O
Optivest
Verified Business
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Based on recent customer reviews, Optivest delivers a polarised experience driven primarily by individual brokers. Customers consistently praise named consultants for patient, knowledgeable onboarding into medical aid plans, while a vocal minority describe being misled, ignored after sign-up, or left without support during cancellations and claims. Communication breakdowns and post-sale neglect dominate negative feedback, contrasting sharply with glowing endorsements of standout agents.
TrustIndex
7.7
Ranking
#8
in Brokers
NPS Score
50
Recommended: Very Likely
Jul '25 - Jun '26
Based on recent customer reviews, Optivest delivers a polarised experience driven primarily by individual brokers. Customers consistently praise named consultants for patient, knowledgeable onboarding into medical aid plans, while a vocal minority describe being misled, ignored after sign-up, or left without support during cancellations and claims. Communication breakdowns and post-sale neglect dominate negative feedback, contrasting sharply with glowing endorsements of standout agents.
Optivest's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Agent Quality & Customer Care (3.7). Customers repeatedly name brokers like Zanaid Abrahams, William Hare, Reinhardt Heyns, Aaron Cooper, and Miche Louis, praising patience, product knowledge, and going above and beyond during medical aid sign-up and transitions between schemes.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Natasha Prins and Damian Stone are the biggest ****s. They have mislead my mother and misold her medical aid plans and Momentum is the worst medical aid I have dealt with in my entire life. Please do not join Momentum or deal with Optivest. Our complaint is ongoing with Zelda and so far she seems to be trying to assist. But only the outcome might change my mind about the shady business practices of these companies
1 reviews | Active since Jan 2020
Natasha Prins and Damian Stone are the biggest ****s. They have mislead my mother and misold her medical aid plans and Momentum is the worst medical aid I have dealt with in my entire life. Please do not join Momentum or deal with Optivest. Our complaint is ongoing with Zelda and so far she seems to be trying to assist. But only the outcome might change my mind about the shady business practices of these companies
1 reviews | Active since Jan 2020
Upon appointing Optivest I was very impressed but oh my word!i changed my debit order details with Momentum Health but for some reason it was not done. Even though I got an email saying it was. I had to find out that my medical aid has been suspended when I wanted to collect my chrinic medication. Was Optivest not supposed to inform me that the debit order has been returned? Truly disappointed in your service.
1 reviews | Active since Jan 2020
Upon appointing Optivest I was very impressed but oh my word!i changed my debit order details with Momentum Health but for some reason it was not done. Even though I got an email saying it was. I had to find out that my medical aid has been suspended when I wanted to collect my chrinic medication. Was Optivest not supposed to inform me that the debit order has been returned? Truly disappointed in your service.
1 reviews | Active since Jan 2020
This is the absolute worst agency I have ever dealt with. We've been with them for almost 2 years and almost never have I received assistance with any medical aid related queries. I have always ended up having to contact my medical aid directly. Their communication is terrible, the consultants are grossly misinformed and prefer hearing their own voice instead of yours if you're lucky enough to get through to someone. I have requested a cancellation form and I sincerely hope that the membership would at least be cancelled promptly when they receive it back from our side. This place has been a total waste of time and money and I would not recommend them to my worst enemy.
1 reviews | Active since Jan 2020
This is the absolute worst agency I have ever dealt with. We've been with them for almost 2 years and almost never have I received assistance with any medical aid related queries. I have always ended up having to contact my medical aid directly. Their communication is terrible, the consultants are grossly misinformed and prefer hearing their own voice instead of yours if you're lucky enough to get through to someone. I have requested a cancellation form and I sincerely hope that the membership would at least be cancelled promptly when they receive it back from our side. This place has been a total waste of time and money and I would not recommend them to my worst enemy.
1 reviews | Active since Jan 2020
I would like to express my gratitude for Tabisa Ngcungwana, I have dealt with her twice and she has given me excellent service, attended to my queries on time. I would like the company to value her had work and excellent customer service. Because of my above and beyond satisfaction from this company, I will always refer people . Thank you so much Tabisa!! :-)
1 reviews | Active since Jan 2020
I would like to express my gratitude for Tabisa Ngcungwana, I have dealt with her twice and she has given me excellent service, attended to my queries on time. I would like the company to value her had work and excellent customer service. Because of my above and beyond satisfaction from this company, I will always refer people . Thank you so much Tabisa!! :-)
1 reviews | Active since Jan 2020
When you try to contact the individual who is in charge of your account and speak to a nother consultant about a situation the response with in 10 to 15 minutes after 3 hours you have to contact them again for feedback and no feedback
1 reviews | Active since Jan 2020
When you try to contact the individual who is in charge of your account and speak to a nother consultant about a situation the response with in 10 to 15 minutes after 3 hours you have to contact them again for feedback and no feedback
Optivest has a TrustIndex of 7.7 out of 10 on Hellopeter, based on 63 reviews in the last 12 months. Hellopeter has tracked Optivest across 375 total reviews. How is the TrustIndex calculated? →