DT
Dikeledi T
Active since Sep 2015
12
Reviews
0
Industries
Reviews
12 reviews5 months ago
No Feedback or Full Payment from 21st Century Life
A valid claim was lodged on 2 November 2025, and the burial took place on 8 November 2025. Despite submitting everything required, 21st Century Life did not pay a single cent before the burial. After multiple complaints and follow-ups, they only paid half of the amount on 14 November 2025. As of 23 November 2025, there has been no feedback, no payment of the outstanding balance, and no acknowledgement of my formal complaint. I have been paying this policy since 2011, and yet when support was needed, the company failed completely. They continue to deduct premiums every month without fail, but when it comes to honouring a claim, they disappear. People must be warned — do not join 21st Century Life. Their service is unreliable, unresponsive, and not there when you need them most.
53 replies
5 months ago
Valid Claim Lodged, No Response, and Half Payment After the Funeral
A valid claim was lodged on time, yet after submitting the complaint, we still received no response. During the week of the burial, 21st Century Life did not give my mother a single cent — not even an explanation — despite her paying premiums faithfully since 2011. She was later paid only half of the cover amount for her sister, and this was 10 days after the funeral. No family should ever go through what we went through. It’s better to find a life insurer that actually supports clients in their time of need. 21st Century Life is not one of them.
53 replies
5 months ago
Do Not Take Out a Policy with 21st Century Life – My Mother’s Claim Was Ignored
I am Dikeledi Tsela, writing on behalf of my mother, Ms. Dina Mmaphuthi Ramadimetja Tsela, a loyal 21st Century Life client since 2011. She took out a funeral policy for herself and our extended family and has never missed a single premium payment. On Sunday, 2 November 2025, my mother’s sister sadly passed away in Limpopo. The next day, 3 November, my mother went to the Pretoria Central branch, where Ms. Zanele helped her lodge the funeral claim. On 4 November, she emailed all supporting documents as requested, and Ms. Christine from the claims department was assigned to assist. Despite several follow-ups, no progress was made. By Friday, 7 November, one day before the burial, the claim amount of R10,000 had still not been paid. I then intervened to follow up on her behalf. During a conference call with Christine and a Centurion payment department consultant, both my mother’s and my late aunt’s ID numbers were checked, but the consultant claimed no policy existed under either ID. Christine tried to escalate the issue but got no response. Around 14:00, she told me my mother should make alternative arrangements because she couldn’t get any progress. I later called Zanele, who was extremely rude, dismissive, and hung up while we were mourning. As a result, my aunt was buried on 8 November 2025 without any financial support from 21st Century Life , despite years of faithful premium payments. To this day, no one from 21st Century Life has contacted my mother, and she has received no payment, no explanation, and no apology. This company has shown a complete lack of empathy and professionalism. Please think twice before taking out any policy with 21st Century Life. They will take your money for years and disappear when you need them most. Reported by: Dikeledi Tsela (Daughter) On behalf of Ms. Dina Mmaphuthi Ramadimetja Tsela
53 replies
18 months ago
BMW Zambezi mechanic is a charlatan.
BMW Zambezi mechanic is a charlatan, service your car with them at your own risk. I know them of very poor customer service and “good “ at providing low-quality repair while charging executive prices. First week of May 2024 my car just shut down, I towed it to BMW Zambezi and my car was supposedly “DIAGNOSED”. As a result alternator and other related components were repaired. I fetched my car on 8 August 2024 because the mechanic claimed it was diagnosed, problem was identified, fixed and test drive. On 12 August 2024, few days after I fetched my car I encountered further issues, and the cooling system had to be replaced ( after the mechanic claimed the car was diagnosed). In total I payed R66000.00 for both repairs. On 8 October 2024, the car unexpectedly switched off while showing a sign for the automatic start/stop function, followed by a “drive train” warning. This is happening exactly after 8 weeks of measure repairs where the mechanic claimed everything was checked and fixed. The car drivers to and from the orchards to wonderboom 5 days a week, that is 62 KM per day and never drove long distances. Now I sent an email to Fatima and she did not even bother to respond to the email. When I called she claimed she did not remember me. There is no way she can’t remember me because I have 11 year of service at BMW service. By the way every time I interact with any of the service advisors I experience a very high level of unprofessional service, lately I even asked that the the service advisor, Robert stop providing service to me because he knows nothing about cars but he is an advisor. I’m even thinking of changing car brand because wow, BMW Zambezi was the closest workshop for me but the level of incompetence, low-quality car service, lack of customer service and high price charged bud zero delivery is too much. Hellopeter is my only hope to expose BMW Zambezi because I took them to the ombudsmen years back after their mechanic negligently drove my car with jumpers on it and broke my bonnet. The ombudsman and the Appeal cited with them alleging that it was okay to break my bonnet and not replace it. At that time my car was not too old and had bought it brand new.
0 replies
23 months ago
***** and theft at Sunshine Loans
Never take up a loan with Sunshine Loans, those people are ****s. I took a loan with then last year or so and paid it all the next month. Suddenly they took money in my bank account today, 27 May 2024, R1552.22. I send them bank statement from last year December till today and now I'm told they are escalating. I never even app**** for another loan with them so where did they take the mandate to debit my money, my account with them is closed but I'm told someone in their organization activated my account, how possible. This is pure theft and forgery.
