21st Century Life
1.6|104 reviews
DT
Dikeledi T
1 reviews | Active since Member
23 Nov 2025, 09:29
No Feedback or Full Payment from 21st Century Life
A valid claim was lodged on 2 November 2025, and the burial took place on 8 November 2025. Despite submitting everything required, 21st Century Life did not pay a single cent before the burial.
After multiple complaints and follow-ups, they only paid half of the amount on 14 November 2025. As of 23 November 2025, there has been no feedback, no payment of the outstanding balance, and no acknowledgement of my formal complaint.
I have been paying this policy since 2011, and yet when support was needed, the company failed completely. They continue to deduct premiums every month without fail, but when it comes to honouring a claim, they disappear.
People must be warned — do not join 21st Century Life. Their service is unreliable, unresponsive, and not there when you need them most.
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Replies (53)21st Century Life's replyOfficial
13 Mar 2026, 07:16 Dear Valued Client, Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you experienced during what is already a very difficult time for you and your family. At 21st Century Life, we understand that claims are often submitted during moments of grief, and we strive to handle every case with urgency, care, and respect. Our Claims Department has confirmed that the matter has now been attended to and the client has been assisted. The delay experienced was due to outstanding required documents that were needed in order to finalise the claim in line with policy and underwriting requirements. Your feedback is important to us, and we take concerns regarding service delivery seriously as they help us improve our processes and communication. Should you require any further assistance or wish to discuss the matter further, please feel free to contact our Head Office directly so we may assist you promptly. Kind regards,
21st Century Life Funeral Services
21st Century Life Funeral Services
Best regards,
21st Century Life's reply13 Mar 2026, 07:16
Official
Dear Valued Client, Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you experienced during what is already a very difficult time for you and your family. At 21st Century Life, we understand that claims are often submitted during moments of grief, and we strive to handle every case with urgency, care, and respect. Our Claims Department has confirmed that the matter has now been attended to and the client has been assisted. The delay experienced was due to outstanding required documents that were needed in order to finalise the claim in line with policy and underwriting requirements. Your feedback is important to us, and we take concerns regarding service delivery seriously as they help us improve our processes and communication. Should you require any further assistance or wish to discuss the matter further, please feel free to contact our Head Office directly so we may assist you promptly. Kind regards,
21st Century Life Funeral Services
21st Century Life Funeral Services
Best regards,