Disgusting Service after poor service :Headboard Purchase

On the 6/11/2025 i purchase 5ceiling board at 1up hardware online, payment transection went well from my side, on their system the delivery said will take 72hours. On Friday 7/11/2025 received a call from the guy who'd working for 1up his name ADIE from 1up strand said to me i must come and get it but myself the hard boards or go to Epping fetch there the board i asked why said i did not pay delivery i asked how coz on your online system you did not ask delivery fees i even put my delivery address, i need fetch it by myself after that day i said i want my money back if they can't deliver, yest on the 10/11/2025 morning received voice note via what's app said he refunded me my money till now nothing received from my account first i would like to say your service is very very Disgusting and that ADIE he's very very rude i did not expect that service i'm really disappointed.