Review of10x Investments
10x Investments
3.5|183 reviews
Responds in 311 hours 30 min
KM
Klement M
1 reviews | Active since Member
04 Mar 2026, 11:47
Extremely Poor Handling of TFSA Limit Update – Misinformation & Dismissive Service
10x Investment Support is Dissapointing.
A few days ago (early March 2026), I flagged on the 10x platform support channel that the Tax-Free Savings Account (TFSA) annual contribution limit still showed as R36,000 instead of the updated R46,000, effective from 1 March 2026 (start of the 2026/2027 tax year).
This increase was clearly announced in the 2026 National Budget Speech (25 February 2026) by Finance Minister Enoch Go****wana and is confirmed on the official SARS website (sars.gov.za), along with sources like EasyEquities, BusinessTech, and others. Platforms such as EasyEquities & even Standarbank updated immediately to allow the full R46,000 contribution.
I received this email response from Client Experience Manager Lindsey Bagus:
“While there has been discussion regarding a potential increase to the Tax-Free Savings Account (TFSA) annual contribution limit, please note that no increase has yet been formally gazetted or enacted into law. The annual TFSA contribution limit therefore remains R36,000 per tax year at this stage.”
I rep**** politely, explaining: • The official SARS website confirms it's effective NOW (from 1 March 2026). • It's not "potential" — the change is active for the new tax year. • Competitors like EasyEquities already reflect R46,000 and allow full contributions.
Her follow-up:
“Thank you for the email/ I understand the information is on various platforms but it has not been gazetted.”
I even shared the SRAS link with her. Despite clear evidence, she doubled down on incorrect information. When I pushed back (noting all reliable sources confirm the limit and that I was considering moving my TFSA to access the full amount), she simply rep**** she'd "gladly send the forms" if I wanted to transfer — no apology, no correction, and no mention that the 10x site had in fact been updated shortly after our exchange (which I discovered myself after her last email). The platform now correctly shows R46,000 and allows the full contribution, just like everyone else. Her last email was sent to me still pushing back, even though the site has already been updated.
If this is how they handle straightforward updates, and legit customer queries, it's no wonder 10x has such consistently poor reviews for service, delays, and responsiveness.
This experience has completely eroded my trust — I'm now actively looking at alternatives for my TFSA and newly opened RA investment.
Avoid if you value accurate, timely, and client-focused support.
Helpful (0)
Replies (371)0
Replies (371)10x Investments's replyOfficial
04 Mar 2026, 12:46 Dear Klement,
Thank you for taking the time to share your feedback. We are genuinely sorry for the frustration and disappointment caused by your recent experience — particularly as it relates to the communication around the updated Tax-Free Savings Account (TFSA) contribution limit.
You are correct that the annual TFSA contribution limit increased to R46,000, effective 1 March 2026 for the new tax year. At the time of your initial query, there was a short period where industry participants were awaiting final confirmation processes following the National Budget announcement, and our validation approach was to rely on formal regulatory enactment before updating platform controls and client communication. This resulted in us providing information that, while cautious from a regulatory perspective, did not reflect the practical implementation timeline experienced across the industry.
We acknowledge that our responses to you did not sufficiently recognise your concern or provide the level of clarity and responsiveness you reasonably expected. For that, we sincerely apologise.Following confirmation, our platform was updated to reflect the new R46,000 annual contribution limit, and contributions can now be made in line with the revised allowance. We also recognise that our communication should have been clearer once the update was implemented, and we regret that you had to discover this change yourself rather than being proactively informed.
Your feedback has been shared internally and is being used to improve how we manage regulatory updates — specifically ensuring that:
We value the trust clients place in us and are sorry that this interaction impacted your confidence in our service. Should you be open to it, we would welcome the opportunity to reconnect directly, address any remaining concerns, and support you with your TFSA and Retirement Annuity going forward.
Kind regards,
10X Team
Thank you for taking the time to share your feedback. We are genuinely sorry for the frustration and disappointment caused by your recent experience — particularly as it relates to the communication around the updated Tax-Free Savings Account (TFSA) contribution limit.
