From 5 stars to 1 star, just like that.

Did you know that when you go to the support page on the 22seven website, it says: "Really good support from real, live people."

This is not true because the support is not good, and I have even had AI support be more helpful, making me wonder why people are made out to be a good thing, when they are not helping.

2 issues. #1. accounts do not sync, chasing this for 5-6 months. #2. Support strings you along, says they will reply but they do not reply. If you don't chase them, you can have your issue lie dormant forever. This is different to say, web hosting companies, where a ticket is issued, and constantly monitored. Here, support just takes your issue with the illusion of "support", and it just lays dormant.

If you follow up, you are told to wait. Is waiting 6 months normal?

Just btw, I gave them a free pass when support told me to move my business data to their business website, and then they shut it down completely, this is minus stars if I am honest.