AK
alan K
Active since Jan 2015
13
Reviews
0
Industries
Reviews
13 reviews22 months ago
Beware of **** subscriptions
I had meals for two at Mug & Bean Gateway and registered this on First Loyalty App but did not get any discount on these meals as promised. Furthermore, I tried booking accommodation for two via the app but failed to secure a discount as promised. But when I booked without the app, I got a lower price. Convinced that this is a ****, I attempted twice to cancel this subscription via the app email but got no response or confirmation to date.
53 replies
42 months ago
Gloria Jean's ripped service
Worst service ever. Tables not being cleaned. Stubborn cashiers. Bad attitudes. You name it you get it all at Gloria Jean's. When you ask for the table to be cleaned, they get offended, and ignore your request. I eventually left without having my coffee and no refund.
0 replies
45 months ago
ISUZU - Service Sucks
Unsure of which dealership to contact regarding getting a quote on a new Isuzu truck, I called Isuzu Customer Care on Thursday 11 August 2022. I spoke to Zama who informed me that she will get someone from the relevant dealership in my area to contact me. I waited for a call but no one called. On Monday 15 August 2022, I called Customer Care and spoke to Zama again, and she apologized and assured me that she will follow up and get back to me. I got a call from Anton and I informed him on what I needed to be quoted on, and he told me that he will email me the quote. I waited till Wednesday 17 August 2022 and no email was received. I contacted Customer Care again and spoke to Abu, who assured me that he will get someone from the dealership to get in touch with me. Three more calls to Customer Care proved fruitless, still no quote received, and calls from the dealership to date. Key Delta Pinetown does not require sales.
0 replies
45 months ago
DURBAN CENTRAL - TOP AWARD
I had my vehicle repaired at Durban Central. From the moment I was greeted on my arrival, I got the feeling that this will be a great experience, and that it definitely was. I was attended to promptly, my vehicle was booked in promptly and I was offered a ride home. Each day my service adviser Raven Govender kept me informed on the stages of repair, and he would assure me that my vehicle is receiving top quality care & work. When I explained that I need my vehicle back soonest as I need it to earn a living, Raven re-assured me that he would do his best to expedite the repair, and he kept his word. Every member of their team that handled my case, deserves the highest praise, even the receptionists, all great assets to this company. WELL DONE
134 replies
45 months ago
Booking.com Nightmare
I booked in to this establishment via Booking.com for 15 July 2022 for 3 nights. It was to be a special weekend for my wife and I, we were celebrating 38 years of being married. I booked this based on the wonderful pictures I saw on the Booking.com site, and payment was made via Booking.com. I called the owner from the number provided on the site the day before arrival, and arranged taking possession of the keys, who then whatsapped me a video of how to enter, where to get the keys, where to park, and how to get to the room. His video showed me the actual spot on where to park, and the path to take to the room, but stopped right on the entrance, but did not go to the actual room. That is when doubt got the best of me, and I had a strange uncomfortable feeling about this. On the day, we arrived at the place, I told my wife that we should go check the room first, and found the most horrible accommodation i've ever been to in my life. I later realised that this guy had allocated his servants quarters to us. This was most insulting. I whatsapped him and informed him that I have not taken possession of the unit as I found the place to be in a terrible state, with leaves all around the unit, the bed was old and the linen was terrible. The bathroom was in a disgraceful state, and the unit smelled bad. His response confirmed my suspicion about this owner; he allocated this unit us based on the name he saw on the booking, realising that we were Indian, and thought that this unit is suitable for us. When told by me that the accommodation was terrible, he went on a tirade of bad words, even used the word "asshole" on me. He could not handle being told this by an Indian, this set him off. The worst part is with regards to a refund, the owner would not accept accountability for this, passing it on to Booking.com, and Booking.com provided no assistance with this, passing the buck back to the owner, even though payment was made via Booking.com. I not only lost the cost of the booking, but also fuel and the cost of preparing for the entire weekend, which resulted on us returning home. This was our 38th Wedding Anniversary.
