2
22seven
Claimed Business
2
Performance(last 12 months):
TrustIndex
0
Ranking
#69
in Financial Services
NPS Score
0
Recommended: Unlikely
Review Distribution
2|2 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(50%)
2(0%)
1(50%)
5(0%)
4(0%)
3(50%)
2(0%)
1(50%)
Frequently Asked Questions About 22seven
22seven has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked 22seven across 53 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRL
Roland L
1 reviews | Active since Jan 2020
6 Mar 2026, 13:22
Power user with multiple accounts — core features quietly removed without notice
I've been using Vault22 for a while now and genuinely invested in the platform. With 12 connected accounts and a Financial Fitness Score of 800/1000, I'm not a casual user — I rely on this tool to manage my financial life seriously. That's exactly why the recent changes have been so frustrating. Several features I depended on have simply disappeared, with no communication, no announcement, and no warning: Transaction descriptions — I used to be able to add custom notes to transactions to track context and spending decisions. Gone. Account nicknames — I had all my accounts labelled in a way that made sense to me. That customisation has been removed. Manual account sorting — Being able to organise my accounts my way was essential. Now it auto-sorts, and I've lost control of my own dashboard layout. Custom categorisation — The flexibility to organise my financial data the way I think about it has been significantly reduced. What makes this worse isn't just the lost functionality — it's the silence around it. The platform evolves, features disappear, and users aren't kept in the loop. When I raised these issues, I received generic, boilerplate responses that didn't address my specific complaints. It felt like my feedback went into a void. A newer version of a product should have more capability, not less. Functionality regression is a real problem, and for engaged users it's genuinely painful. I still believe in what Vault22 is trying to do, which is why I'm taking the time to write this. But I need the team to hear this: users who actually engage with the platform depend on these features. Please restore them — and please communicate with your users when things change.
Helpful (0)
|Replies (0)RL
Roland L
1 reviews | Active since Jan 2020
6 Mar 2026, 13:22
Power user with multiple accounts — core features quietly removed without notice
I've been using Vault22 for a while now and genuinely invested in the platform. With 12 connected accounts and a Financial Fitness Score of 800/1000, I'm not a casual user — I rely on this tool to manage my financial life seriously. That's exactly why the recent changes have been so frustrating. Several features I depended on have simply disappeared, with no communication, no announcement, and no warning: Transaction descriptions — I used to be able to add custom notes to transactions to track context and spending decisions. Gone. Account nicknames — I had all my accounts labelled in a way that made sense to me. That customisation has been removed. Manual account sorting — Being able to organise my accounts my way was essential. Now it auto-sorts, and I've lost control of my own dashboard layout. Custom categorisation — The flexibility to organise my financial data the way I think about it has been significantly reduced. What makes this worse isn't just the lost functionality — it's the silence around it. The platform evolves, features disappear, and users aren't kept in the loop. When I raised these issues, I received generic, boilerplate responses that didn't address my specific complaints. It felt like my feedback went into a void. A newer version of a product should have more capability, not less. Functionality regression is a real problem, and for engaged users it's genuinely painful. I still believe in what Vault22 is trying to do, which is why I'm taking the time to write this. But I need the team to hear this: users who actually engage with the platform depend on these features. Please restore them — and please communicate with your users when things change.
0
Replies (0)JB
Jithan B
1 reviews | Active since Jan 2020
4 Dec 2025, 12:03
22Seven / Vault22 Platform bugs
My experience with 22seven as a platform to consolidate all my transactions on a single platform for budgetting purposes was good until one year back. For the last year the platform has become unstable and they changed their name to Vault22. I have found that my transactions were constantly being duplicated. Also when I reviewed by transactions and converted them to the "seen" status, hours later it will revert to 'Unseen." Certain transactions, I corrected their category allocation, only to find out later that the categories reverted to the old incorrect categories. I have contacted the help desk many times over the last year and more than 4 times the last 3 months with the same issues. I was told during each of my interactions that a fix was sorting out the bugs. Yet the errors still persist.
Helpful (0)
|Replies (0)JB
Jithan B
1 reviews | Active since Jan 2020
4 Dec 2025, 12:03
22Seven / Vault22 Platform bugs
My experience with 22seven as a platform to consolidate all my transactions on a single platform for budgetting purposes was good until one year back. For the last year the platform has become unstable and they changed their name to Vault22. I have found that my transactions were constantly being duplicated. Also when I reviewed by transactions and converted them to the "seen" status, hours later it will revert to 'Unseen." Certain transactions, I corrected their category allocation, only to find out later that the categories reverted to the old incorrect categories. I have contacted the help desk many times over the last year and more than 4 times the last 3 months with the same issues. I was told during each of my interactions that a fix was sorting out the bugs. Yet the errors still persist.
0
Replies (0)AO
Angelique O
1 reviews | Active since Jan 2020
24 Jan 2025, 14:48
22seven : More Sleep Than Service?
*Sends a email asking for a 4th follow up at 16:41* Gets reply "Hi,You are receiving this automated response from me, the Auto Responder, because the humans I work with apparently need to sleep. They have said that they function optimally between 8am and 8pm.I am assigning things to them while they are recharging their batteries so they can help you out as soon as they awake. Regards The Auto Responder Looks like all they do is sleep because they are definitely not working and ANSWERING EMAILS. The Svens are at hand any day between 8am and 8pm. << its 5pm, why the sleeping auto reply. Wake the F%$ up.
Helpful (0)
|Replies (0)AO
Angelique O
1 reviews | Active since Jan 2020
24 Jan 2025, 14:48
22seven : More Sleep Than Service?
