i On Albert Apartments - Worst ever - never stayed - hugely disappointing

1. In an attempt to call and find out about reception and parking procedure prior to checking in, no calls were answered 2. At reception which is basically a desk with a security guard, he could not pick up my prepaid booking 3. The security guard then required my pin and more documentation stating that they work on a different system The security guard was very difficult to understand due to his lack of speaking, understanding or grasping English 4. Judging by the fellow bystanders in the foyer and the area where the units are situated, I decided to first request to see the unit, which was denied. 5. I then cancelled the booking on the spot and found an alternative 6. I received a calL the following day from a gentleman requesting me not to give a bad rating as that affected his commission. He told me to call the same number I had called numerous times previously without any answer to request a refund. After numerous attempts, I was successful and was told that Booking.com must arrange that. Booking.com state that the accommodation venue must do that - hence no reaction from either at this point more than a month later.