0 replies
31 months ago
UberEats is *****, dishonest and *******
Today around 13:45 I ordered Burger King using UberEats, my order was successful placed and I paid R94,04 and I was allocated order number #A5CB9. Estimated time for delivery was 15:00. 30 minutes before the estimated time for delivery I see communicate that the delivery Musoke has arrived. Within a minute I was outside and there was no delivery. Whilst waiting I see the delivery man, Musoke asking about a different address and I gave him the address that is already on the system. The address that I used is the only address that I have always been using when making use of UberEats and no one has ever get lost. After few minutes I see status that my order was delivered to unknown address. I went to the entrance and asked if there is any order delivered and there was nothing. I tried to contact the driver and the phone was off. I sent my query through their app and I was not assisted. I also send my complaint on Facebook and they could not assist me. Their communication is poor and app not helpful. I cannot get their email address or get through them on telephone. How can you leave an order anywhere, especially after noticing that the GPS has taken you to the wrong location. UberEats had intended to rob me of my money. This are ****mers and they should be stopped. NEVER USE UBER EATS guys, they are *******. I’m wondering how many people were ****** of their money.
0 replies
38 months ago
Old Mutual- Group Scheme refusing with my hard earned money after I was given bad service and advice.
I just want to thank Hellopeter for your intervention, I have received some of my premiums back. However Old Mutual is still refusing with the rest of my money simply because they say I was covered and ignoring the reasons I cancelled my funeral covers is because of poor customer service. If not for your intervention I would not have received a single penny. I have now lodged my matter with the ombudsman yesterday (Reference Id-***0KWQ6)and I believe they will help me get all my money back. Old Mutual has even advised me that the ombudsman will not help me the way they are rude. No one should take funeral policy with Old Mutual, their consultant are extremely unfriendly and not knowledgeable. The only thing left is the name “Old Mutual “ that WAS trusted nationwide. Old Mutual does not subscribe to any of their values: they do not champion their customers, not acting with integrity, not respecting communities they are serving, cannot be trusted and not accountable for their employees bad service they give to their clients. They have treated me with less respect and I have left them. Thank god I have notice they’re bad service earlier.
0 replies
38 months ago
Bad service and request for all premium refund.
Incompetent service provider and poor customer service from Old Mutual- Group scheme. I took out funeral policy for my immediate family from 1st of November 2023 and I paid: mother(R383), myself and 2 kids(R366)and brother(brother (R81+R91). All debit orders went through successfully. 1st of December all debit orders went through successful. 29 December 2022, a date I did not authorised R366 and R383 went through successfully except R81 and R91. On the 1st of February 2023 all debit orders went through successfully. Thereafter on 1st of Feb 2023 I arranged for deduction of R81 and R91, I also called them again on the 3rd to ensure that they don’t take double debit orders for the said missed payment and some coloured woman financial consultant confirmed that all is well. Surprisingly on the 6 Feb 2023 I was debited with R162 instead of R81 and another R182 instead of R91. I then called them immediately for a refund after checking on the system and they allocated reference: CET23029714 and inform me I will get my refund within 5 working days which I did not receive anything. I made follow ups on the 13th of February 2023 and it was difficult to find any assistance, the consultant were even extremely rude to an extend were I felt unsecured. After signing up with them I was called regularly so that the first debit order can go through and now they don’t care about me and my family. I requested cancellation information and I got it immediately with no difficulties and It took them few hours to cancel my policy. But up to date I still don’t have my refund. I would still be with Old Mutual to date if not for bad customer service received from them and now I want all my premium paid to the amount of R3856 because all this bad treatment are deliberate so that I can cancel and loose out. I will not advise anyone to take up any funeral insurance benefits with Old Mutual- Group scheme, those people are very bad.
884 replies
43 months ago
Hellopeter my hero.
Hellopeter assisted me so much. first thing in the morning my complain was received by the respondent and I was assisted with transport to work. My car is now fine and thank you for your intervention.
0 replies
43 months ago
Bad service at BMW Zambesi
I took my car to be checked at BMW zambezi 03 September 2022. I struggle with the appointment after I explained drive train sign on my 116i since last week until I was give an appointment on the 3rd. My car was drivable and I did not experience any clutch problems. The only problem was the drive train sign and the whole of last week I was driving my car gently. Upon arrival on the 3rd, I was assisted by Robert and he told me that they will check my car and let me know the problem and cost. He came back to me around 13:00 with a quote of 4100.00 and that the clutch plate is faulty. He was not convinced himself that the car will be fine on time and that the problem was clutch. . I could hear his tone of voice and I suspect my car will not be ready earlier and more quote is coming. I requested the amount of 41000 to be negotiated and Robert was happy to do that and promised to get back to me. Around 15:00 he still did not get back to me until I called around 15:30 frustrated about transport. Surprisingly, Robert was test driving another car when I called him and did not make prior arrangements for transport. I had to pick up my 3 years old at creche after work. The driver was then sent to pick me up after I had pleaded with him and he arrived after 16:00. Upon my arrival at BMW Zambesi I was given a quote of 35000. I paid 30000 and while I was explaining my transport issues Robert was leaving me behind and did not care. This is not the first time I receive bad service and Zambesi remain my only option to serve my car since I stay close by. Without my car it means my daughter will not attend creche until I get my car and I will have to travel from Montana to Groenkloof (my work place) in the morning, I also have a family wedding over the weekend and have to pick up my attire and my daughters wedding gown. My son also has matric dance and I still have to pick up his suit. I have other logistics I.e hair for everyone. I have no cash on me so it means I have to start by walking to the ATM which is a bit far from where I stay. There is no bread in my house so I’m in a worse situation right now. BMW Zambesi don’t practice what they preach on their papers, there is no classic experience and they do not go extra mile for their client. All they care about is money. I will certainly not recommend anyone to use their services. The service is very bad at BMW Zambesi, especially for a single black parent like myself.
0 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
1 (8.333333333333334%)
2 Star
0 (0%)
1 Star
10 (83.33333333333333%)