Steer clear from Isuzu

Title: Isuzu refusing to honour known MU-X alignment issue – unsafe and unfair treatment

I am extremely disappointed in the way Isuzu South Africa has handled an issue on my Isuzu MU-X.

At approximately 40,000 km, I reported abnormal tyre wear and suspected alignment issues. Since then, I have had wheel alignments done multiple times in an effort to resolve the problem. Despite this, the two front tyres wore out prematurely and unevenly on the edges, while the rear tyres are still in good condition.

This type of wear is not normal and clearly points to an alignment or suspension-related defect.

Isuzu is now refusing to assist, claiming that wheel alignment should have been done every 7,500 km as part of warranty requirements. This was never communicated to me at any point, nor is it standard practice for normal vehicle use. If this is due to a known issue on these vehicles, then it raises serious concerns as to why customers are not informed upfront or why it is not addressed as part of routine servicing.

Due to safety concerns for myself and my family, I had no choice but to replace the front tyres at my own cost.

In addition to this, I have also reported: - A prematurely worn fan belt that is now screeching - An ABS issue where the system engages unexpectedly when braking after start-up

Both of these concerns have not been properly attended to.

I find it unacceptable that a known issue is being deflected back onto the customer, especially when it directly impacts safety. I am requesting reimbur*****t for the two front tyres, or alternatively that Isuzu addresses the outstanding issues and provides a service credit.

If this matter is not resolved, I will escalate it further through the relevant consumer protection channels.

I expected better from Isuzu.