11 September 2025, on our departure I realised I to had forgotten a personal valuable item. I called the reception upon my realisation and make contact with Zebula in the assistance of a lady called Knowlege (if that is even her real name), after numerous enquiries where I was initially told my item was not found, to being advised that it is found - this after I persisted that it was there. This followed with me having to wait almost 8 days being told the person item would have to be collected from the house we booked to reception- I remained patient nonetheless. Upon receiving update, this liaison all made with the receptionist Knowlege I get update that the valuable personal item is at reception I then liased with her on Courier options to have it returned to me in Jhb, the reception around this while not best, I still remained patient. It went to a point where this Knowledge lady offered to assist by sending the item via PAXI & all I had to do is send her the money for courier and I think that was my mistake. Trusting this particular Zebula employee. It has been one week, I have paid for the delivery and getting a run around from said Zebula employee. This lady had essentially ****med me of my personal valuable item and money.
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Margaret S
1 reviews | Active since Jan 2020
11 Oct 2025, 21:40
WARNING: Zebula employee ****s forgotten personal valuable item.
It was my first visiting Zebula and this experience has left the worst taste in my mouth: We had booked with friends on the weekend of 11 September 2025, on our departure I realised I to had forgotten a personal valuable item. I called the reception upon my realisation and make contact with Zebula in the assistance of a lady called Knowlege (if that is even her real name), after numerous enquiries where I was initially told my item was not found, to being advised that it is found - this after I persisted that it was there. This followed with me having to wait almost 8 days being told the person item would have to be collected from the house we booked to reception- I remained patient nonetheless. Upon receiving update, this liaison all made with the receptionist Knowlege I get update that the valuable personal item is at reception I then liased with her on Courier options to have it returned to me in Jhb, the reception around this while not best, I still remained patient. It went to a point where this Knowledge lady offered to assist by sending the item via PAXI & all I had to do is send her the money for courier and I think that was my mistake. Trusting this particular Zebula employee. It has been one week, I have paid for the delivery and getting a run around from said Zebula employee. This lady had essentially ****med me of my personal valuable item and money.
0
Replies (0)CN
Charmaine N
1 reviews | Active since Jan 2020
29 Sept 2025, 07:48
Worst Experience at Zebula – Unsafe, Discriminated Against & No Accountability
On 27 September 2025, I had the worst experience at Zebula. My friends and I went for a swim and later to the bar for shots. While enjoying ourselves, we encountered shocking ************** and aggression from other guests. • One man told my friend not to dance near him, which left her in tears. Security was informed but handled the matter poorly. • Later, at about 18:36 outside the restaurant, my friend began taking a video of the man who had disrespected her earlier, to have proof of what happened. At that moment, another male guest (the man’s friend) snatched my phone from my hand and threw it into the golf course area. • This happened in full view of the manager on duty. Instead of holding the guest accountable, the manager only said: “we will ask the gentleman to replace the phone or Zebula will replace” — and then allowed the guest to leave freely without consequence. We were then told to leave the matter until the next morning. When we came back, another manager, Augustine (not sure I got the name right), was assigned to us. Shockingly, he admitted he only “read on emails” and clearly had no understanding of what had actually happened. This shows that there was no proper handover, no urgency, and no professionalism from Zebula’s management. As a paying guest, I felt unsafe, disrespected, and unprotected. My property was damaged, and the managers showed no accountability, no consistency, and no concern. Zebula prides itself on being a luxury destination, but what I experienced was negligence and disregard for guest safety. I am demanding: • A formal apology • Immediate replacement/compensation for my phone • A clear explanation why management failed to act on the night and allowed the guest to leave freely • Assurances that such incidents will not happen to other guests This was completely unacceptable and has left me deeply disappointed in Zebula.