You are correct that the annual TFSA contribution limit increased to R46,000, effective 1 March 2026 for the new tax year. At the time of your initial query, there was a short period where industry participants were awaiting final confirmation processes following the National Budget announcement, and our validation approach was to rely on formal regulatory enactment before updating platform controls and client communication. This resulted in us providing information that, while cautious from a regulatory perspective, did not reflect the practical implementation timeline experienced across the industry.
We acknowledge that our responses to you did not sufficiently recognise your concern or provide the level of clarity and responsiveness you reasonably expected. For that, we sincerely apologise.Following confirmation, our platform was updated to reflect the new R46,000 annual contribution limit, and contributions can now be made in line with the revised allowance. We also recognise that our communication should have been clearer once the update was implemented, and we regret that you had to discover this change yourself rather than being proactively informed.
Your feedback has been shared internally and is being used to improve how we manage regulatory updates — specifically ensuring that:
- client-facing teams receive aligned guidance as industry changes take effect,
- updates are communicated proactively where possible, and
- client concerns are acknowledged more constructively during periods of regulatory transition.
We value the trust clients place in us and are sorry that this interaction impacted your confidence in our service. Should you be open to it, we would welcome the opportunity to reconnect directly, address any remaining concerns, and support you with your TFSA and Retirement Annuity going forward.
Kind regards,
10X Team
Best regards,
10x Investments's reply04 Mar 2026, 12:46
Official
Dear Klement,
Thank you for taking the time to share your feedback. We are genuinely sorry for the frustration and disappointment caused by your recent experience — particularly as it relates to the communication around the updated Tax-Free Savings Account (TFSA) contribution limit.
You are correct that the annual TFSA contribution limit increased to R46,000, effective 1 March 2026 for the new tax year. At the time of your initial query, there was a short period where industry participants were awaiting final confirmation processes following the National Budget announcement, and our validation approach was to rely on formal regulatory enactment before updating platform controls and client communication. This resulted in us providing information that, while cautious from a regulatory perspective, did not reflect the practical implementation timeline experienced across the industry.
We acknowledge that our responses to you did not sufficiently recognise your concern or provide the level of clarity and responsiveness you reasonably expected. For that, we sincerely apologise.Following confirmation, our platform was updated to reflect the new R46,000 annual contribution limit, and contributions can now be made in line with the revised allowance. We also recognise that our communication should have been clearer once the update was implemented, and we regret that you had to discover this change yourself rather than being proactively informed.
Your feedback has been shared internally and is being used to improve how we manage regulatory updates — specifically ensuring that:
We value the trust clients place in us and are sorry that this interaction impacted your confidence in our service. Should you be open to it, we would welcome the opportunity to reconnect directly, address any remaining concerns, and support you with your TFSA and Retirement Annuity going forward.
Kind regards,
10X Team
Thank you for taking the time to share your feedback. We are genuinely sorry for the frustration and disappointment caused by your recent experience — particularly as it relates to the communication around the updated Tax-Free Savings Account (TFSA) contribution limit.
You are correct that the annual TFSA contribution limit increased to R46,000, effective 1 March 2026 for the new tax year. At the time of your initial query, there was a short period where industry participants were awaiting final confirmation processes following the National Budget announcement, and our validation approach was to rely on formal regulatory enactment before updating platform controls and client communication. This resulted in us providing information that, while cautious from a regulatory perspective, did not reflect the practical implementation timeline experienced across the industry.
We acknowledge that our responses to you did not sufficiently recognise your concern or provide the level of clarity and responsiveness you reasonably expected. For that, we sincerely apologise.Following confirmation, our platform was updated to reflect the new R46,000 annual contribution limit, and contributions can now be made in line with the revised allowance. We also recognise that our communication should have been clearer once the update was implemented, and we regret that you had to discover this change yourself rather than being proactively informed.
