1 reviews | Active since Member
10x Investment Support is Dissapointing.
A few days ago (early March 2026), I flagged on the 10x platform support channel that the Tax-Free Savings Account (TFSA) annual contribution limit still showed as R36,000 instead of the updated R46,000, effective from 1 March 2026 (start of the 2026/2027 tax year).
This increase was clearly announced in the 2026 National Budget Speech (25 February 2026) by Finance Minister Enoch Go****wana and is confirmed on the official SARS website (sars.gov.za), along with sources like EasyEquities, BusinessTech, and others. Platforms such as EasyEquities & even Standarbank updated immediately to allow the full R46,000 contribution.
I received this email response from Client Experience Manager Lindsey Bagus:
“While there has been discussion regarding a potential increase to the Tax-Free Savings Account (TFSA) annual contribution limit, please note that no increase has yet been formally gazetted or enacted into law. The annual TFSA contribution limit therefore remains R36,000 per tax year at this stage.”
I rep**** politely, explaining: • The official SARS website confirms it's effective NOW (from 1 March 2026). • It's not "potential" — the change is active for the new tax year. • Competitors like EasyEquities already reflect R46,000 and allow full contributions.
Her follow-up:
“Thank you for the email/ I understand the information is on various platforms but it has not been gazetted.”
I even shared the SRAS link with her. Despite clear evidence, she doubled down on incorrect information. When I pushed back (noting all reliable sources confirm the limit and that I was considering moving my TFSA to access the full amount), she simply rep**** she'd "gladly send the forms" if I wanted to transfer — no apology, no correction, and no mention that the 10x site had in fact been updated shortly after our exchange (which I discovered myself after her last email). The platform now correctly shows R46,000 and allows the full contribution, just like everyone else. Her last email was sent to me still pushing back, even though the site has already been updated.
If this is how they handle straightforward updates, and legit customer queries, it's no wonder 10x has such consistently poor reviews for service, delays, and responsiveness.
This experience has completely eroded my trust — I'm now actively looking at alternatives for my TFSA and newly opened RA investment.
Avoid if you value accurate, timely, and client-focused support.
Best regards,
Best regards,
Best regards,
Best regards,
Best regards,
Best regards,
Best regards,
Best regards,
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