IntegriSure
Verified Business
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, IntegriSure delivers consistently strong service through named agents and efficient policy handling, with particular praise for consultants like Nikita, Genevieve, Freda, Hillary and Dean. However, claims handling shows a stark divide: many claims are resolved swiftly while others drag on for weeks or months with poor communication, leaving some customers deeply frustrated and threatening to escalate to the Ombudsman.
Replied to 94% of negative reviews
Reply time on negative reviews: 7h 1m
TrustIndex
9.4
Ranking
#3
in Brokers
Reply Time
3h 9m
NPS Score
67
Recommended: Very Likely
Replied to 94% of negative reviews
Reply time on negative reviews: 7h 1m
Jun '25 - May '26
Based on recent customer reviews, IntegriSure delivers consistently strong service through named agents and efficient policy handling, with particular praise for consultants like Nikita, Genevieve, Freda, Hillary and Dean. However, claims handling shows a stark divide: many claims are resolved swiftly while others drag on for weeks or months with poor communication, leaving some customers deeply frustrated and threatening to escalate to the Ombudsman.
IntegriSure's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Agents are repeatedly named with strong praise. Consultants like Nikita, Genevieve, Freda, Hillary, Tanya, Dean and Andrea are described as professional, patient and going the extra mile. Customers feel personally valued. Agent Quality & Customer Care (9.0).
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
The agent was super professional and courteous during the whole process. Great service experience Nikita ✨
1 reviews | Active since Jan 2020
The agent was super professional and courteous during the whole process. Great service experience Nikita ✨
1 reviews | Active since Jan 2020
Title: Claim Delayed 48 Days – Poor Service & ************ I am extremely unhappy with Integrisure and their underwriter Old Mutual. It has been 48 days since I lodged my claim, and it is still not finalised. Instead of resolving it, they keep delaying and looking for excuses not to pay. They have already sent 3 assessors and 2 SIU investigators, but refuse to share any feedback or reports. There is zero transparency. The latest investigator has been unprofessional and aggressive, even telling me that if I am not available to revisit the accident scene, he will simply move on and leave my case. This is completely unacceptable. I have fully cooperated, submitted everything required, and even signed consent for them to access all my records. Yet I am being treated unfairly, and my rights feel ignored. 48 days later – still no outcome. I expect urgent resolution and accountability. Based on this experience, I would not recommend them
1 reviews | Active since Jan 2020
Title: Claim Delayed 48 Days – Poor Service & ************ I am extremely unhappy with Integrisure and their underwriter Old Mutual. It has been 48 days since I lodged my claim, and it is still not finalised. Instead of resolving it, they keep delaying and looking for excuses not to pay. They have already sent 3 assessors and 2 SIU investigators, but refuse to share any feedback or reports. There is zero transparency. The latest investigator has been unprofessional and aggressive, even telling me that if I am not available to revisit the accident scene, he will simply move on and leave my case. This is completely unacceptable. I have fully cooperated, submitted everything required, and even signed consent for them to access all my records. Yet I am being treated unfairly, and my rights feel ignored. 48 days later – still no outcome. I expect urgent resolution and accountability. Based on this experience, I would not recommend them
1 reviews | Active since Jan 2020
UPDATE: 11April226@08h35 NOTHING.... Aparently there are no plumers available. 🤣 If my 74 year old retired mother wants a contractor to come out, she's welcome to get someone and pay for it, and then claim from her insurance. *** funny! UPDATE: 10April26 @14h22 Mrs Roberts has just received various calls from your Integrisure contractors stating they can come out on Monday, 13 April 2026. Then Integrisure contacted her to advise they DO NOT HAVE plumbers and they will get back to her on Monday, 13 April 2026. This is not good enough. She called your call centre on Monday - 6 April 2026 - to which there was NO answer. Tuesday it took her the entire day and her claim was logged past 14h00. The municipal MAIN TO THE HOUSE has been closed since Sunday, 5 April. Do you only have one contractor in your ENTIRE group? Now the contractor says they can try assist her on Saturday morning. Is 7 days OK for any of you to be without water? This is surely not how one handles a complaint when YOUR Contractors messed up! Original Message: IntegriSure and Santam Insurance – this post concerns the treatment of a 74‑year‑old insured client who has been left without running water for days due to contractor negligence. Dear Integrisure, and seeing that we know who's who, Santam Please explain how your organisation finds it acceptable to allow a paying client, a 74‑year‑old retired woman, to be left without running water for five