Helpful (0)
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Charmaine N
1 reviews | Active since Jan 2020
29 Sept 2025, 07:48
Worst Experience at Zebula – Unsafe, Discriminated Against & No Accountability
On 27 September 2025, I had the worst experience at Zebula. My friends and I went for a swim and later to the bar for shots. While enjoying ourselves, we encountered shocking ************** and aggression from other guests. • One man told my friend not to dance near him, which left her in tears. Security was informed but handled the matter poorly. • Later, at about 18:36 outside the restaurant, my friend began taking a video of the man who had disrespected her earlier, to have proof of what happened. At that moment, another male guest (the man’s friend) snatched my phone from my hand and threw it into the golf course area. • This happened in full view of the manager on duty. Instead of holding the guest accountable, the manager only said: “we will ask the gentleman to replace the phone or Zebula will replace” — and then allowed the guest to leave freely without consequence. We were then told to leave the matter until the next morning. When we came back, another manager, Augustine (not sure I got the name right), was assigned to us. Shockingly, he admitted he only “read on emails” and clearly had no understanding of what had actually happened. This shows that there was no proper handover, no urgency, and no professionalism from Zebula’s management. As a paying guest, I felt unsafe, disrespected, and unprotected. My property was damaged, and the managers showed no accountability, no consistency, and no concern. Zebula prides itself on being a luxury destination, but what I experienced was negligence and disregard for guest safety. I am demanding: • A formal apology • Immediate replacement/compensation for my phone • A clear explanation why management failed to act on the night and allowed the guest to leave freely • Assurances that such incidents will not happen to other guests This was completely unacceptable and has left me deeply disappointed in Zebula.
0
Replies (0)JC
Jacques C
1 reviews | Active since Jan 2020
9 Aug 2025, 05:22
Sap @ Zabula
I made a surprise booking at Zabuka Spa, Everything was all ok but you can see there is a shortage of maintenance it was not the Zabula I visited 5 years ago. Anyhow on our time to leave we paid, they made a double card purchase and now struggling to get my money back. Or at-least the amount that was double. Manages appropriately never there and they keep on having system difficulties. It has been now 4 days and not Evan a call back. This place will not see me ever again.
Helpful (0)
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Jacques C
1 reviews | Active since Jan 2020
9 Aug 2025, 05:22
Sap @ Zabula
I made a surprise booking at Zabuka Spa, Everything was all ok but you can see there is a shortage of maintenance it was not the Zabula I visited 5 years ago. Anyhow on our time to leave we paid, they made a double card purchase and now struggling to get my money back. Or at-least the amount that was double. Manages appropriately never there and they keep on having system difficulties. It has been now 4 days and not Evan a call back. This place will not see me ever again.
0
Replies (0)PL
Philip L
1 reviews | Active since Jan 2020
27 Jun 2025, 09:05
Be very aware of renting this property which carries a SUPERB rating with Booking.Com. We had a very unpleasant experience and the absentee landlord is of opinion that they are entitled to rent out a place with all the shortcoming. This is completely unac
From: Cinzia Vessio <cvessio1@gmail.com> Sent: Friday, June 20, 2025 1:50 PM To: Lourens Philip <philip@pjl.co.za> Subject: Re: Luna Rossa 19 Zebula Golf Course and Spa Resort : 13 to 16 June 2025 Good afternoon Philip, Thank you for you mail I will follow up every single detail, this is not ok I will attend to this promptly. Have a great day Cinzia Sent from my iPhone On 20 Jun 2025, at 12:42, Philip Lourens <philip@pjl.co.za> wrote: Dear Cinzia, Further to several telephonic, WhatsApp’s and SMS interactions since last week. The factual matrix is as follows nl. : 1. The booking was made by Greg Fyfe and the full amount – including a R 2000 breakage deposit – was paid to Booking.Com prior to arrival. 