Isuzu South Africa
Unclaimed Business
|1.8|5 Reviews (last 12 months)|This business does not respond to reviews
Isuzu South Africa
Unclaimed Business
|1.8
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.8|5 Reviews
Sep '25 - Aug '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceWC
Witchious C
1 reviews | Active since Jan 2015
13 May 2026, 09:27
Isuzu Cape Gate - brilliant service
10/10 for Isuzu Cape Gate. Absolutely superb level of service. I considered selling my Isuzu due to the very poor level of service I received from Isuzu N1 City and Isuzu Paarl, time and again they let me down. But Whow I'm so impressed with Isuzu Cape Gate, they kept me up to date, daily with what's going one. Keep it up
Helpful (0)
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Witchious C
1 reviews | Active since Jan 2015
13 May 2026, 09:27
Isuzu Cape Gate - brilliant service
10/10 for Isuzu Cape Gate. Absolutely superb level of service. I considered selling my Isuzu due to the very poor level of service I received from Isuzu N1 City and Isuzu Paarl, time and again they let me down. But Whow I'm so impressed with Isuzu Cape Gate, they kept me up to date, daily with what's going one. Keep it up
0
Replies (0)WG
Werner G
1 reviews | Active since Dec 2018
7 Apr 2026, 08:13
Steer clear from Isuzu
Title: Isuzu refusing to honour known MU-X alignment issue – unsafe and unfair treatment I am extremely disappointed in the way Isuzu South Africa has handled an issue on my Isuzu MU-X. At approximately 40,000 km, I reported abnormal tyre wear and suspected alignment issues. Since then, I have had wheel alignments done multiple times in an effort to resolve the problem. Despite this, the two front tyres wore out prematurely and unevenly on the edges, while the rear tyres are still in good condition. This type of wear is not normal and clearly points to an alignment or suspension-related defect. Isuzu is now refusing to assist, claiming that wheel alignment should have been done every 7,500 km as part of warranty requirements. This was never communicated to me at any point, nor is it standard practice for normal vehicle use. If this is due to a known issue on these vehicles, then it raises serious concerns as to why customers are not informed upfront or why it is not addressed as part of routine servicing. Due to safety concerns for myself and my family, I had no choice but to replace the front tyres at my own cost. In addition to this, I have also reported: - A prematurely worn fan belt that is now screeching - An ABS issue where the system engages unexpectedly when braking after start-up Both of these concerns have not been properly attended to. I find it unacceptable that a known issue is being deflected back onto the customer, especially when it directly impacts safety. I am requesting reimbur*****t for the two front tyres, or alternatively that Isuzu addresses the outstanding issues and provides a service credit. If this matter is not resolved, I will escalate it further through the relevant consumer protection channels. I expected better from Isuzu.
Helpful (0)
|Replies (0)WG
Werner G
1 reviews | Active since Dec 2018
7 Apr 2026, 08:13
Steer clear from Isuzu
Title: Isuzu refusing to honour known MU-X alignment issue – unsafe and unfair treatment I am extremely disappointed in the way Isuzu South Africa has handled an issue on my Isuzu MU-X. At approximately 40,000 km, I reported abnormal tyre wear and suspected alignment issues. Since then, I have had wheel alignments done multiple times in an effort to resolve the problem. Despite this, the two front tyres wore out prematurely and unevenly on the edges, while the rear tyres are still in good condition. This type of wear is not normal and clearly points to an alignment or suspension-related defect. Isuzu is now refusing to assist, claiming that wheel alignment should have been done every 7,500 km as part of warranty requirements. This was never communicated to me at any point, nor is it standard practice for normal vehicle use. If this is due to a known issue on these vehicles, then it raises serious concerns as to why customers are not informed upfront or why it is not addressed as part of routine servicing. Due to safety concerns for myself and my family, I had no choice but to replace the front tyres at my own cost. In addition to this, I have also reported: - A prematurely worn fan belt that is now screeching - An ABS issue where the system engages unexpectedly when braking after start-up Both of these concerns have not been properly attended to. I find it unacceptable that a known issue is being deflected back onto the customer, especially when it directly impacts safety. I am requesting reimbur*****t for the two front tyres, or alternatively that Isuzu addresses the outstanding issues and provides a service credit. If this matter is not resolved, I will escalate it further through the relevant consumer protection channels. I expected better from Isuzu.