consecutive days. Your contractors arrived on Wednesday to attend to a leak. Upon opening the municipal stop****, they identified a burst pipe. While investigating, they discovered another burst pipe approximately 1.5 metres away and advised her that she would need to submit another claim. Let us pause to consider the implications: * Unnecessary time wastage * Wasting expensive fuel * Infringement on a basic human right — access to water After opening the municipal stop****, your contractors left the premises without closing it, resulting in over eight hours of potable water running unchecked into her garden. What followed was an exhausting and distressing series of phone calls attempting to convey the urgency of the situation to various Integrisure representatives, including: Kirsha (Claims) at 13:08 A gentleman in Car Claims at 14:04 Jenna Lee at 16:36 All on the same day, in a desperate attempt to get your contractors back to close what they had opened. This raises further serious concerns: * Reckless wastage of precious water * Liability for an excessive municipal water bill It is certainly not the responsibility of Mrs M.E. Roberts, especially considering that your contractors caused this situation. It was deeply concerning to hear that your staff suggested contractor insurance would cover damages only up to R1,500. This is immaterial — the loss arose from negligence by your appointed service providers, for whom Integrisure is legally responsible. In terms of the Consumer Protection Act 68 of 2008: Section 54 guarantees consumers the right to timely, safe, and quality service Section 54(2) entitles a consumer to remedies when services are performed negligently or incompletely Section 61 provides for strict liability for harm or loss caused by defects or negligence in the supply of services The conduct of your contractors — and the lack of corrective action by Integrisure — constitutes a clear failure to meet these statutory obligations. Later on Wednesday evening, she received a message stating that the contractors were “busy with a big job” and would attend later. A big job? Bigger than leaving water running for hours? Do your contractors operate with only one team? At some point during the evening, the water stopped — without communication. No update. No confirmation. No reassurance. She spent the night stressed and anxious, only to receive a generic message thanking her for allowing assistance, despite the problem remaining unresolved. There is still no running water in her house, raising serious concerns related to: Sanitation Hygiene Health risks She has been left overwhelmed, distressed, and without access to a basic necessity. She has been forced to purchase water to wash herself and flush a toilet, after thousands of litres were wasted due to your contractors’ negligence. You received NUMEROUS updated videos of all the water running out in her garden - they were all sent to insure@integrisure.co.za - not even an automated response was received back! As of 10:30 am today, she has received no further communication. Is she without water for the weekend too? This matter requires urgent intervention, immediate restoration of water supply, and full financial remediation, including the entire water bill incurred, not a capped or partial amount. Failure to address this promptly will leave no option but to escalate the matter to senior management and external regulatory bodies. I expect your urgent response. Your email has also been sent as per the above if you don't want to publically admit to this problem and try resolve it before COB, today. Her claim information and ID number has been included in your communication. Your poor staff whom are trying to assist are now suffering under this now. I emailed both CEO's of Santam, and Integrisure. Today, this minute, nobody has bothered to communicate back. The only communication mom has received was - we have no plumbers to assist - you pay and claim back. Shock and horror! Hence my public outcry! Tavaziva Madzinga Group Chief Executive Officer (CEO) — Santam (Appointed 1 July 2022) tavaziva.madzinga@santam.co.za Robert (Bob) Maguire — CEO, Integrisure Email address bobmaguire@integrisure.com
1 reviews | Active since Jan 2020
UPDATE: 11April226@08h35 NOTHING.... Aparently there are no plumers available. 🤣 If my 74 year old retired mother wants a contractor to come out, she's welcome to get someone and pay for it, and then claim from her insurance. *** funny! UPDATE: 10April26 @14h22 Mrs Roberts has just received various calls from your Integrisure contractors stating they can come out on Monday, 13 April 2026. Then Integrisure contacted her to advise they DO NOT HAVE plumbers and they will get back to her on Monday, 13 April 2026. This is not good enough. She called your call centre on Monday - 6 April 2026 - to which there was NO answer. Tuesday it took her the entire day and her claim was logged past 14h00. The municipal MAIN TO THE HOUSE has been closed since Sunday, 5 April. Do you only have one contractor in your ENTIRE group? Now the contractor says they can try assist her on Saturday morning. Is 7 days OK for any of you to be without water? This is surely not how one handles a complaint when YOUR Contractors messed