WB
Willi B
Active since Mar 2009
66
Reviews
0
Industries
Reviews
66 reviews1 month ago
Same nonsense as everyone else is complaining about
My issue is yet another as echoed by others on this platform: the product doesn't work, website is down, they take forever to respond to support tickets and as I'm typing this, I've been holding for 16 minutes and 52 seconds "in position 2" for their support people to answer. It makes no sense that their Google reviews is so great, and yet there's complaint after complaint about the same thing on this platform: a total lack of service and accountability, communication is super poor and, well, their systems simply do not work. It's also telling that every time they respond, it's the same copy-and-paste "Please accept our apologies and be assured that we’re committed to getting this resolved as soon as possible. We’ve arranged for a senior member of our support team to call you back shortly.", showing a total lack of interest to actually resolve an issue. Sharing this negative review won't make 1Grid miraculously get their house in order, it simply gave me something to do while listening to their annoying on hold music.
53 replies
1 month ago
A Seamless Domain Support Experience
Michelle Slabber was fantastic to deal with. She helped me resolve a domain issue this morning with incredible speed and a genuinely positive attitude. Friendly, efficient, and clearly excellent at what she does. The turnaround time was impressive and the whole experience was seamless.
53 replies
1 month ago
Avoid - spammers
They are email spammers sending unsolicited mails using ****** mailing lists.
0 replies
2 months ago
Clown shoes service levels
MWEB has remained a disappointment in customer service for 30+ years now. This morning, no one answered telephone for support, and livechat (Ntombomzi) has yet to respond to my question 15 minutes later. Clown shoes.
0 replies
3 months ago
Total lack of support
What a ****show to get support for this inverter, which suddenly stopped working. RCT washes their hands in offering support, who after weeks of not answering the phone, simply said "call Rectron and speak to Luba Barlow". This guy no longer works there, reception connected me to Chia Han Wu, the RCT Power Solutions Product Manager, who takes a solid "not my job" approach. Clown shoes, I tell you.
0 replies
3 months ago
Saved the Day with Fantastic Service
I had a bit of a panic recently when I accidentally set a client’s domain to cancel. Stuart at Xneelo stepped in and resolved the issue quickly and efficiently—before my client even knew anything had happened. His professionalism, responsiveness, and attention to detail made what could have been a stressful situation completely seamless. Huge thanks to Stuart for going above and beyond—I couldn’t recommend him (and Xneelo) more!
56 replies
12 months ago
Vicky Makes Mercedes-Benz Even Better
I’ve had the pleasure of dealing with Vicky Louw at Mercedes-Benz Constantia Kloof on several occasions, and every time she has gone above and beyond. Vicky is consistently helpful, friendly, and positive — it’s always a pleasure interacting with her. Her professionalism and genuine care for customers truly stand out. Highly recommended!
0 replies
13 months ago
Non-existent customer service
Really crummy customer service from the Payfast team. Logged a query, got an automated response, and then nothing. Called in, wasted an hour holding for one person to the next. Ridiculous that one has to beg them for help.
53 replies
15 months ago
Poor service from technical support team
Simply the worst customer experience from Joseph Mubwandarikwa. Answers all questions I did not ask, does not answer the ones I have. Nearly an hour later on the phone, we're nowhere closer to resolving what should be a really simple issue of not being able to connect via FTP. For the third time, 1-Grid dropped the call. According to him, 1-Grid does not support TLS on FTP. Also cannot activate SSL on website hosting. Astonished that there's no escalation process, not a single other person who can deal with this. Annoyed beyond belief.
0 replies
16 months ago
Spectacular service from Jacky de la Rey
I had an issue that needed attention, and Jacky De La Rey at FNB went above and beyond to help me resolve it. She was professional, efficient, and incredibly friendly throughout the process. Her dedication and attention to detail truly stood out, and I’m so grateful for her assistance. Thank you Jacky - your colleagues can learn a lot from you in how to deal with customers.
56 replies
Review Distribution
5 Star
36 (54.54545454545455%)
4 Star
0 (0%)
3 Star
1 (1.5151515151515151%)
2 Star
5 (7.575757575757576%)
1 Star
24 (36.36363636363637%)