ZEISS TRUCK AND BUS UNIT - STRIP AND QUOTE, ITEMS GO MISSING AND POOR HOUSEKEEPING.

the Gearbox for my truck was taken in for a strip and quote job earlier this year, I collected the unit last Thursday 25/06/20 just to find out that basically all the parts that were not mentioned on the report as being damaged or broken were missing. I sent them an email advising them of the missing parts, the following day I again made the 158km x 2 trip to their deport for collection of the missing parts. A few were giving to me and not the critical ones, now almost 7 days have elapsed and still their are parts missing, I have spoken to the Manager and even phoned the Director but still I dont have the parts.

on 1/07/2020 I received a call where they were requesting for the vin number for the truck son that they can try locate or replace the parts.

In this case, I have paid for the service (strip and quote) but what I am receiving is a run around due to poor house keeping and lack of respect for the customers time and assets.