IS
Isuzu South Africa
Unclaimed Business
IS
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-84
Recommended: Unlikely
Review Distribution
1|6 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Isuzu South Africa
Isuzu South Africa has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. Hellopeter has tracked Isuzu South Africa across 127 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceVG
VG G
1 reviews | Active since Jan 2020
10 Mar 2026, 15:29
Isuzu SA and PMB - unable to resolve battery drain issue for over 8 months
They don't even deserve 1 star! I don't believe Isuzu SA cares and after reading the other reviews I see I should have checked BEFORE purchasing the vehicle. Almost 8 months of back and forth to one of the worst dealerships in Pietermaritzburg. The battery keeps draining flat and I keep buying new batteries but they never find the root cause and have just randomly made guesses on the problem. Now that I escalated to head Office, I am told via a call centre agent that I must monitor vehicle as I had an incorrect spec battery. The battery was not incorrect spec! I go from head Office then back to the *********** dealership team and now an After Sales Manager who never bothered to call or learn what the issue is. As we can see no response from Isuzu to our complaints so we waste our time complaining. Just don't buy the brand!!
Helpful (0)
|Replies (0)VG
VG G
1 reviews | Active since Jan 2020
10 Mar 2026, 15:29
Isuzu SA and PMB - unable to resolve battery drain issue for over 8 months
They don't even deserve 1 star! I don't believe Isuzu SA cares and after reading the other reviews I see I should have checked BEFORE purchasing the vehicle. Almost 8 months of back and forth to one of the worst dealerships in Pietermaritzburg. The battery keeps draining flat and I keep buying new batteries but they never find the root cause and have just randomly made guesses on the problem. Now that I escalated to head Office, I am told via a call centre agent that I must monitor vehicle as I had an incorrect spec battery. The battery was not incorrect spec! I go from head Office then back to the *********** dealership team and now an After Sales Manager who never bothered to call or learn what the issue is. As we can see no response from Isuzu to our complaints so we waste our time complaining. Just don't buy the brand!!
0
Replies (0)DF
DIANE F
1 reviews | Active since Jan 2020
17 Feb 2026, 17:14
DO NOT BUY AN ISUZU!!!!!!
Whatever you do – do NOT purchase an ISUZU and definitely not from their Midrand branch. We bought a brand new ISUZU X-RIDER 1.9 (close on R700 000) and have had nothing but ongoing trouble from day 1. It’s been a complete and utter disaster and disappointment from the outset. They have provided a ‘loan vehicle’ but why should we keep having to put up with that?? The current loan vehicle is inferior to what we purchased and there is absolutely no urgency in trying to fix our vehicle which has now been back 3 times!!! Nobody cares. Plus their stance is one of arrogance and complete indifference. Tomorrow’s another day …………
Helpful (0)
|Replies (0)DF
DIANE F
1 reviews | Active since Jan 2020
17 Feb 2026, 17:14
DO NOT BUY AN ISUZU!!!!!!
Whatever you do – do NOT purchase an ISUZU and definitely not from their Midrand branch. We bought a brand new ISUZU X-RIDER 1.9 (close on R700 000) and have had nothing but ongoing trouble from day 1. It’s been a complete and utter disaster and disappointment from the outset. They have provided a ‘loan vehicle’ but why should we keep having to put up with that?? The current loan vehicle is inferior to what we purchased and there is absolutely no urgency in trying to fix our vehicle which has now been back 3 times!!! Nobody cares. Plus their stance is one of arrogance and complete indifference. Tomorrow’s another day …………
0
Replies (0)kK
kallie K
1 reviews | Active since Jan 2020
6 Oct 2025, 11:15
ISUZU WORLD KEMPTON POOR SERVICE
My brand new isuzu bakkie use brakefliud in 6 months had to fill the system 3 times as the fliud level drops to empty suddenly. One day it is full the next day empty then stay full for a few weeks then the same thing happen. I reported this to the service department and they said they canf find any thing. I aksed for the workshop manaeger to call me up to now after 4 days no call or feed back
Helpful (0)
|Replies (0)kK
kallie K
1 reviews | Active since Jan 2020
6 Oct 2025, 11:15
ISUZU WORLD KEMPTON POOR SERVICE
My brand new isuzu bakkie use brakefliud in 6 months had to fill the system 3 times as the fliud level drops to empty suddenly. One day it is full the next day empty then stay full for a few weeks then the same thing happen. I reported this to the service department and they said they canf find any thing. I aksed for the workshop manaeger to call me up to now after 4 days no call or feed back
0
Replies (0)JH
John H
1 reviews | Active since Jan 2020
31 Jul 2025, 17:42
Northern area sports decline.
