Poor service

I was at zone 6 yesterday for the first time bought a the VIP ticket the vibe was good I went to ask the bouncer they say he's name is (Sizwe) whether can I go by cigarettes outside instead him saying no cigarettes are sold inside I would've known if I was a regular he beat me up broke my hand and throw me outside like I was wrong I'm asking the owners to act on cause now innocent people are being hurt like I came to enjoy and a ended up being beaten I'm sure I'm not the first