Your feedback has been shared internally and is being used to improve how we manage regulatory updates — specifically ensuring that:
- client-facing teams receive aligned guidance as industry changes take effect,
- updates are communicated proactively where possible, and
- client concerns are acknowledged more constructively during periods of regulatory transition.
We value the trust clients place in us and are sorry that this interaction impacted your confidence in our service. Should you be open to it, we would welcome the opportunity to reconnect directly, address any remaining concerns, and support you with your TFSA and Retirement Annuity going forward.
Kind regards,
10X Team
Best regards,
KM
Klement M's updateReviewer Update
04 Mar 2026, 14:11Thank you for your response.
To clarify: my intention was to first contribute the full annual TFSA limit of R46,000 (bringing my existing TFSA close to the cumulative R500,000 cap) before initiating a transfer from my current provider to 10X.
Unfortunately, the repeated suggestion from your client experience manager—in several emails—to send me transfer-out forms indicates a significant misunderstanding of my situation and investment objectives.
As your records will show, I recently opened a Retirement Annuity with 10X and had planned to gradually move additional existing investments to your platform over the coming months.
For context, your agent emailed me at 13:00 today (4 March), simply stating that “nothing has been gazetted,” and thus—according to her—the limit remains at R36,000, despite the updated 2026 TFSA annual limit of R46,000 already being reflected on your website. Even in her last response, she did not apologise for the way this was handled. Had she simply acknowledged her mistake, I would have gladly removed my review.
This lack of awareness and apparent unwillingness to assist has led me to reconsider; as a result, I am now considering transferring my TFSA from my existing provider to Easy Equities instead.
To clarify: my intention was to first contribute the full annual TFSA limit of R46,000 (bringing my existing TFSA close to the cumulative R500,000 cap) before initiating a transfer from my current provider to 10X.
Unfortunately, the repeated suggestion from your client experience manager—in several emails—to send me transfer-out forms indicates a significant misunderstanding of my situation and investment objectives.
As your records will show, I recently opened a Retirement Annuity with 10X and had planned to gradually move additional existing investments to your platform over the coming months.
For context, your agent emailed me at 13:00 today (4 March), simply stating that “nothing has been gazetted,” and thus—according to her—the limit remains at R36,000, despite the updated 2026 TFSA annual limit of R46,000 already being reflected on your website. Even in her last response, she did not apologise for the way this was handled. Had she simply acknowledged her mistake, I would have gladly removed my review.
This lack of awareness and apparent unwillingness to assist has led me to reconsider; as a result, I am now considering transferring my TFSA from my existing provider to Easy Equities instead.
KM
Klement M's update04 Mar 2026, 14:11
Reviewer Update
Thank you for your response.
To clarify: my intention was to first contribute the full annual TFSA limit of R46,000 (bringing my existing TFSA close to the cumulative R500,000 cap) before initiating a transfer from my current provider to 10X.
Unfortunately, the repeated suggestion from your client experience manager—in several emails—to send me transfer-out forms indicates a significant misunderstanding of my situation and investment objectives.
As your records will show, I recently opened a Retirement Annuity with 10X and had planned to gradually move additional existing investments to your platform over the coming months.
For context, your agent emailed me at 13:00 today (4 March), simply stating that “nothing has been gazetted,” and thus—according to her—the limit remains at R36,000, despite the updated 2026 TFSA annual limit of R46,000 already being reflected on your website. Even in her last response, she did not apologise for the way this was handled. Had she simply acknowledged her mistake, I would have gladly removed my review.
This lack of awareness and apparent unwillingness to assist has led me to reconsider; as a result, I am now considering transferring my TFSA from my existing provider to Easy Equities instead.
To clarify: my intention was to first contribute the full annual TFSA limit of R46,000 (bringing my existing TFSA close to the cumulative R500,000 cap) before initiating a transfer from my current provider to 10X.
Unfortunately, the repeated suggestion from your client experience manager—in several emails—to send me transfer-out forms indicates a significant misunderstanding of my situation and investment objectives.
