1-grid
4|4,551 reviews
WB
Willi B
1 reviews | Active since Member
13 Mar 2026, 11:14
Same nonsense as everyone else is complaining about
My issue is yet another as echoed by others on this platform: the product doesn't work, website is down, they take forever to respond to support tickets and as I'm typing this, I've been holding for 16 minutes and 52 seconds "in position 2" for their support people to answer.
It makes no sense that their Google reviews is so great, and yet there's complaint after complaint about the same thing on this platform: a total lack of service and accountability, communication is super poor and, well, their systems simply do not work.
It's also telling that every time they respond, it's the same copy-and-paste "Please accept our apologies and be assured that we’re committed to getting this resolved as soon as possible. We’ve arranged for a senior member of our support team to call you back shortly.", showing a total lack of interest to actually resolve an issue.
Sharing this negative review won't make 1Grid miraculously get their house in order, it simply gave me something to do while listening to their annoying on hold music.
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Replies (53)1-grid's replyOfficial
13 Mar 2026, 13:11Hi Willi,
Thank you for bringing this to our attention, and we're really sorry to hear about your experience while trying to reach our Support Team.
We’d like to assist, but we’re currently unable to identify your account based on the information provided. Please could you share your support ticket number, domain name, or the email address linked to your account (as a private reply if you share your email address) so that we can escalate this for further investigation of your concerns and assist you further.
Kind regards,
The 1-grid Team
Thank you for bringing this to our attention, and we're really sorry to hear about your experience while trying to reach our Support Team.
We’d like to assist, but we’re currently unable to identify your account based on the information provided. Please could you share your support ticket number, domain name, or the email address linked to your account (as a private reply if you share your email address) so that we can escalate this for further investigation of your concerns and assist you further.
Kind regards,
The 1-grid Team
Best regards,
1-grid's reply13 Mar 2026, 13:11
Official
Hi Willi,
Thank you for bringing this to our attention, and we're really sorry to hear about your experience while trying to reach our Support Team.
We’d like to assist, but we’re currently unable to identify your account based on the information provided. Please could you share your support ticket number, domain name, or the email address linked to your account (as a private reply if you share your email address) so that we can escalate this for further investigation of your concerns and assist you further.
Kind regards,
The 1-grid Team
Thank you for bringing this to our attention, and we're really sorry to hear about your experience while trying to reach our Support Team.
We’d like to assist, but we’re currently unable to identify your account based on the information provided. Please could you share your support ticket number, domain name, or the email address linked to your account (as a private reply if you share your email address) so that we can escalate this for further investigation of your concerns and assist you further.
Kind regards,
The 1-grid Team
Best regards,