Zulzi
3.8|912 reviews
RG
Ree G
1 reviews | Active since Member
14 Dec 2025, 22:31
Selling **** medicine
I’m disappointed to find that Zulzi is selling **** medication. I ordered Andolex-C the other day, and I compared the bottle I got from Zulzi against the one I bought from Dis-Chem a while back, that was clearly finished. I can’t emphasize the number of differences there were on the bottle. The biggest one being the name of the brand on Zulzi’s bottle. It wrote “Andolex” only instead of “Andolex-C” as the original bottle wrote. This is concerning and I won’t be ordering from them again. **** medicine can be life threatening to one’s health. The consumption of **** products in general actually.
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Replies (53)Zulzi's replyOfficial
15 Dec 2025, 06:10Hello Ree Girl, Thank you for bringing this matter to our attention. We sincerely apologise for the concern and disappointment this experience has caused. Please be assured that Zulzi does not knowingly sell counterfeit or unsafe medication. All pharmacy items available on our platform are sourced directly from licensed pharmacies and approved suppliers, and are required to comply with South African health and regulatory standards. That said, we take reports like this extremely seriously. Differences in packaging, naming conventions, or labeling can sometimes occur due to manufacturer updates, batch changes, or formulation variants, but this should never cause uncertainty or concern for our customers. We have escalated this matter to our Quality Control team and the supplying pharmacy for an urgent investigation. We will verify the product batch, supplier documentation, and manufacturer details to ensure full compliance and safety. We would also appreciate it if you could contact us directly with your order number and clear images of the product received, as this will assist us in resolving the matter promptly and thoroughly. Your safety and trust are very important to us, and we regret that this experience has impacted your confidence in Zulzi. We are committed to following this up and taking appropriate action where necessary. Kind regards,
Team Zulzi
Team Zulzi
Best regards,
Zulzi's reply15 Dec 2025, 06:10
Official
Hello Ree Girl, Thank you for bringing this matter to our attention. We sincerely apologise for the concern and disappointment this experience has caused. Please be assured that Zulzi does not knowingly sell counterfeit or unsafe medication. All pharmacy items available on our platform are sourced directly from licensed pharmacies and approved suppliers, and are required to comply with South African health and regulatory standards. That said, we take reports like this extremely seriously. Differences in packaging, naming conventions, or labeling can sometimes occur due to manufacturer updates, batch changes, or formulation variants, but this should never cause uncertainty or concern for our customers. We have escalated this matter to our Quality Control team and the supplying pharmacy for an urgent investigation. We will verify the product batch, supplier documentation, and manufacturer details to ensure full compliance and safety. We would also appreciate it if you could contact us directly with your order number and clear images of the product received, as this will assist us in resolving the matter promptly and thoroughly. Your safety and trust are very important to us, and we regret that this experience has impacted your confidence in Zulzi. We are committed to following this up and taking appropriate action where necessary. Kind regards,
Team Zulzi
Team Zulzi
Best regards,