As your records will show, I recently opened a Retirement Annuity with 10X and had planned to gradually move additional existing investments to your platform over the coming months.
For context, your agent emailed me at 13:00 today (4 March), simply stating that “nothing has been gazetted,” and thus—according to her—the limit remains at R36,000, despite the updated 2026 TFSA annual limit of R46,000 already being reflected on your website. Even in her last response, she did not apologise for the way this was handled. Had she simply acknowledged her mistake, I would have gladly removed my review.
This lack of awareness and apparent unwillingness to assist has led me to reconsider; as a result, I am now considering transferring my TFSA from my existing provider to Easy Equities instead.
10x Investments's replyOfficial
05 Mar 2026, 06:42Hi Klement.
Thank you for your follow-up and for providing additional context regarding your intentions.
Based on your earlier correspondence, it appeared that you were considering moving funds between providers, which is why the transfer documentation was referenced in our response. This was intended to ensure that, should a transfer be required, you would already have the correct process and forms available.
We appreciate your clarification that your intention was first to utilise the full annual TFSA contribution limit before considering any transfer of existing investments. Thank you for outlining this more clearly. With regard to the annual TFSA contribution limit, industry participants rely on confirmation through the formal legislative and gazette process before implementing system changes. Where there is any uncertainty, our teams are required to reference the most formally confirmed position at the time of engagement.
We note your comments regarding the interaction and will ensure the feedback is shared internally so that future communication can provide clearer context around why certain information or documentation may be referenced.
We also appreciate you sharing your broader plans regarding consolidating investments over time, and we hope to still have the opportunity to support you with those goals in the future.
Kind regards,
The 10X Team
Thank you for your follow-up and for providing additional context regarding your intentions.
Based on your earlier correspondence, it appeared that you were considering moving funds between providers, which is why the transfer documentation was referenced in our response. This was intended to ensure that, should a transfer be required, you would already have the correct process and forms available.
We appreciate your clarification that your intention was first to utilise the full annual TFSA contribution limit before considering any transfer of existing investments. Thank you for outlining this more clearly. With regard to the annual TFSA contribution limit, industry participants rely on confirmation through the formal legislative and gazette process before implementing system changes. Where there is any uncertainty, our teams are required to reference the most formally confirmed position at the time of engagement.
We note your comments regarding the interaction and will ensure the feedback is shared internally so that future communication can provide clearer context around why certain information or documentation may be referenced.
We also appreciate you sharing your broader plans regarding consolidating investments over time, and we hope to still have the opportunity to support you with those goals in the future.
Kind regards,
The 10X Team
Best regards,
10x Investments's reply05 Mar 2026, 06:42
Official
Hi Klement.
Thank you for your follow-up and for providing additional context regarding your intentions.
Based on your earlier correspondence, it appeared that you were considering moving funds between providers, which is why the transfer documentation was referenced in our response. This was intended to ensure that, should a transfer be required, you would already have the correct process and forms available.
We appreciate your clarification that your intention was first to utilise the full annual TFSA contribution limit before considering any transfer of existing investments. Thank you for outlining this more clearly. With regard to the annual TFSA contribution limit, industry participants rely on confirmation through the formal legislative and gazette process before implementing system changes. Where there is any uncertainty, our teams are required to reference the most formally confirmed position at the time of engagement.
We note your comments regarding the interaction and will ensure the feedback is shared internally so that future communication can provide clearer context around why certain information or documentation may be referenced.
We also appreciate you sharing your broader plans regarding consolidating investments over time, and we hope to still have the opportunity to support you with those goals in the future.
Kind regards,
The 10X Team
Thank you for your follow-up and for providing additional context regarding your intentions.
Based on your earlier correspondence, it appeared that you were considering moving funds between providers, which is why the transfer documentation was referenced in our response. This was intended to ensure that, should a transfer be required, you would already have the correct process and forms available.
