1Up Hardware Strand
Ranking
#3
in Construction & Hardware
NPS Score
0
Recommended: Unlikely
Jun '25 - May '26
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
On the 6/11/2025 i purchase 5ceiling board at 1up hardware online, payment transection went well from my side, on their system the delivery said will take 72hours. On Friday 7/11/2025 received a call from the guy who'd working for 1up his name ADIE from 1up strand said to me i must come and get it but myself the hard boards or go to Epping fetch there the board i asked why said i did not pay delivery i asked how coz on your online system you did not ask delivery fees i even put my delivery address, i need fetch it by myself after that day i said i want my money back if they can't deliver, yest on the 10/11/2025 morning received voice note via what's app said he refunded me my money till now nothing received from my account first i would like to say your service is very very Disgusting and that ADIE he's very very rude i did not expect that service i'm really disappointed.
1 reviews | Active since Jan 2020
On the 6/11/2025 i purchase 5ceiling board at 1up hardware online, payment transection went well from my side, on their system the delivery said will take 72hours. On Friday 7/11/2025 received a call from the guy who'd working for 1up his name ADIE from 1up strand said to me i must come and get it but myself the hard boards or go to Epping fetch there the board i asked why said i did not pay delivery i asked how coz on your online system you did not ask delivery fees i even put my delivery address, i need fetch it by myself after that day i said i want my money back if they can't deliver, yest on the 10/11/2025 morning received voice note via what's app said he refunded me my money till now nothing received from my account first i would like to say your service is very very Disgusting and that ADIE he's very very rude i did not expect that service i'm really disappointed.
1 reviews | Active since Jan 2020
Ordered a new basin on special 3 months ago, it was delivered shortly after. 2 days later I hear a funny noise like an insect crawling in the drain but could not find anything, next day I see many hairline cracks developing and eventually splintering and making the right side completely useless due to water leakage in the bowl. Called and advised Mohamed but no action from their side to reply incl now. Called about 14 times s9 far,emailed. Was promised a replacement delivery in progress last week but never arrived. Called again but only receive empty updates. Do not buy anything here the after sales service does not exist!
1 reviews | Active since Jan 2020
Ordered a new basin on special 3 months ago, it was delivered shortly after. 2 days later I hear a funny noise like an insect crawling in the drain but could not find anything, next day I see many hairline cracks developing and eventually splintering and making the right side completely useless due to water leakage in the bowl. Called and advised Mohamed but no action from their side to reply incl now. Called about 14 times s9 far,emailed. Was promised a replacement delivery in progress last week but never arrived. Called again but only receive empty updates. Do not buy anything here the after sales service does not exist!
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