HC
Helen C
Active since Feb 2017
16
Reviews
0
Industries
Reviews
16 reviews2 months ago
Absolutely shocking
Vodacom must be the worst cellphone company on earth. A week ago I sent this to “Customer Care”. Thus far no response. Furthermore, lots of people have shared that they had the same or an even worse experience. What happens WHEN not IF I want to cancel my more expensive contracts with them? A crazy conversation I just had with a Vodacom consultant. I just tried to cancel a contract I have with Vodacom for R30 a month – it is long-standing contract that I was forced to take out when my daughter’s cellphone was ****** four years ago and which I have tried to cancel, fruitlessly, in the past. Despite the fact that I have a bad cold I was kept on the line debating ridiculous issue that included: 1 – If I cancelled that contract it would affect my other contracts with Vodacom When I queried this I was told that was not the case and that the contract was being cancelled. While I waited for that to happen I was told that by upgrading the contract for a non-existent phone and simcard I would be eligible for benefits including an airfryer When I pointed out that I already have two the reply was: ”and how much are you paying for them?” which has absolutely nothing to do with him or anyone else at Vodacom for that matter. 2 - I was then pointedly asked: Are you not buying from me because I am black? I was talking to a well-spoken person at the other end of the phone. How was I supposed to know what colour that person was? Even if I had, I take strong objection to what was being imp****. I phoned merely to cancel a contract that has had no value to me for four years , but did not expect the response to be so ridiculous. I understand the concept of upselling, but Vodacom please do not step outside boundaries.
56 replies
5 months ago
Absolutely shocking “service”
I have been a DStv premium subscriber for more years than I care to remember, primarily so I can watch UK soccer. When on holiday I like to make use of the steaming app on my phone, but for the last month I simply cannot access it. I log in and am repeatedly asked to verify that I am not a robot. In a vain attempt to solve the problem, I wasted more than 20 minutes of my airtime on a call to Multichoice. I did what was asked to do ie uninstall and reinstall the app (which I have done probably 1 000 times). Again I have to prove I am not a robot countless times before my patience runs out. The ‘assistant says there’s nothing she can do to help me – but DStv will take my money in return for which I get countless repeats and precious little else.
0 replies
8 months ago
Beware of Temu offers!
The only problem I have with Temu is their misleading offers - buy these items for R1. You make your selection, order other stuff you have to purchase in order to qualify, but the R1 stuff does not arrive. Also beware of the 'get free items' ****. It doesn't work unless you spend a small fortune. Otherwise I am happy with most of the items I have purchased and the speed at which the goods were delivered.
53 replies
14 months ago
One star is being too kind
I booked a short stay at The Quarter Apartments for my daughter and her two guests from the UK. If you are considering making a booking here take my advice – avoid this place like the plague. Picture, if you will, a woman with anxiety issues and two international guests who had never been to Cape Town before being told, at 11.30pm, that they were being evicted because the international guest committed the heinous crime of lighting a cigarette on the balcony. I hasten to add that at no time were we advised either by The Quarter Apartments team or Booking.Com of the ridiculous No Smoking policy – wherever else we have stayed in South Africa smoking on the balcony has been perfectly acceptable. But not at this authoritarian building where the hapless trio were ordered to leave the building until, at the intervention of my son-in-law, they were allowed to stay in the apartment for one night, with the provision that they did not leave their room or turn on any lights - prisoners in the apartment we had paid for in full. What impression does this give international visitors of our country? A more in-depth look at the apartment block’s rules and regulations which were NOT highlighted on the Booking.com website reveals that some people in the block can, in fact, smoke on the balcony while overseas visitors are treated like ****. Unacceptable **************. SMOKING POLICY • Smoking of marujana is strictly forbidden in all the apartments OR on the balconies by residents. They will be asked to leave the building. • Smoking of cigarettes is not allowed for short term rentals.
