Zets refuses payback

I booked a holiday in December 2014 as part of my guest's visit to SA and received a call from a lady at Zest asking for a deposit payment. I explained that i was reluctant to make a deposit payment because the holiday was dependent on my guest getting a visa to visit me in SA in December 2014.<br> She insisted that if i did not pay she could not reserve the holiday even though i said repeatedly that if my guest did not get a visa then there was no holiday. She told me that if he did not get a visa then they could cancel the holiday. Unfortunately my guest did not get a visa in December and therefore could not visit us in SA.<br> Despite repeatedly explaining this to Zest holidays, my money was not refunded.