Poor Workmanship and Refusal to Take Responsibility

I would like to share my disappointing experience with Zitha Technologies following a security camera installation at my home.

On 25 October 2025, Zitha Technologies installed security cameras at my property. During the installation, their technicians lifted several roof tiles to run cables through the roof cavity. Unfortunately, the tiles were not replaced correctly. A few days later, after rainfall on 28 October 2025, water leaked into two bedrooms and the patio area of my home.

I immediately contacted the installer, and a technician came out that evening and confirmed that the roof tiles had been incorrectly repositioned during the installation. Although the tiles were not broken, the incorrect placement caused water to enter the house, resulting in damage to ceilings, walls, and paintwork in multiple areas.

Despite the clear link between the installation work and the damage caused, the company has refused to take proper responsibility. Instead of addressing the issue fully, I was told to claim from my insurer .

In addition, there were further workmanship concerns. The DVR installed as part of the system was left with missing *****s and was not properly secured. I sent a video to the installer on 15 November 2025 highlighting the issue, and only after repeated follow-ups did a technician return on 4 December 2025 to secure the cover. Even then, the company avoided addressing the repair of the internal damages caused by the installation.

I have made several attempts to resolve this matter directly with the company but their response has been dismissive and unhelpful.

I am sharing this review so that other consumers are aware of my experience with Zitha Technologies. When hiring service providers, especially for installations that affect the structural elements of a home, workmanship and accountability are critical.

Unfortunately, my experience with Steven Mutari the owner of Zitha Technologies has been extremely disappointing.