Day light robbery

They charged me a call out fee after they had done work for me, of which I had already paid them for the job that they did. I still experienced the same problem and I called them to come back and check. Every time they had to do work they would leave a hand written invoice or quote, on this particular incident they did not leave a quote for the call out however they insisted that I owe them. I paid them their call out fee but then I requested that they forward me the hand written quote for that particular day, to this day I’m still waiting. I sent a follow up email to Ishmah at accounts and I was blatantly ignored. They don’t know how to treat customers, Shane from their accounts department shouted at me when she called me to tell me about the outstanding invoice, she even had the audacity to drop the call in my ear when I told her that she cannot shout at me as I am a client. The guys that actually do the work are very good but their office staff is the WORST ever. NEVER AGAIN WILL I USE THEIR SERVICES AND I DO NOT RECOMMEND THEM TO ANYONE.