2. On arrival at around 15h30 on Friday 13 June we were confronted with the following issues nl. : 1. The cleaning lady (Gladness) informed us that she only received very short notice to clean and prepare the house and she did not have enough time to do so - she was about to miss her transport to Bela Bela and Greg Fyve delivered her to the pickup point just in time at around 15h45. 2. The oven was not working. 3. The LNG canister in the TV room was empty. 4. The TV would not switch on. 5. There were not enough toilet rolls, linen and towels in any of the bedrooms – this was a real problem. 6. The guest toilet close to the main entrance was in such a condition that we could not use it. 7. We found only two coffee mugs in the kitchen – the rest were locked away in the garage and we did not have the key to ac- cess. 8. The small chest freezer in the dining room was completely covered with a blanket and not switched on. 9. There was no spade to make use of at the boma – it was found later in the evening lying on the ground where the vehicles park under cover. 10. Some taps and accessories in most of the bathrooms are loose and not functioning properly and the same applies to taps in the kitchen - the taps referred to are generally loose and it is clear that the seals supposed to prevent water leaking are worn out or missing. 11. At least one door leading to the outside at one of the bedrooms – the one I slept in – would not open because the lock was broken. 12. Blinds in some of the bedrooms could not be opened and were therefore not serviceable. 13. The was no soap in the kitchen and we had to go to the shop at Zebula Reception to replenish such as well as toilet rolls. 14. The plugs supposed to prevent water from flowing away in the kitchen sinks are so worn out that it makes virtually no differ- 15. rence. 16. All the fire extinguishers were locked away in the garage which is a gross and direct violation of all relevant rules and pre- cripts pertaining to the prevention of controlled and spontaneous fires. After to-and-fro communication of Friday evening, most of the issues were satisfactory dealt with on Saturday when two cleaning ladies as well as Joanne came around. 3. Wood – I arranged with Joanne to deliver 30 bags of wood and that we will only pay for what we use and we only used 15 bags. Gladness was present when we departed at 10h00 on Monday 16 June and would have seen if any wood was taken. Therefore, I will pay for 15 bags (R 420) and request Joanne to amend her invoice but there was no response since yesterday. Whoever remo- ved the remaining 25 bags after we left must account for that. 4. Breakage deposit – it has already been confirmed and agreed between us that there were no breakages and that you will refund Greg Fyve today (R 2000). I conclude by stating that the whole house including the upper deck – stairs, rails and strips – needs urgent maintenance and repairs. Based on my qualifications and expert knowledge I submit that the status quo is that this place will not survive a proper HSE (Health and Safety) inspection as it is. Especially referring to the deck (stairs, rails and strips) above means that the owner(s) maybe liable for any in- juries to persons and which can be far reaching and we therefore did not make use of the deck at all. Given the above, I/We cannot rate your place on Booking.Com but if the issues ventilated are competently attended to things will turn around for the better. Please respond to all the recipients of this communique. Regards Philip Lourens Disclaimer : This e-mail and any attachments are confidential and intended solely for the addressee and may also be privileged or exempt from disclosure under applicable law. If you are not the addressee, or have received this e-mail in error, please notify the sender immediately, delete it from your system and do not copy, disclose or otherwise act upon any part of this e-mail or its attachments. Internet communications are not guaranteed to be secure or virus-free. We do not accept responsibility for any loss arising from unauthorized access to, or interference with, any Internet communications by any third party, or from the transmission of any viruses. We may monitor replies to this e-mail for operational or business reasons. Any opinion or other information in this e-mail or its attachments that does not relate to our business is personal to the sender and we do not endorse it.
