Booking.com Nightmare

I booked in to this establishment via Booking.com for 15 July 2022 for 3 nights. It was to be a special weekend for my wife and I, we were celebrating 38 years of being married. I booked this based on the wonderful pictures I saw on the Booking.com site, and payment was made via Booking.com. I called the owner from the number provided on the site the day before arrival, and arranged taking possession of the keys, who then whatsapped me a video of how to enter, where to get the keys, where to park, and how to get to the room.

His video showed me the actual spot on where to park, and the path to take to the room, but stopped right on the entrance, but did not go to the actual room. That is when doubt got the best of me, and I had a strange uncomfortable feeling about this. On the day, we arrived at the place, I told my wife that we should go check the room first, and found the most horrible accommodation i've ever been to in my life. I later realised that this guy had allocated his servants quarters to us. This was most insulting. I whatsapped him and informed him that I have not taken possession of the unit as I found the place to be in a terrible state, with leaves all around the unit, the bed was old and the linen was terrible. The bathroom was in a disgraceful state, and the unit smelled bad. His response confirmed my suspicion about this owner; he allocated this unit us based on the name he saw on the booking, realising that we were Indian, and thought that this unit is suitable for us. When told by me that the accommodation was terrible, he went on a tirade of bad words, even used the word "asshole" on me. He could not handle being told this by an Indian, this set him off. The worst part is with regards to a refund, the owner would not accept accountability for this, passing it on to Booking.com, and Booking.com provided no assistance with this, passing the buck back to the owner, even though payment was made via Booking.com. I not only lost the cost of the booking, but also fuel and the cost of preparing for the entire weekend, which resulted on us returning home. This was our 38th Wedding Anniversary.