Terrible service

Title: Absolutely shocking service – avoid this company at all costs I am extremely angry and disappointed with the appalling service I have received from this company. They are very quick to take monthly premiums but painfully slow and unwilling when it comes to settling claims. My claim was submitted at the Mafikeng branch, which already operates poorly and opens late. Since submitting the claim, I have made countless phone calls and visits, only to be given empty promises like “Head office will call you back.” Nobody ever does. When contacting head office, the response is just as useless. They blame the underwriter, and the underwriter never responds. No one takes responsibility. It is a complete mess and shows total lack of professionalism and respect for grieving families. This is NOT the first time this has happened. The same thing occurred last year when my sister-in-law passed away. We were forced to drive all the way to the Midrand office and cause a scene before the claim was finally paid. Only then did they take us seriously. This company has no compassion, no urgency, and no proper communication. Families are left stressed and financially stranded during one of the most painful times of their lives. I honestly feel ****med. If this is how claims are handled, what is the point of paying premiums every month? I strongly warn the public: think twice before trusting this company with your funeral policy. When you need them most, they disappear.