0
Replies (0)VG
VG G
1 reviews | Active since Mar 2009
10 Mar 2026, 17:29
Isuzu SA and PMB - unable to resolve battery drain issue for over 8 months
They don't even deserve 1 star! I don't believe Isuzu SA cares and after reading the other reviews I see I should have checked BEFORE purchasing the vehicle. Almost 8 months of back and forth to one of the worst dealerships in Pietermaritzburg. The battery keeps draining flat and I keep buying new batteries but they never find the root cause and have just randomly made guesses on the problem. Now that I escalated to head Office, I am told via a call centre agent that I must monitor vehicle as I had an incorrect spec battery. The battery was not incorrect spec! I go from head Office then back to the *********** dealership team and now an After Sales Manager who never bothered to call or learn what the issue is. As we can see no response from Isuzu to our complaints so we waste our time complaining. Just don't buy the brand!!
Helpful (0)
|Replies (0)VG
VG G
1 reviews | Active since Mar 2009
10 Mar 2026, 17:29
Isuzu SA and PMB - unable to resolve battery drain issue for over 8 months
They don't even deserve 1 star! I don't believe Isuzu SA cares and after reading the other reviews I see I should have checked BEFORE purchasing the vehicle. Almost 8 months of back and forth to one of the worst dealerships in Pietermaritzburg. The battery keeps draining flat and I keep buying new batteries but they never find the root cause and have just randomly made guesses on the problem. Now that I escalated to head Office, I am told via a call centre agent that I must monitor vehicle as I had an incorrect spec battery. The battery was not incorrect spec! I go from head Office then back to the *********** dealership team and now an After Sales Manager who never bothered to call or learn what the issue is. As we can see no response from Isuzu to our complaints so we waste our time complaining. Just don't buy the brand!!
0
Replies (0)DF
DIANE F
1 reviews | Active since May 2011
17 Feb 2026, 19:14
DO NOT BUY AN ISUZU!!!!!!
Whatever you do – do NOT purchase an ISUZU and definitely not from their Midrand branch. We bought a brand new ISUZU X-RIDER 1.9 (close on R700 000) and have had nothing but ongoing trouble from day 1. It’s been a complete and utter disaster and disappointment from the outset. They have provided a ‘loan vehicle’ but why should we keep having to put up with that?? The current loan vehicle is inferior to what we purchased and there is absolutely no urgency in trying to fix our vehicle which has now been back 3 times!!! Nobody cares. Plus their stance is one of arrogance and complete indifference. Tomorrow’s another day …………
Helpful (0)
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DIANE F
1 reviews | Active since May 2011
17 Feb 2026, 19:14
DO NOT BUY AN ISUZU!!!!!!
Whatever you do – do NOT purchase an ISUZU and definitely not from their Midrand branch. We bought a brand new ISUZU X-RIDER 1.9 (close on R700 000) and have had nothing but ongoing trouble from day 1. It’s been a complete and utter disaster and disappointment from the outset. They have provided a ‘loan vehicle’ but why should we keep having to put up with that?? The current loan vehicle is inferior to what we purchased and there is absolutely no urgency in trying to fix our vehicle which has now been back 3 times!!! Nobody cares. Plus their stance is one of arrogance and complete indifference. Tomorrow’s another day …………
0
Replies (0)kK
kallie K
1 reviews | Active since Apr 2011
6 Oct 2025, 13:15
ISUZU WORLD KEMPTON POOR SERVICE
My brand new isuzu bakkie use brakefliud in 6 months had to fill the system 3 times as the fliud level drops to empty suddenly. One day it is full the next day empty then stay full for a few weeks then the same thing happen. I reported this to the service department and they said they canf find any thing. I aksed for the workshop manaeger to call me up to now after 4 days no call or feed back
Helpful (0)
|Replies (0)kK
kallie K
1 reviews | Active since Apr 2011
6 Oct 2025, 13:15
ISUZU WORLD KEMPTON POOR SERVICE
My brand new isuzu bakkie use brakefliud in 6 months had to fill the system 3 times as the fliud level drops to empty suddenly. One day it is full the next day empty then stay full for a few weeks then the same thing happen. I reported this to the service department and they said they canf find any thing. I aksed for the workshop manaeger to call me up to now after 4 days no call or feed back
0
Replies (0)