Subject: Urgent Complaint – Unresolved Issues at Zebula African Dream Houses (Units 8 & 9)

o whom it may concern,

A group of 15 of us stayed at Zebula Golf Estate and Spa from 06–08 June in the African Dream houses, Units 8 and 9. I am utterly appalled by the unacceptable condition of the accommodation, and even more so by the complete lack of urgency, accountability, and follow-through from your team in addressing these issues.

Unit 8:

A plug socket was completely detached from the wall.

Another socket sparked and blew out.

There was barely any cutlery or crockery available.

A leaking drain near the boma emitted an unbearable stench throughout the stay.

Unit 9:

Both bedrooms in the main house had dirty bedding — including visible blood and rust stains.

The bathroom taps were loose and unstable.

The Jacuzzi bath could not retain water, even with the stopper in place.

One of the air conditioning units in the main house was non-functional.

In the right-hand cottage, neither the aircon nor the TV worked, and there was no hot water.

Housekeeping and Reception were informed of these issues during the stay, and I was assured that someone would contact me first thing on the morning of 9 June. That never happened. I followed up twice on Monday, at 10:59 and again at 17:14 — still no response. I followed up again on Tuesday at 12:04 and was told that the Operations Manager would contact me on Wednesday. That too never happened.

Eventually, on Thursday 12 June, I received a call from him, during which he stated he would speak with the General Manager, Chris, and get back to me. Today is 20 June, and despite multiple further follow-ups on my part, I am still waiting for a proper response. All I’ve received so far are vague promises to "call me back" — with zero action.

This is absolutely unacceptable. We paid R20,000 for a weekend at what is marketed as a 5-star resort — only to experience substandard conditions and shockingly poor service. The state of the units was not only below expectation, but in some cases unsafe and unhygienic.

Frankly, this level of disregard and lack of professionalism is disgraceful. I demand a proper resolution, a formal apology, and appropriate compensation for what was an appalling experience. I expect an immediate response.

Kivesh 0718901149