We appreciate your clarification that your intention was first to utilise the full annual TFSA contribution limit before considering any transfer of existing investments. Thank you for outlining this more clearly. With regard to the annual TFSA contribution limit, industry participants rely on confirmation through the formal legislative and gazette process before implementing system changes. Where there is any uncertainty, our teams are required to reference the most formally confirmed position at the time of engagement.
We note your comments regarding the interaction and will ensure the feedback is shared internally so that future communication can provide clearer context around why certain information or documentation may be referenced.
We also appreciate you sharing your broader plans regarding consolidating investments over time, and we hope to still have the opportunity to support you with those goals in the future.
Kind regards,
The 10X Team
Best regards,
KM
Klement M's updateReviewer Update
05 Mar 2026, 07:12Absolutely not the case. Please do not try to smear the fact that your customer service manager sent me documents to transfer a TFSA out. At no point did I tell her that my plan was to transfer to 10x. I was still willing to reconsider this complaint, but you keep digging your hole deeper.
The complaint has never been about the legislative requirement, but rather the service and communication I received around it. You are flip-flopping.
Here is her exact wording:
"Should you wish to move your TFSA to another provider, you have the right to exercise this, and I can provide you with the relevant forms."
"Please confirm if you would like to proceed with the transfer of your TFSA to another provider as per your Hello Peter review and previous correspondence."
Anybody reading this review will be able to determine that you absoluetely did not ask to send me documents to transfer in, but rather outt as explained in my complaint above...
Based on your latest response, my reviews will stay exactly where they are. As long as you keep doubling down, I feel that we have not reached an agreement.
A simple apology would have been a better approach, rather than trying to discredit or invalidate the bad experience I had with your customer service manager.
The complaint has never been about the legislative requirement, but rather the service and communication I received around it. You are flip-flopping.
Here is her exact wording:
"Should you wish to move your TFSA to another provider, you have the right to exercise this, and I can provide you with the relevant forms."
"Please confirm if you would like to proceed with the transfer of your TFSA to another provider as per your Hello Peter review and previous correspondence."
Anybody reading this review will be able to determine that you absoluetely did not ask to send me documents to transfer in, but rather outt as explained in my complaint above...
Based on your latest response, my reviews will stay exactly where they are. As long as you keep doubling down, I feel that we have not reached an agreement.
A simple apology would have been a better approach, rather than trying to discredit or invalidate the bad experience I had with your customer service manager.
KM
Klement M's update05 Mar 2026, 07:12
Reviewer Update
Absolutely not the case. Please do not try to smear the fact that your customer service manager sent me documents to transfer a TFSA out. At no point did I tell her that my plan was to transfer to 10x. I was still willing to reconsider this complaint, but you keep digging your hole deeper.
The complaint has never been about the legislative requirement, but rather the service and communication I received around it. You are flip-flopping.
Here is her exact wording:
"Should you wish to move your TFSA to another provider, you have the right to exercise this, and I can provide you with the relevant forms."
"Please confirm if you would like to proceed with the transfer of your TFSA to another provider as per your Hello Peter review and previous correspondence."
Anybody reading this review will be able to determine that you absoluetely did not ask to send me documents to transfer in, but rather outt as explained in my complaint above...
Based on your latest response, my reviews will stay exactly where they are. As long as you keep doubling down, I feel that we have not reached an agreement.
A simple apology would have been a better approach, rather than trying to discredit or invalidate the bad experience I had with your customer service manager.
The complaint has never been about the legislative requirement, but rather the service and communication I received around it. You are flip-flopping.
Here is her exact wording:
"Should you wish to move your TFSA to another provider, you have the right to exercise this, and I can provide you with the relevant forms."
"Please confirm if you would like to proceed with the transfer of your TFSA to another provider as per your Hello Peter review and previous correspondence."
Anybody reading this review will be able to determine that you absoluetely did not ask to send me documents to transfer in, but rather outt as explained in my complaint above...
Based on your latest response, my reviews will stay exactly where they are. As long as you keep doubling down, I feel that we have not reached an agreement.