Helpful (0)
|Replies (0)PL
Philip L
1 reviews | Active since Jan 2020
27 Jun 2025, 09:05
Be very aware of renting this property which carries a SUPERB rating with Booking.Com. We had a very unpleasant experience and the absentee landlord is of opinion that they are entitled to rent out a place with all the shortcoming. This is completely unac
From: Cinzia Vessio <cvessio1@gmail.com> Sent: Friday, June 20, 2025 1:50 PM To: Lourens Philip <philip@pjl.co.za> Subject: Re: Luna Rossa 19 Zebula Golf Course and Spa Resort : 13 to 16 June 2025 Good afternoon Philip, Thank you for you mail I will follow up every single detail, this is not ok I will attend to this promptly. Have a great day Cinzia Sent from my iPhone On 20 Jun 2025, at 12:42, Philip Lourens <philip@pjl.co.za> wrote: Dear Cinzia, Further to several telephonic, WhatsApp’s and SMS interactions since last week. The factual matrix is as follows nl. : 1. The booking was made by Greg Fyfe and the full amount – including a R 2000 breakage deposit – was paid to Booking.Com prior to arrival. 2. On arrival at around 15h30 on Friday 13 June we were confronted with the following issues nl. : 1. The cleaning lady (Gladness) informed us that she only received very short notice to clean and prepare the house and she did not have enough time to do so - she was about to miss her transport to Bela Bela and Greg Fyve delivered her to the pickup point just in time at around 15h45. 2. The oven was not working. 3. The LNG canister in the TV room was empty. 4. The TV would not switch on. 5. There were not enough toilet rolls, linen and towels in any of the bedrooms – this was a real problem. 6. The guest toilet close to the main entrance was in such a condition that we could not use it. 7. We found only two coffee mugs in the kitchen – the rest were locked away in the garage and we did not have the key to ac- cess. 8. The small chest freezer in the dining room was completely covered with a blanket and not switched on. 9. There was no spade to make use of at the boma – it was found later in the evening lying on the ground where the vehicles park under cover. 10. Some taps and accessories in most of the bathrooms are loose and not functioning properly and the same applies to taps in the kitchen - the taps referred to are generally loose and it is clear that the seals supposed to prevent water leaking are worn out or missing. 11. At least one door leading to the outside at one of the bedrooms – the one I slept in – would not open because the lock was broken. 12. Blinds in some of the bedrooms could not be opened and were therefore not serviceable. 13. The was no soap in the kitchen and we had to go to the shop at Zebula Reception to replenish such as well as toilet rolls. 14. The plugs supposed to prevent water from flowing away in the kitchen sinks are so worn out that it makes virtually no differ- 15. rence. 16. All the fire extinguishers were locked away in the garage which is a gross and direct violation of all relevant rules and pre- cripts pertaining to the prevention of controlled and spontaneous fires. After to-and-fro communication of Friday evening, most of the issues were satisfactory dealt with on Saturday when two cleaning ladies as well as Joanne came around. 3. Wood – I arranged with Joanne to deliver 30 bags of wood and that we will only pay for what we use and we only used 15 bags. Gladness was present when we departed at 10h00 on Monday 16 June and would have seen if any wood was taken. Therefore, I will pay for 15 bags (R 420) and request Joanne to amend her invoice but there was no response since yesterday. Whoever remo- ved the remaining 25 bags after we left must account for that. 4. Breakage deposit – it has already been confirmed and agreed between us that there were no breakages and that you will refund Greg Fyve today (R 2000). I conclude by stating that the whole house including the upper deck – stairs, rails and strips – needs urgent maintenance and repairs. Based on my qualifications and expert knowledge I submit that the status quo is that this place will not survive a proper HSE (Health and Safety) inspection as it is. Especially referring to the deck (stairs, rails and strips) above means that the owner(s) maybe liable for any in- juries to persons and which can be far reaching and we therefore did not make use of the deck at all. Given the above, I/We cannot rate your place on Booking.Com but if the issues ventilated are competently attended to things will turn around for the better. Please respond to all the recipients of this communique. Regards Philip Lourens Disclaimer : This e-mail and any attachments are confidential and intended solely for the addressee and may also be privileged or exempt from disclosure under applicable law. If you are not the addressee, or have received this e-mail in error, please notify the sender immediately, delete it from your system and do not copy, disclose or otherwise act upon any part of this e-mail or its attachments. Internet communications are not guaranteed to be secure or virus-free. We do not accept responsibility for any loss arising from unauthorized access to, or interference with, any Internet communications by any third party, or from the transmission of any viruses. We may monitor replies to this e-mail for operational or business reasons. Any opinion or other information in this e-mail or its attachments that does not relate to our business is personal to the sender and we do not endorse it.