up! Original Message: IntegriSure and Santam Insurance – this post concerns the treatment of a 74‑year‑old insured client who has been left without running water for days due to contractor negligence. Dear Integrisure, and seeing that we know who's who, Santam Please explain how your organisation finds it acceptable to allow a paying client, a 74‑year‑old retired woman, to be left without running water for five consecutive days. Your contractors arrived on Wednesday to attend to a leak. Upon opening the municipal stop****, they identified a burst pipe. While investigating, they discovered another burst pipe approximately 1.5 metres away and advised her that she would need to submit another claim. Let us pause to consider the implications: * Unnecessary time wastage * Wasting expensive fuel * Infringement on a basic human right — access to water After opening the municipal stop****, your contractors left the premises without closing it, resulting in over eight hours of potable water running unchecked into her garden. What followed was an exhausting and distressing series of phone calls attempting to convey the urgency of the situation to various Integrisure representatives, including: Kirsha (Claims) at 13:08 A gentleman in Car Claims at 14:04 Jenna Lee at 16:36 All on the same day, in a desperate attempt to get your contractors back to close what they had opened. This raises further serious concerns: * Reckless wastage of precious water * Liability for an excessive municipal water bill It is certainly not the responsibility of Mrs M.E. Roberts, especially considering that your contractors caused this situation. It was deeply concerning to hear that your staff suggested contractor insurance would cover damages only up to R1,500. This is immaterial — the loss arose from negligence by your appointed service providers, for whom Integrisure is legally responsible. In terms of the Consumer Protection Act 68 of 2008: Section 54 guarantees consumers the right to timely, safe, and quality service Section 54(2) entitles a consumer to remedies when services are performed negligently or incompletely Section 61 provides for strict liability for harm or loss caused by defects or negligence in the supply of services The conduct of your contractors — and the lack of corrective action by Integrisure — constitutes a clear failure to meet these statutory obligations. Later on Wednesday evening, she received a message stating that the contractors were “busy with a big job” and would attend later. A big job? Bigger than leaving water running for hours? Do your contractors operate with only one team? At some point during the evening, the water stopped — without communication. No update. No confirmation. No reassurance. She spent the night stressed and anxious, only to receive a generic message thanking her for allowing assistance, despite the problem remaining unresolved. There is still no running water in her house, raising serious concerns related to: Sanitation Hygiene Health risks She has been left overwhelmed, distressed, and without access to a basic necessity. She has been forced to purchase water to wash herself and flush a toilet, after thousands of litres were wasted due to your contractors’ negligence. You received NUMEROUS updated videos of all the water running out in her garden - they were all sent to insure@integrisure.co.za - not even an automated response was received back! As of 10:30 am today, she has received no further communication. Is she without water for the weekend too? This matter requires urgent intervention, immediate restoration of water supply, and full financial remediation, including the entire water bill incurred, not a capped or partial amount. Failure to address this promptly will leave no option but to escalate the matter to senior management and external regulatory bodies. I expect your urgent response. Your email has also been sent as per the above if you don't want to publically admit to this problem and try resolve it before COB, today. Her claim information and ID number has been included in your communication. Your poor staff whom are trying to assist are now suffering under this now. I emailed both CEO's of Santam, and Integrisure. Today, this minute, nobody has bothered to communicate back. The only communication mom has received was - we have no plumbers to assist - you pay and claim back. Shock and horror! Hence my public outcry! Tavaziva Madzinga Group Chief Executive Officer (CEO) — Santam (Appointed 1 July 2022) tavaziva.madzinga@santam.co.za Robert (Bob) Maguire — CEO, Integrisure Email address bobmaguire@integrisure.com
IntegriSure scores 3.4 out of 5 on Hellopeter's AI analysis of service quality in Short Term Insurance, compared to the Short Term Insurance industry average of 3. Their strongest theme is Agent Service (4.4); their weakest is Repair Quality (2.8). The top AI-rated Short Term Insurance business on Hellopeter is Bloom (4.2). How is the AI Score calculated? →
IntegriSure has a TrustIndex of 9.4 out of 10 on Hellopeter, based on 472 reviews in the last 12 months. They reply to 94% of negative reviews, typically within 7 hours 1 min. Hellopeter has tracked IntegriSure across 2,012 total reviews. How is the TrustIndex calculated? →