They really disappointed me. I am a teacher from the Northern areas in Port Elizabeth. And I approached Isuzu for the sponsorship for cricket nets. Unfortunately our school have no infrastructure for cricket nets. My learners, girls and boys, have approached me to revive cricket in our school. After reaching out to Isuzu, asking for a portion of the quote, they denied the school. This is on the back of us reaching out to them 2 years ago, on both occasions they have denied us. However they are sponsors to the elite (former ex model C schools) which can afford facilities like cricket nets, astro turfs etc. But our schools who are in need of funding are consistently denied funding breaks not only my my heart, but my children's future. It is very disappointing as most of these learners parents probably works (directly or indirectly) for companies like ISUZU, but won't support the schools that their children attend.
Helpful (0)
|Replies (0)JH
John H
1 reviews | Active since Jan 2020
31 Jul 2025, 17:42
Northern area sports decline.
They really disappointed me. I am a teacher from the Northern areas in Port Elizabeth. And I approached Isuzu for the sponsorship for cricket nets. Unfortunately our school have no infrastructure for cricket nets. My learners, girls and boys, have approached me to revive cricket in our school. After reaching out to Isuzu, asking for a portion of the quote, they denied the school. This is on the back of us reaching out to them 2 years ago, on both occasions they have denied us. However they are sponsors to the elite (former ex model C schools) which can afford facilities like cricket nets, astro turfs etc. But our schools who are in need of funding are consistently denied funding breaks not only my my heart, but my children's future. It is very disappointing as most of these learners parents probably works (directly or indirectly) for companies like ISUZU, but won't support the schools that their children attend.
0
Replies (0)CM
Corr M
1 reviews | Active since Jan 2020
6 May 2025, 13:23
Service Update 24***0064 ISUZU
The review is to warn potential ISUZU or current owners. The review is listed by a fourth model generation ISUZU owner, please be aware of the current models. I did receive a re call letter from Isuzu to book the vehicle ASAP to the nearest dealer for abnormal inner shoulder wear on the front tyres. The vehicles needed a front toe setting. This is a factory defect that will cost the customer more than 50% of the damages to the tyres. Please do not request any info regarding the calculation done to establish the cost to customer, they will not respond. I need to cover the cost on damages on a vehicle with a manufacturing fault never been pre checked by the dealer when purchased as a new vehicle. The vehicle only accumulated 15 000 km when letter received and will never under normal conditions wear and tear to the stage that the tyres need to be replaced.
Helpful (0)
|Replies (0)CM
Corr M
1 reviews | Active since Jan 2020
6 May 2025, 13:23
Service Update 24***0064 ISUZU
The review is to warn potential ISUZU or current owners. The review is listed by a fourth model generation ISUZU owner, please be aware of the current models. I did receive a re call letter from Isuzu to book the vehicle ASAP to the nearest dealer for abnormal inner shoulder wear on the front tyres. The vehicles needed a front toe setting. This is a factory defect that will cost the customer more than 50% of the damages to the tyres. Please do not request any info regarding the calculation done to establish the cost to customer, they will not respond. I need to cover the cost on damages on a vehicle with a manufacturing fault never been pre checked by the dealer when purchased as a new vehicle. The vehicle only accumulated 15 000 km when letter received and will never under normal conditions wear and tear to the stage that the tyres need to be replaced.
0
Replies (0)AF
Andre F
1 reviews | Active since Jan 2020
29 Apr 2025, 12:24
No progress from Isuzu
My D-Max double cab 1.9 Tdi has been with the dealership for 6 weeks. They are waiting for Isuzu SA in {{ort Elizabeth to give technical assistance and Isuzu SA says that the dealership has not given feedback. Between Isuzu SA and the dealership there has been no progress on the warranty matter in the last 3 weeks. It seems as if no one is interested in resolving the matter. I also cannot get past the customer care number/people as they keep on advising that they will follow up on the matter. It is not going anywhere and whenever I speak to anyone they blame the other one. So please if this message could get to a person or department that can make a decision on this matter I would appreciate it. The reference number is 87164.