A simple apology would have been a better approach, rather than trying to discredit or invalidate the bad experience I had with your customer service manager.
10x Investments's replyOfficial
05 Mar 2026, 08:15Hi Klement,
Thank you for your further response.
We do not intend to debate the interpretation of the correspondence. In your email dated 04 March at 12:57, you indicated that you had seen that Standard Bank was allowing a R46,000 TFSA contribution and stated that you did not wish to argue the point further, adding: “Anyway, will I be moving my TFSA to Easy Equities so I can pay in the full R46 000 today.”
In that context, our team referenced the option of transferring your TFSA to another provider and offered to provide the relevant documentation should you wish to proceed. The intention was simply to ensure you had the appropriate process available should you decide to move your investment.
You also shared a screenshot of a question a search engine model regarding the contribution limit, which formed part of the discussion at the time.
We acknowledge that your complaint relates primarily to your experience of the communication rather than the legislative position itself, and we have taken note of that feedback internally. We are sorry that this interaction has left you feeling frustrated.
As matters currently stand, we believe we have provided the relevant context regarding the interaction and the basis on which the information was shared.
Kind regards,
The 10X Team
Thank you for your further response.
We do not intend to debate the interpretation of the correspondence. In your email dated 04 March at 12:57, you indicated that you had seen that Standard Bank was allowing a R46,000 TFSA contribution and stated that you did not wish to argue the point further, adding: “Anyway, will I be moving my TFSA to Easy Equities so I can pay in the full R46 000 today.”
In that context, our team referenced the option of transferring your TFSA to another provider and offered to provide the relevant documentation should you wish to proceed. The intention was simply to ensure you had the appropriate process available should you decide to move your investment.
You also shared a screenshot of a question a search engine model regarding the contribution limit, which formed part of the discussion at the time.
We acknowledge that your complaint relates primarily to your experience of the communication rather than the legislative position itself, and we have taken note of that feedback internally. We are sorry that this interaction has left you feeling frustrated.
As matters currently stand, we believe we have provided the relevant context regarding the interaction and the basis on which the information was shared.
Kind regards,
The 10X Team
Best regards,
10x Investments's reply05 Mar 2026, 08:15
Official
Hi Klement,
Thank you for your further response.
We do not intend to debate the interpretation of the correspondence. In your email dated 04 March at 12:57, you indicated that you had seen that Standard Bank was allowing a R46,000 TFSA contribution and stated that you did not wish to argue the point further, adding: “Anyway, will I be moving my TFSA to Easy Equities so I can pay in the full R46 000 today.”
In that context, our team referenced the option of transferring your TFSA to another provider and offered to provide the relevant documentation should you wish to proceed. The intention was simply to ensure you had the appropriate process available should you decide to move your investment.
You also shared a screenshot of a question a search engine model regarding the contribution limit, which formed part of the discussion at the time.
We acknowledge that your complaint relates primarily to your experience of the communication rather than the legislative position itself, and we have taken note of that feedback internally. We are sorry that this interaction has left you feeling frustrated.
As matters currently stand, we believe we have provided the relevant context regarding the interaction and the basis on which the information was shared.
Kind regards,
The 10X Team
Thank you for your further response.
We do not intend to debate the interpretation of the correspondence. In your email dated 04 March at 12:57, you indicated that you had seen that Standard Bank was allowing a R46,000 TFSA contribution and stated that you did not wish to argue the point further, adding: “Anyway, will I be moving my TFSA to Easy Equities so I can pay in the full R46 000 today.”
In that context, our team referenced the option of transferring your TFSA to another provider and offered to provide the relevant documentation should you wish to proceed. The intention was simply to ensure you had the appropriate process available should you decide to move your investment.
You also shared a screenshot of a question a search engine model regarding the contribution limit, which formed part of the discussion at the time.
We acknowledge that your complaint relates primarily to your experience of the communication rather than the legislative position itself, and we have taken note of that feedback internally. We are sorry that this interaction has left you feeling frustrated.
