1st. Insurance Brokers claims what they are not

On their website 1st Insurance Brokers claims to have top service and highly qualified staff. Nothing like that, month three now. Hans was took over a month to sent an offer, then said he was going to cancel the current insurance on our behalf, nothing happened. Chasing him via email did not get answers, a couple of calls and yet nothing was done. Now month three, thank you, no 1st Insurance taking their clients last.