Optivest
3.4|375 reviews
Responds in 25 hours 2 min
LS
Leoni S
1 reviews | Active since Member
15 Apr 2026, 13:00
Bad customer support
Upon appointing Optivest I was very impressed but oh my word!i changed my debit order details with Momentum Health but for some reason it was not done. Even though I got an email saying it was. I had to find out that my medical aid has been suspended when I wanted to collect my chrinic medication. Was Optivest not supposed to inform me that the debit order has been returned? Truly disappointed in your service.
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Replies (1)Optivest's replyOfficial
15 Apr 2026, 14:15Hi Leoni,
Thank you for your recent review via Hello Peter.
We wish to apologise for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have escalated your complaint to the relevant department whom will contact you with regards to your query.
Kind Regards,
Optivest Health Services.
Thank you for your recent review via Hello Peter.
We wish to apologise for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have escalated your complaint to the relevant department whom will contact you with regards to your query.
Kind Regards,
Optivest Health Services.
Best regards,
Optivest's reply15 Apr 2026, 14:15
Official
Hi Leoni,
Thank you for your recent review via Hello Peter.
We wish to apologise for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have escalated your complaint to the relevant department whom will contact you with regards to your query.
Kind Regards,
Optivest Health Services.
Thank you for your recent review via Hello Peter.
We wish to apologise for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have escalated your complaint to the relevant department whom will contact you with regards to your query.
Kind Regards,
Optivest Health Services.
Best regards,