Based on recent customer reviews, IntegriSure delivers a strongly positive customer experience, particularly in agent quality and day-to-day communication. Customers consistently name individual consultants with high praise for professionalism and friendliness. However, a recurring pattern of claims delays, communication breakdowns during active claims, and disputed claim rejections reveal significant gaps between routine service excellence and claims-time performance, dragging down Claims Handling (3.5) and Pricing, Premiums & Transparency (3.7).
Top Strengths:
- •Agent Quality & Customer Care: Customers overwhelmingly name specific agents like Genevieve, Hillary, Nikita, Freda, Dean, Kenny, Andrea, and Tanya with praise for professionalism, friendliness, patience, and going above and beyond. This is IntegriSure's standout strength.
Replied to 94% of negative reviews
Typically takes less than 8 hours 14 min to reply
TrustIndex
9.4
Score
Ranking
#20
in Insurance
Avg Reply
0.1
Hours
NPS Score
62
Recommended: Very Likely
Replied to 94% of negative reviews
Typically takes less than 8 hours 14 min to reply
May '25 - Apr '26
Recent reviews (491)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Very Good Service Kabelo.
Thank you so much for always providing a good service Kabelo
1 reviews | Active since Jan 2020
Very Good Service Kabelo.
Thank you so much for always providing a good service Kabelo
1 reviews | Active since Jan 2020
Great experience
I was assisted by Malani from Integrisure. She took the time to explain different aspects of the changes I wanted to make to my policy, showed utmost professionalism and patience during our conversation, and guided me through all the steps. I've been with Integrisure for a few years already and am very happy with their service! They truly make you feel like a valued client from day one! Thank you Malani for your help today and for making sure I understood all the terms and conditions. 5 Stars!!
1 reviews | Active since Jan 2020
Great experience
I was assisted by Malani from Integrisure. She took the time to explain different aspects of the changes I wanted to make to my policy, showed utmost professionalism and patience during our conversation, and guided me through all the steps. I've been with Integrisure for a few years already and am very happy with their service! They truly make you feel like a valued client from day one! Thank you Malani for your help today and for making sure I understood all the terms and conditions. 5 Stars!!
1 reviews | Active since Jan 2020
Thank you Jenna-Lee for the excellent service with my dad’s TV claim
Thank you Jenna-Lee for the excellent service with my dad’s TV claim. The process was quick, smooth, and handled with great professionalism. We really appreciated the clear communication and the assistance provided every step of the way. Great service overall!
1 reviews | Active since Jan 2020
Thank you Jenna-Lee for the excellent service with my dad’s TV claim
Thank you Jenna-Lee for the excellent service with my dad’s TV claim. The process was quick, smooth, and handled with great professionalism. We really appreciated the clear communication and the assistance provided every step of the way. Great service overall!
1 reviews | Active since Jan 2020
On the 9 March I emailed you guys to assist with advising if you offer service plans as mines had expired
On the 9 March I emailed you guys to assist with advising if you offer service plans as mines had expired.after 2 days of waiting no response was received, during this process I had been going thru my vehicles documents and found i had made a mistake where I made the cars one year younger than what they were the Sonet is a 2021 model and the Picanto is a 2020 model. I called in today and spoke to a Lady name Marlinie at 13: 28 for 13 mins while she did assist me her demeanor felt very "I don't wanna assist you" and things not the service I expect from a company that I pay a large premium to in exchange for their service they offer. After updating my policy she was very quick to get rid of me and I stopped her and said not to get rid of me I also emailed asking about the above...as someone who's looking yo expand his business with you guys I expect to be spoken to like a client not a
1 reviews | Active since Jan 2020
On the 9 March I emailed you guys to assist with advising if you offer service plans as mines had expired
On the 9 March I emailed you guys to assist with advising if you offer service plans as mines had expired.after 2 days of waiting no response was received, during this process I had been going thru my vehicles documents and found i had made a mistake where I made the cars one year younger than what they were the Sonet is a 2021 model and the Picanto is a 2020 model. I called in today and spoke to a Lady name Marlinie at 13: 28 for 13 mins while she did assist me her demeanor felt very "I don't wanna assist you" and things not the service I expect from a company that I pay a large premium to in exchange for their service they offer. After updating my policy she was very quick to get rid of me and I stopped her and said not to get rid of me I also emailed asking about the above...as someone who's looking yo expand his business with you guys I expect to be spoken to like a client not a
1 reviews | Active since Jan 2020
Non-existing client service👎👎👎
After more than a week posting on hello Peter, still no contact from Integrisure. I guess they don’t want my business and my money. So onward I go to another insurer then!!!
1 reviews | Active since Jan 2020
Non-existing client service👎👎👎
After more than a week posting on hello Peter, still no contact from Integrisure. I guess they don’t want my business and my money. So onward I go to another insurer then!!!
1 reviews | Active since Jan 2020
Disgraceful service and communication
Carpets have to be replaced. After water damage, contractors came to rip out the carpet. We have been waiting since 16 January for feedback or carpets to be replaced. NOTHING. NO ONE ANSWERS THE PHONE. NO CARPETS. NOTHING. FED-UP
1 reviews | Active since Jan 2020
Disgraceful service and communication
Carpets have to be replaced. After water damage, contractors came to rip out the carpet. We have been waiting since 16 January for feedback or carpets to be replaced. NOTHING. NO ONE ANSWERS THE PHONE. NO CARPETS. NOTHING. FED-UP
1 reviews | Active since Jan 2020
Zero customer service = Integrisure
I joined Integrisure last year. I have moved since I joined them. 3 weeks ago I informed them about my move and that I need assistance to upgrade my policy. Three whole weeks later, and absolute silence from my insurance provider. Is this what will happen should I have a claim??? Please do better or tell prospective clients that you have zero customer service!!! Sies
1 reviews | Active since Jan 2020
Zero customer service = Integrisure
I joined Integrisure last year. I have moved since I joined them. 3 weeks ago I informed them about my move and that I need assistance to upgrade my policy. Three whole weeks later, and absolute silence from my insurance provider. Is this what will happen should I have a claim??? Please do better or tell prospective clients that you have zero customer service!!! Sies