As matters currently stand, we believe we have provided the relevant context regarding the interaction and the basis on which the information was shared.
Kind regards,
The 10X Team
Best regards,
KM
Klement M's updateReviewer Update
05 Mar 2026, 09:18You’re still missing the point…
I asked her whether I needed to move my TFSA to a different provider because I couldn’t make the full payment on ypur site, as new amounts are already available with other trusted providers.
Instead of simply confirming that the updated amount is now reflected on your website, she responded by asking whether I wanted the documents to transfer my TFSA. At the time of her response, the new amount already reflected on 10x.
In other words, rather than helping clarify the situation or resolve my concern, she chose to escalate the matter by offering to send transfer documents so I could move my TFSA.
At this point, your opportunity to address this complaint and turn it into a compliment has now passed…
There is no need for any further communication.
Thanks
I asked her whether I needed to move my TFSA to a different provider because I couldn’t make the full payment on ypur site, as new amounts are already available with other trusted providers.
Instead of simply confirming that the updated amount is now reflected on your website, she responded by asking whether I wanted the documents to transfer my TFSA. At the time of her response, the new amount already reflected on 10x.
In other words, rather than helping clarify the situation or resolve my concern, she chose to escalate the matter by offering to send transfer documents so I could move my TFSA.
At this point, your opportunity to address this complaint and turn it into a compliment has now passed…
There is no need for any further communication.
Thanks
KM
Klement M's update05 Mar 2026, 09:18
Reviewer Update
You’re still missing the point…
I asked her whether I needed to move my TFSA to a different provider because I couldn’t make the full payment on ypur site, as new amounts are already available with other trusted providers.
Instead of simply confirming that the updated amount is now reflected on your website, she responded by asking whether I wanted the documents to transfer my TFSA. At the time of her response, the new amount already reflected on 10x.
In other words, rather than helping clarify the situation or resolve my concern, she chose to escalate the matter by offering to send transfer documents so I could move my TFSA.
At this point, your opportunity to address this complaint and turn it into a compliment has now passed…
There is no need for any further communication.
Thanks
I asked her whether I needed to move my TFSA to a different provider because I couldn’t make the full payment on ypur site, as new amounts are already available with other trusted providers.
Instead of simply confirming that the updated amount is now reflected on your website, she responded by asking whether I wanted the documents to transfer my TFSA. At the time of her response, the new amount already reflected on 10x.
In other words, rather than helping clarify the situation or resolve my concern, she chose to escalate the matter by offering to send transfer documents so I could move my TFSA.
At this point, your opportunity to address this complaint and turn it into a compliment has now passed…
There is no need for any further communication.
Thanks
10x Investments's replyOfficial
05 Mar 2026, 09:22Hi Klement,
Thank you for your feedback and for clarifying your perspective.
We understand the point you are making regarding the interaction and the sequence of communication. We note your comment that no further communication is required and will respect that.
We are sorry that the interaction left you feeling dissatisfied and appreciate you taking the time to share your experience. Kind regards,
The 10X Team
Thank you for your feedback and for clarifying your perspective.
We understand the point you are making regarding the interaction and the sequence of communication. We note your comment that no further communication is required and will respect that.
We are sorry that the interaction left you feeling dissatisfied and appreciate you taking the time to share your experience. Kind regards,
The 10X Team
Best regards,
10x Investments's reply05 Mar 2026, 09:22
Official
Hi Klement,
Thank you for your feedback and for clarifying your perspective.
We understand the point you are making regarding the interaction and the sequence of communication. We note your comment that no further communication is required and will respect that.
We are sorry that the interaction left you feeling dissatisfied and appreciate you taking the time to share your experience. Kind regards,
The 10X Team
Thank you for your feedback and for clarifying your perspective.
We understand the point you are making regarding the interaction and the sequence of communication. We note your comment that no further communication is required and will respect that.
We are sorry that the interaction left you feeling dissatisfied and appreciate you taking the time to share your experience. Kind regards,
The 10X Team
Best regards,