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Kivesh P
1 reviews | Active since Jan 2020
20 Jun 2025, 13:31
Subject: Urgent Complaint – Unresolved Issues at Zebula African Dream Houses (Units 8 & 9)
o whom it may concern, A group of 15 of us stayed at Zebula Golf Estate and Spa from 06–08 June in the African Dream houses, Units 8 and 9. I am utterly appalled by the unacceptable condition of the accommodation, and even more so by the complete lack of urgency, accountability, and follow-through from your team in addressing these issues. Unit 8: A plug socket was completely detached from the wall. Another socket sparked and blew out. There was barely any cutlery or crockery available. A leaking drain near the boma emitted an unbearable stench throughout the stay. Unit 9: Both bedrooms in the main house had dirty bedding — including visible blood and rust stains. The bathroom taps were loose and unstable. The Jacuzzi bath could not retain water, even with the stopper in place. One of the air conditioning units in the main house was non-functional. In the right-hand cottage, neither the aircon nor the TV worked, and there was no hot water. Housekeeping and Reception were informed of these issues during the stay, and I was assured that someone would contact me first thing on the morning of 9 June. That never happened. I followed up twice on Monday, at 10:59 and again at 17:14 — still no response. I followed up again on Tuesday at 12:04 and was told that the Operations Manager would contact me on Wednesday. That too never happened. Eventually, on Thursday 12 June, I received a call from him, during which he stated he would speak with the General Manager, Chris, and get back to me. Today is 20 June, and despite multiple further follow-ups on my part, I am still waiting for a proper response. All I’ve received so far are vague promises to "call me back" — with zero action. This is absolutely unacceptable. We paid R20,000 for a weekend at what is marketed as a 5-star resort — only to experience substandard conditions and shockingly poor service. The state of the units was not only below expectation, but in some cases unsafe and unhygienic. Frankly, this level of disregard and lack of professionalism is disgraceful. I demand a proper resolution, a formal apology, and appropriate compensation for what was an appalling experience. I expect an immediate response. Kivesh 0718901149
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Kivesh P
1 reviews | Active since Jan 2020
20 Jun 2025, 13:31
Subject: Urgent Complaint – Unresolved Issues at Zebula African Dream Houses (Units 8 & 9)
o whom it may concern, A group of 15 of us stayed at Zebula Golf Estate and Spa from 06–08 June in the African Dream houses, Units 8 and 9. I am utterly appalled by the unacceptable condition of the accommodation, and even more so by the complete lack of urgency, accountability, and follow-through from your team in addressing these issues. Unit 8: A plug socket was completely detached from the wall. Another socket sparked and blew out. There was barely any cutlery or crockery available. A leaking drain near the boma emitted an unbearable stench throughout the stay. Unit 9: Both bedrooms in the main house had dirty bedding — including visible blood and rust stains. The bathroom taps were loose and unstable. The Jacuzzi bath could not retain water, even with the stopper in place. One of the air conditioning units in the main house was non-functional. In the right-hand cottage, neither the aircon nor the TV worked, and there was no hot water. Housekeeping and Reception were informed of these issues during the stay, and I was assured that someone would contact me first thing on the morning of 9 June. That never happened. I followed up twice on Monday, at 10:59 and again at 17:14 — still no response. I followed up again on Tuesday at 12:04 and was told that the Operations Manager would contact me on Wednesday. That too never happened. Eventually, on Thursday 12 June, I received a call from him, during which he stated he would speak with the General Manager, Chris, and get back to me. Today is 20 June, and despite multiple further follow-ups on my part, I am still waiting for a proper response. All I’ve received so far are vague promises to "call me back" — with zero action. This is absolutely unacceptable. We paid R20,000 for a weekend at what is marketed as a 5-star resort — only to experience substandard conditions and shockingly poor service. The state of the units was not only below expectation, but in some cases unsafe and unhygienic. Frankly, this level of disregard and lack of professionalism is disgraceful. I demand a proper resolution, a formal apology, and appropriate compensation for what was an appalling experience. I expect an immediate response. Kivesh 0718901149
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