PB
PAUL B
Active since Jun 2013
3
Reviews
0
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Reviews
3 reviews3 months ago
Terrible service
Title: Absolutely shocking service – avoid this company at all costs I am extremely angry and disappointed with the appalling service I have received from this company. They are very quick to take monthly premiums but painfully slow and unwilling when it comes to settling claims. My claim was submitted at the Mafikeng branch, which already operates poorly and opens late. Since submitting the claim, I have made countless phone calls and visits, only to be given empty promises like “Head office will call you back.” Nobody ever does. When contacting head office, the response is just as useless. They blame the underwriter, and the underwriter never responds. No one takes responsibility. It is a complete mess and shows total lack of professionalism and respect for grieving families. This is NOT the first time this has happened. The same thing occurred last year when my sister-in-law passed away. We were forced to drive all the way to the Midrand office and cause a scene before the claim was finally paid. Only then did they take us seriously. This company has no compassion, no urgency, and no proper communication. Families are left stressed and financially stranded during one of the most painful times of their lives. I honestly feel ****med. If this is how claims are handled, what is the point of paying premiums every month? I strongly warn the public: think twice before trusting this company with your funeral policy. When you need them most, they disappear.
53 replies
55 months ago
Appalling service from B3 Insurance.
Almost a month ago, I submitted a claim at B3 insurance offices in Mafikeng . It was a funeral policy claim . I have not been paid to date. They are not saying anything to me. When I call they just hang up the phone I have tried everything but I am not getting any help. This is what B3 usually does, they don't pay claims on time. What surprises me this time is the time they have taken this long. Almost 4 weeks. What I really want is to be paid immediately. My name is Paul . The name of the deceased is Ms S.M Masike, she is my mother-in-law.
0 replies
123 months ago
I was billed for servive I never requested
My car radio ( BMW X6) was damaged last year so I took it to Dada motors in mafikenf for repairs, I was told that it needed to be replaced. It was then replaced and it was working well. 8 months later it broke down again so i naturally took it back to them to check if the waranty was still active. I was told to leave the car at the workshop. Two days later I was hit with a R 2000 invoice . When I asked what was it for, I was told I wastold that it was for the work done on the car. My problem is that Idid not ask them to do anything to the car, I just wanted to find out if the warranty was still active. Now my car is locked up in their workshop and Ihave no car to drive to work. This is day light robbery. Idid not ask them to do anything to the car. WHY SHOULD I PAY FOR SOMETHING IDID NOT AGREE TO?
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
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2 Star
1 (33.333333333333336%)
1 Star
2 (66.66666666666667%)