0 replies
56 months ago
Vumatel Nighmare
Vumatel, unfortunately for us in Phoenix, is our only option for Fibre, irrespective of which internet service provider we choose. We have to pay upfront for the first month, and then wait for installation. After two and a half weeks, the installation team arrive to install the router. They use a 10mm conduit to run a 1mm cable, surface mounted on the walls from the roadside all the way to my house. This is not a pretty sight. They make holes and leave them open, leave a huge mess for us the clients to clean up after them. They hand me a firm to sign way before completion of job, which I foolishly completed, o ly to be told that the cable could not be completely run to the box on the road because the conduit on the roadside is blocked. I waited a week before a civils team arrived and unblocked the conduit, and left the driveway now damaged. Now we wait for the splicing team, who came the next day, and could not get me connected, because the black box on the roadside has dead ports. One would tho k this is a simple problem, just replace the box, NO! I am still waiting for the phantom maintenance team!!! 30 August 2021 to date, never got connected yet. Yet Vumatel is still signing on new clients while clients who have paid upfront are still waiting for internet service to materialize. Alan Kistnasami 0673210558
0 replies
59 months ago
GREAT SERVICE
I have been finding it a real challenge getting assistance from Discovery Health regarding getting my wife signed up. I tried brokers, but the ones I contacted did not seem focused on my needs, but more on what they feel I need, and i was not comfortable with that. I did however make just one contact with Optivest through a Facebook adverti*****t, and the next morning I got a call from Jennifer van der Westhuiven. This lady was friendly, professional, and extremely efficient. She listened, she discussed and she sorted me out to a point I was satisfied.
53 replies
59 months ago
Bad service and products
On Sunday we purchased Veg Breyani off the Deli in Spar Buxtons Umhlanga. The breyani was definitely not cooked that morning, it was at least 2 days old. We purchased this at about 10am and went the beach to have a bite, but we had to throw it way after having just one bite. I initially had no intention of logging a complaint, but on Sunday we also purchased other items in the store, one of them being the Spar branded popcorn. My wife prepared them last night and it just was not right, it was like stale popcorn. She tossed them in the bin and prepared the balance, it was just the same. It would seem as though staff are not being monitored, the stock on the shelves may not be rotated. The deli staff could be lazy to prepare fresh food and just store and reheat the same foods, in this case it could be two days old. Also, the deli assistant never gave us utensils to eat our meals, and we never thought to ask. Good customer service includes making sure customers do not forget such things. We had to go the nearest coffee shop to get utensils.
0 replies
65 months ago
NEDBANK and Non-Existent Service
On 14 December 2020, I went to the Musgrave branch, all I needed to do was change the contact number on my profile, as I get my transaction notifications via SMS. I stood in a queue outside the branch for 20 minutes, and in that time, only one client came out but none from the outside queue went in. A staff member came out and I asked about the delay and lack of movement, she informed me that it will be a while before I get in. I decided to leave as I needed to get back to my office. I went back the next day, 15 Dec 2020, and there was yet a longer queue, but I decided to wait and get this sorted out as it's important to me that I get my notifications. I waited 35 minutes in the outside queue, and not a single client came out the branch in all that time. I walked into the branch and the same lady was at the front desk with another senior staff member. I was upset and explained that I expect a queue in any bank, but to wait 35 minutes with no visible progress in the queue was just not acceptable. While waiting in the queue, we see staff members going in and out the branch, some just walking around inside the branch, and yet clients are just standing in a queue with no movement in 35 minutes. Two visits to the bank, just to change my phone number is ridiculous. I was taken to a lady who tried to assist me, but she did not have access to the system that will allow her to change my contact details, so it was a futile attempt to assist me. In total, I wasted over an hour and a half in 2 days just to get my phone number updated on their system, and it's still not done. Time to change my bank, for real.
0 replies
82 months ago
Menu Blunder
On Saturday 13 July 2019, my wife and i were at the Gateway branch having lunch. to start with, we were shown to a table that was left in a mess by the previous patrons, the seats and floor were strewn with remnants of their dining, to put it in proper words, they left the place filthy. i called for the manager and asked him if he, as manager, is comfortable to have customers seated in an environement like this. He promptly apologised, asked us to sit elsewhere whilst the staff cleaned up. I have health issues, besides cardiac problems, i'm allergic to wheat products, which can trigger an asthmatic attack, which could lead to angina and a full blown heart attack. The meal i chose was the Benedict Bowl, one of the ingredients was listed as couscous. I am familiar with couscous, so when the meal came, i suspected that what was supposed to be couscous did not actually look like couscous as i know it. But then i thought maybe there are different types, and did not think that Mug and Bean would stray from the menu. I continued to eat but did not fell comfortable after ingesting some, so tried my best to eat everything but the "couscous", but that proved to be impossible. I am also not comfortable with questioning people in such situations. My wife called the waitress, and asked her if that was couscous, she confirmed that it was. But i realsied that i do not feel right, so i insisted that it was not. My wife then insisted that she bring the container that this particular ingredient comes in, which she did, and it was not couscous, but a wheat ingredient. I settled my bill and promptly went home and took some meds untill i settled down. Fortunately, i it did not affect me that much as i ingested very little, but had i not been vigilant, it could have spelt disaster. Restaurants should not stray away from the menus, or if they do, they are obligated to inform patrons, because we trust the menus.
0 replies
Review Distribution
5 Star
2 (15.384615384615385%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (15.384615384615385%)
1 Star
9 (69.23076923076923%)