CN
Charmaine N
Active since Jul 2023
6
Reviews
0
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Reviews
6 reviews7 months ago
Worst Experience at Zebula – Unsafe, Discriminated Against & No Accountability
On 27 September 2025, I had the worst experience at Zebula. My friends and I went for a swim and later to the bar for shots. While enjoying ourselves, we encountered shocking ************** and aggression from other guests. • One man told my friend not to dance near him, which left her in tears. Security was informed but handled the matter poorly. • Later, at about 18:36 outside the restaurant, my friend began taking a video of the man who had disrespected her earlier, to have proof of what happened. At that moment, another male guest (the man’s friend) snatched my phone from my hand and threw it into the golf course area. • This happened in full view of the manager on duty. Instead of holding the guest accountable, the manager only said: “we will ask the gentleman to replace the phone or Zebula will replace” — and then allowed the guest to leave freely without consequence. We were then told to leave the matter until the next morning. When we came back, another manager, Augustine (not sure I got the name right), was assigned to us. Shockingly, he admitted he only “read on emails” and clearly had no understanding of what had actually happened. This shows that there was no proper handover, no urgency, and no professionalism from Zebula’s management. As a paying guest, I felt unsafe, disrespected, and unprotected. My property was damaged, and the managers showed no accountability, no consistency, and no concern. Zebula prides itself on being a luxury destination, but what I experienced was negligence and disregard for guest safety. I am demanding: • A formal apology • Immediate replacement/compensation for my phone • A clear explanation why management failed to act on the night and allowed the guest to leave freely • Assurances that such incidents will not happen to other guests This was completely unacceptable and has left me deeply disappointed in Zebula.
0 replies
28 months ago
Bad , frustrating, uncooperative and not professional
I went to get my parcel today at Pep Dobsonville Soweto they told me that my pin is incorrect I need to call the Paxi to request another message I did call and received the new message it was still incorrect since at 9am dealing with this issue and guess what are the outcomes I didn’t get my order and I received a message that if I don’t fetch my order within 24 hours it will be returned I have never been so frustrated , disappointed and annoyed like this I mean even at Pep they didn’t even assist the cashier or till teller was very very rude and even told me am wasting her time how ? When I need service too Yoh Paxi is for the pits I don’t recommend it to anyone
0 replies
29 months ago
Annoyed, angry and disappointed
I don’t understand why absa would keep my account on hold without even informing me , not to mention that they demanded their bank admin chargers am very disappointed and annoyed
71 replies
31 months ago
Mad , angry and getting impatient
I’m so disappointed with capitec they just hate giving people feedback back , I have been patiently waiting for them to unblock my account it been a while now I can’t do anything because there’s no way forward
131 replies
33 months ago
Angry , mad and sad
I’m really angry with Capitec it keeps on stopping my account for no reason I once received money they said I should provide proof that am aware of the transactions I did that they said the stop was withdrawn and everything was fine then yesterday when I woke up the stop was there again honestly am so angry with Capitec because I can’t even pay my debit orders ! This bank is ridiculous honestly and unprofessional
180 replies
33 months ago
Very disappointed, sad and angry about Capitec
I'm so sad nd dissapointed by capitec I received stockvel money next thing my account is been blocked, why are you doing this capitec no this is not fair I'm so disappointed because it even month I can’t even pay my bills since you blocked my account this is very unfair
60 replies
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1 Star
6 (100%)