Helpful (0)
|Replies (0)AF
Andre F
1 reviews | Active since Jan 2020
29 Apr 2025, 12:24
No progress from Isuzu
My D-Max double cab 1.9 Tdi has been with the dealership for 6 weeks. They are waiting for Isuzu SA in {{ort Elizabeth to give technical assistance and Isuzu SA says that the dealership has not given feedback. Between Isuzu SA and the dealership there has been no progress on the warranty matter in the last 3 weeks. It seems as if no one is interested in resolving the matter. I also cannot get past the customer care number/people as they keep on advising that they will follow up on the matter. It is not going anywhere and whenever I speak to anyone they blame the other one. So please if this message could get to a person or department that can make a decision on this matter I would appreciate it. The reference number is 87164.
0
Replies (0)NA
Naim A
1 reviews | Active since Jan 2020
28 Jan 2025, 12:52
Isuzu Emond Auto
I had very bad experience with Isuzu service department in Emond Auto they kept my vehicle for 3 months in the service department guessing what is the problem after They change differential on the vehicle under the warranty it did not last me three 3,000 kilometers barely one year. first report from the technician confirmed that the differential was faulty and it needs to be replaced and still under warranty second technician technician confirmed that was faulty and when Isuzu said to them the vehicle longer under the warranty the manager of the service department of service drove the vehicle and he said there is no fault on the vehicle I lost the 3 months Insurance on the vehicle while but the problem still on the differential and almost warranty is out I do not the command Isuzu either Emond Auto for any service to be done on the vehicle or purchase an Isuzu
Helpful (0)
|Replies (0)NA
Naim A
1 reviews | Active since Jan 2020
28 Jan 2025, 12:52
Isuzu Emond Auto
I had very bad experience with Isuzu service department in Emond Auto they kept my vehicle for 3 months in the service department guessing what is the problem after They change differential on the vehicle under the warranty it did not last me three 3,000 kilometers barely one year. first report from the technician confirmed that the differential was faulty and it needs to be replaced and still under warranty second technician technician confirmed that was faulty and when Isuzu said to them the vehicle longer under the warranty the manager of the service department of service drove the vehicle and he said there is no fault on the vehicle I lost the 3 months Insurance on the vehicle while but the problem still on the differential and almost warranty is out I do not the command Isuzu either Emond Auto for any service to be done on the vehicle or purchase an Isuzu
0
Replies (0)JM
Joseph M
1 reviews | Active since Jan 2020
4 Nov 2024, 19:25
Horrible after sale service received from Isuzu
I am writing this on behalf of Mr.NN Kgomo who bought a brand Double cab Isuzu bakkie in 2023, however this bakkie has been a pain since the start, he has been taking this bakkie back to the dealerships so many times it is now becoming a joke, a brand new bakkie that has so Many issues than a used one and I am starting to think that he was sold a bakkie that didn't pass the tests to be in the market. As we speak now the drivers seat is unadjustable, imaging you are driving and your seat just goes forward or backward without been moved. A complaint has been registered on their website with Reference WBCCC0836, There was a response requesting him to narrate the Events, it is now over a week with no response from Isuzu South Africa. I am writing this as it appears that there no other platform to get anyone's attention to address this matter. Looking forward to hearing at least a response with next steps going forward.
Helpful (0)
|Replies (0)JM
Joseph M
1 reviews | Active since Jan 2020
4 Nov 2024, 19:25
Horrible after sale service received from Isuzu
I am writing this on behalf of Mr.NN Kgomo who bought a brand Double cab Isuzu bakkie in 2023, however this bakkie has been a pain since the start, he has been taking this bakkie back to the dealerships so many times it is now becoming a joke, a brand new bakkie that has so Many issues than a used one and I am starting to think that he was sold a bakkie that didn't pass the tests to be in the market. As we speak now the drivers seat is unadjustable, imaging you are driving and your seat just goes forward or backward without been moved. A complaint has been registered on their website with Reference WBCCC0836, There was a response requesting him to narrate the Events, it is now over a week with no response from Isuzu South Africa. I am writing this as it appears that there no other platform to get anyone's attention to address this matter. Looking forward to hearing at least a response with next steps going forward.
0
Replies (0)