City Club Apartments at 1 on Albert building in Cape Town - bad experience, book at your own risk

DO NOT BOOK - I REPEAT, DO NOT BOOK UNLESS YOU WANT TO SLEEP AT A POLICE STATION.

We booked 14 rooms via booking dot com last year in January preparing for a family gateway in December. On the day of arrival for check-in (was on the 28th December 2024) and we arrived late after 20:00PM, we were only given keys to 4 rooms and we were told that they do not have all the rooms we require, mind you it is late and the payments and everything was made, we are a big family and we expected the 14 rooms but here we were being offered 4 rooms.

We had to call the cops to because we were being chased out of the apartment just because we were expressing our frustrations. Further to this, the cops also revealed that it was not their first or second time being called at this hotel for the exact same reason.

Funny enough, a month before heading to Cape Town from Joburg, my partner and I checked their reviews and we saw that is was bad but it was too late for us to cancel so we hoped that we will not get to experience all the bad things reviewed about the place - to our suprise it was even worse than what we read about it on reviews.

Book the place at your own risk - City Club apartments at 1 on Albert buidling in Cape Town, play far from those apartments and the Manager together with the receptionist were so rude and could not care what happens to us, they just wanted us out…we from Joburg and it was late, we knew no one from Cape Town but they did not care about all that.