Optivest
Claimed Business
AI Review Summary
Based on recent customer reviews, Optivest receives strong praise for the quality and dedication of individual consultants who guide clients through medical aid selections. Named agents such as Zanaid, Justin, Reinhardt, and Monique are consistently described as patient, knowledgeable, and professional. However, a recurring pattern of communication breakdowns after sign-up and concerns around pricing transparency and unauthorized actions significantly undermine trust for a notable segment of clients.
Top Strengths:
- •Agent Quality & Customer Care: Customers consistently name specific agents with high praise for patience, professionalism, and genuine care. Words like 'amazing,' 'asset,' and 'above and beyond' recur frequently across positive reviews.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#12Ranked In Brokers
7 hours 8 minutesAverage Time To Reply
56 NPSRecommended: Very Likely
Replied to 95% of negative reviews
Typically takes less than 6 hours 48 min to reply
TrustIndex
0
Score
Ranking
#12
in Brokers
Avg Reply
7 hours 8 minutes
NPS Score
56
Recommended: Very Likely
Replied to 95% of negative reviews
Typically takes less than 6 hours 48 min to reply
Review Distribution
3.9|70 Reviews
May '25 - Apr '26
5(68.3%)
4(3.2%)
3(0%)
2(3.2%)
1(25.4%)
5(68.3%)
4(3.2%)
3(0%)
2(3.2%)
1(25.4%)
Recent reviews (70)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDH
Daan H
1 reviews | Active since Jan 2020
18 Mar 2026, 11:28
Poor service
When you try to contact the individual who is in charge of your account and speak to a nother consultant about a situation the response with in 10 to 15 minutes after 3 hours you have to contact them again for feedback and no feedback
Helpful (0)
|Replies (0)DH
Daan H
1 reviews | Active since Jan 2020
18 Mar 2026, 11:28
Poor service
When you try to contact the individual who is in charge of your account and speak to a nother consultant about a situation the response with in 10 to 15 minutes after 3 hours you have to contact them again for feedback and no feedback
0
Replies (0)A
M
M
JVDM
Jean-Marie Van Der Merwe
1 reviews | Active since Jan 2020
5 Feb 2026, 09:15
So Satisfied
I'm so satisfied with the service I got from Aaron Cooper very professional and explain things that me as a client understand how it works I will prefer Optivest anytime Thank you Aaron for your amazing service
Helpful (0)
|Replies (0)JVDM
Jean-Marie Van Der Merwe
1 reviews | Active since Jan 2020
5 Feb 2026, 09:15
So Satisfied
I'm so satisfied with the service I got from Aaron Cooper very professional and explain things that me as a client understand how it works I will prefer Optivest anytime Thank you Aaron for your amazing service
0
Replies (0)T
Thato
1 reviews | Active since Jan 2020
30 Jan 2026, 09:27
Excellent service from Bernita Augus
Dear Optivest Health Brokers Team, I would like to take a moment to express my sincere appreciation for the excellent service provided by Bernita Augus. Bernita has been extremely professional, knowledgeable, and supportive throughout my experience with Optivest Health Brokers. She took the time to clearly explain all options, answered my questions promptly, and ensured the entire process was smooth and stress-free. Her dedication and attention to detail truly made a difference. Based on my experience, I highly recommend Optivest Health Brokers as trusted brokers. The level of service I received was outstanding and reflects very positively on your organization. Thank you for the excellent service, and special thanks to Bernita for going above and beyond. Kind regards, Mathato
Helpful (0)
|Replies (0)T
Thato
1 reviews | Active since Jan 2020
30 Jan 2026, 09:27
Excellent service from Bernita Augus
Dear Optivest Health Brokers Team, I would like to take a moment to express my sincere appreciation for the excellent service provided by Bernita Augus. Bernita has been extremely professional, knowledgeable, and supportive throughout my experience with Optivest Health Brokers. She took the time to clearly explain all options, answered my questions promptly, and ensured the entire process was smooth and stress-free. Her dedication and attention to detail truly made a difference. Based on my experience, I highly recommend Optivest Health Brokers as trusted brokers. The level of service I received was outstanding and reflects very positively on your organization. Thank you for the excellent service, and special thanks to Bernita for going above and beyond. Kind regards, Mathato
0
Replies (0)VM
Vigilant M
1 reviews | Active since Jan 2020
6 Jan 2026, 21:51
Gap Cover added on my medical aid without my approval
I recently took a Medical aid with this company in October where I requested that they do a stop order on my salary. only to figure out in December 29 2025 that the lady who was assisting me also added a gap cover that she made it to deduct on my bank account even though I stated that I don't want the gap cover. I tried to call the call center to get this sorted so I can cancel this gap cover as I currently don't need it, the call center landline the ring alone with no answer until you're requested to leave your details someone will call back am still waiting haven't received a single call from this company. This is the worst experience that I have ever experienced dealing with tele sales telephonically I wouldn't recommend this company to anyone, am in the process of cancelling their medical aid.
Helpful (0)
|Replies (0)VM
Vigilant M
1 reviews | Active since Jan 2020
6 Jan 2026, 21:51
Gap Cover added on my medical aid without my approval
I recently took a Medical aid with this company in October where I requested that they do a stop order on my salary. only to figure out in December 29 2025 that the lady who was assisting me also added a gap cover that she made it to deduct on my bank account even though I stated that I don't want the gap cover. I tried to call the call center to get this sorted so I can cancel this gap cover as I currently don't need it, the call center landline the ring alone with no answer until you're requested to leave your details someone will call back am still waiting haven't received a single call from this company. This is the worst experience that I have ever experienced dealing with tele sales telephonically I wouldn't recommend this company to anyone, am in the process of cancelling their medical aid.
0
Replies (0)BE
Ben E
1 reviews | Active since Jan 2020
6 Jan 2026, 06:52
Worst to No service
After I experience extremely poor service from Bonitas I was contacted by Elroy Alexsander from Optivest who listened to everything and apologies and said he will assist me NEVER HEAR FROM HIM AGAIN AFTER THAT CALL. I then proceed to try and sort out the bad service that I received from Bonitas Medical Aid and still do with no outcome then Dillon Powell from Optivest contact me with a lot of apologies and promises that he will sort out the problem. I had to send him everything that was very time consuming AND NEVER HEAR FROM HIM AGAIN. Be careful when you deal with Optivest and their brokers you are just going to waste you time and money!
Helpful (0)
|Replies (0)BE
Ben E
1 reviews | Active since Jan 2020
6 Jan 2026, 06:52
Worst to No service
After I experience extremely poor service from Bonitas I was contacted by Elroy Alexsander from Optivest who listened to everything and apologies and said he will assist me NEVER HEAR FROM HIM AGAIN AFTER THAT CALL. I then proceed to try and sort out the bad service that I received from Bonitas Medical Aid and still do with no outcome then Dillon Powell from Optivest contact me with a lot of apologies and promises that he will sort out the problem. I had to send him everything that was very time consuming AND NEVER HEAR FROM HIM AGAIN. Be careful when you deal with Optivest and their brokers you are just going to waste you time and money!
0
Replies (0)