0 replies
23 months ago
Absolutely pathetic
This is to demonstrate how useless Ampath’s accounts department is: The facts: My daughter was admitted to Noupoort rehab last November. Sometime after that she was apparently admitted to hospital for some treatment or the other WITHOUT MY KNOWLEDGE! At that time she was still on my medical aid, so the bill should have been paid by Discovery. Now, some six months later, I am sent letters of demand THROUGH THE (just about) NON-EXISTENT SA Post Office for a treatment I knew nothing about. It would not take much of a brain to realise that EVEN if the postal service actually managed to deliver them, that my daughter would not receive them, being in a 12 month rehab programme. As it stands Ampath are extremely lucky that the accounts reached me at all. Ampath say they tried to contact my daughter but she refused to answer her phone. Why not simply check back to who admitted her? One call to Noupoort would reveal that my daughter has no access to a phone for the duration of her treatment. But that is apparently too much PT for Ampath, it is easier to go the legal route and trust the postal service, than to use more modern methods to send out accounts. Worse still, yesterday I was told that if I gave Ampath my phone number they would try to find a way of me not paying legal fees on a bill that I knew nothing about until a week ago. When I queried this I was told that I/my daughter had been handed over prior to my receiving the account and contacting Ampath. So why not notify the company concerned that it was a mistake. Again too much PT for a company like Ampath. The person dealing with my query is Kashiefa Ismail - ismailk@ampath.co.za
53 replies
43 months ago
Kudos to FNB
At last FNB has come up trumps, after I was defrauded out of almost R600 in an online transaction. Thanks to FNB it looks like I will get back the money I could not afford to lose. Word of warning: If you are making an online purchase do your homework first - there are many complaints about companies, in my case Solartots, taking your money and then simply vanishing.
133 replies
43 months ago
scam artists?
I would just like to warn people to stay well away from Solartots or Solarkids who advertise on Facebook. They took my money in August but then simply failed to reply to emails, let alone actually deliver the product I paid almost R600 for – a product that is not even on their Facebook page anymore. I firmly believe they are scam artists and warn others considering making an online purchase to Google the company first – there are so many complaints about online orders out there. Thanks to my bank, FNB, I will probably get my money back. Kudos to FNB
0 replies
48 months ago
Downfall of British Airways
Once upon a sad time I thought British Airways to be the safe and reputable way to fly. Not anymore. I made a booking (Booking reference U87M9H) in good faith with BA/Comair early in March. The airline was then grounded so I rebooked with Safair. Naturally, I want my money back but, to date, all I have received from BA is automatic replies. E-mails go unanswered, as do phone calls. Having heard nothing, I asked my bank to intervene as the booking was made on my credit card. They contacted BA for them to supply proof of the transaction which I am told will take two months. I have already waited more than two months to be given back my money, now it looks like I will wait yet another two months for the refund of over R9,000 – not a small amount. Shocking service from a previously good airline.
0 replies
48 months ago
SA Post Office rip-off
Never, but never, make the mistake of paying for your car licence online via the SA Post Office. On behalf of my daughter, I paid for a car licence, including delivery, on February 22. The reference number given was MVLT380310222207 when I queried not receiving the licence. The quote number given was QNP17079 confirming that an amount of R460.00 had been paid to the Post Office on Feb 22. Online queries got me no further so on May 11 we went to the Walmer Post Office to find out what was happening. After a more than one hour wait, we were told the there was no trace of the application and payment on the system, so I had to shell out an additional R1, 042.20 for the by now very overdue licence, which takes the total amount paid to the Post Office almost R1,500. We were also given contact details of Shari Rogers (041 508 4039) who handles online booking queries. Suffice to say three phones went unanswered. What do I have to do to at least get my R460.00 refunded?
0 replies
49 months ago
worst 'service' ever
Good morning, FNB How Can We Help You? Answer: We can’t, or we won’t. And they will take their own sweet time letting you know they can’t. Or won’t. So, cutting a long story short: I booked return flights to Cape Town with British Airways. When the airline was grounded, I attempted to contact BA with about the same result as I get from FNB – no response at all. So, I rebooked with Safair. At that stage the BA money – R9276.10 – was still in my credit card. I phoned FNB and went to the branch asking them not to release the money to BA but they went ahead and did it anyway. FNB told me that if I filled in forms and sent them back, I would get a refund within 5 to 10 days. It is now April 21 and nothing has happened except a wall of silence. Getting desperate for some form of response, I posted a complaint on FNB’s website. Again nothing until, on April 7, I received a response asking me to resend the documents I originally sent to them in the middle of March. I did. The usual silence resonates without even an acknowledgment of receipt. I followed up on April 20. Again utter silence. It is now April 21 and, despite phoning FNB card – I held on for 15 minutes with no answer - emailing them and sending a complaint on their website I have had no response bar being given the reference number Service Request Number: 1-3921326018 Reversing a payment on my credit card is my right when the service I paid for was not delivered. Why do FNB make everything so difficult?
74 replies
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