*Sends a email asking for a 4th follow up at 16:41* Gets reply "Hi,You are receiving this automated response from me, the Auto Responder, because the humans I work with apparently need to sleep. They have said that they function optimally between 8am and 8pm.I am assigning things to them while they are recharging their batteries so they can help you out as soon as they awake. Regards The Auto Responder Looks like all they do is sleep because they are definitely not working and ANSWERING EMAILS. The Svens are at hand any day between 8am and 8pm. << its 5pm, why the sleeping auto reply. Wake the F%$ up.
0
Replies (0)LR
Linton R
1 reviews | Active since Jan 2020
15 Jan 2025, 07:33
Lost Credit Card Transactions and Poor service
Ever since they changed their name to Vault22 the service has deteriorated. They say they have live support from 8am but at 9:20am on a working day I am still getting an automated response saying they still need to sleep! App which was once very useful to me is now of no value at all as it discards my (ABSA) credit card transactions after 2 weeks so consequently I have no credit card expenditure history between end of October 24 and start of January 25. Very disappointing as App was once very good.
Helpful (0)
|Replies (0)LR
Linton R
1 reviews | Active since Jan 2020
15 Jan 2025, 07:33
Lost Credit Card Transactions and Poor service
Ever since they changed their name to Vault22 the service has deteriorated. They say they have live support from 8am but at 9:20am on a working day I am still getting an automated response saying they still need to sleep! App which was once very useful to me is now of no value at all as it discards my (ABSA) credit card transactions after 2 weeks so consequently I have no credit card expenditure history between end of October 24 and start of January 25. Very disappointing as App was once very good.
0
Replies (0)WW
Wihan W
1 reviews | Active since Jan 2020
18 Dec 2024, 06:05
Security concern
I recently realized my account is locked. It could be that I was hacked, but more likely I entered the wrong password to many times. I am trying to reset my password but it is an absolute nightmare. Their support team is not getting back to me. They say that they are sending a link but I am not receiving one. Really worrying when your bank details could be hacked.
Helpful (0)
|Replies (0)WW
Wihan W
1 reviews | Active since Jan 2020
18 Dec 2024, 06:05
Security concern
I recently realized my account is locked. It could be that I was hacked, but more likely I entered the wrong password to many times. I am trying to reset my password but it is an absolute nightmare. Their support team is not getting back to me. They say that they are sending a link but I am not receiving one. Really worrying when your bank details could be hacked.
0
Replies (0)DC
Derek C
1 reviews | Active since Jan 2020
8 Oct 2024, 10:31
Enroll for services without my consent
Just got an email from Old Mutual that they updated the terms for 22seven, and that I am assumed to have agreed if I did not terminate the service after 1 March 2024. 7 Months ago. Also I never signed up for this, and turns out the only way to opt out is through the app, which I will then have to install just to do that.
Helpful (0)
|Replies (0)DC
Derek C
1 reviews | Active since Jan 2020
8 Oct 2024, 10:31
Enroll for services without my consent
Just got an email from Old Mutual that they updated the terms for 22seven, and that I am assumed to have agreed if I did not terminate the service after 1 March 2024. 7 Months ago. Also I never signed up for this, and turns out the only way to opt out is through the app, which I will then have to install just to do that.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
29 Jul 2024, 12:19
From 5 stars to 1 star, just like that.
Did you know that when you go to the support page on the 22seven website, it says: "Really good support from real, live people." This is not true because the support is not good, and I have even had AI support be more helpful, making me wonder why people are made out to be a good thing, when they are not helping. 2 issues. #1. accounts do not sync, chasing this for 5-6 months. #2. Support strings you along, says they will reply but they do not reply. If you don't chase them, you can have your issue lie dormant forever. This is different to say, web hosting companies, where a ticket is issued, and constantly monitored. Here, support just takes your issue with the illusion of "support", and it just lays dormant. If you follow up, you are told to wait. Is waiting 6 months normal? Just btw, I gave them a free pass when support told me to move my business data to their business website, and then they shut it down completely, this is minus stars if I am honest.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
29 Jul 2024, 12:19
From 5 stars to 1 star, just like that.
Did you know that when you go to the support page on the 22seven website, it says: "Really good support from real, live people." This is not true because the support is not good, and I have even had AI support be more helpful, making me wonder why people are made out to be a good thing, when they are not helping. 2 issues. #1. accounts do not sync, chasing this for 5-6 months. #2. Support strings you along, says they will reply but they do not reply. If you don't chase them, you can have your issue lie dormant forever. This is different to say, web hosting companies, where a ticket is issued, and constantly monitored. Here, support just takes your issue with the illusion of "support", and it just lays dormant. If you follow up, you are told to wait. Is waiting 6 months normal? Just btw, I gave them a free pass when support told me to move my business data to their business website, and then they shut it down completely, this is minus stars if I am honest.
0
Replies (0)AH
Alexia H
1 reviews | Active since Jan 2020
2 Jul 2024, 12:08
Cannot rely on the data
Sorry guys - the concept is great but the implementation is poor. The absolute basic minimum that users require from your product is accuracy, validity, and completeness of transactions. Missing transactions are just not acceptable. Customers being told to provide details of missing transactions so the team can manually input! completely defeats the point of an app that is meant to make life easier. Data cannot be re**** upon. A product like this cannot be released until it is 100% and this product has been around for too many years to justify the number of issues that users experience.
Helpful (0)
|Replies (0)AH
Alexia H
1 reviews | Active since Jan 2020
2 Jul 2024, 12:08
Cannot rely on the data
Sorry guys - the concept is great but the implementation is poor. The absolute basic minimum that users require from your product is accuracy, validity, and completeness of transactions. Missing transactions are just not acceptable. Customers being told to provide details of missing transactions so the team can manually input! completely defeats the point of an app that is meant to make life easier. Data cannot be re**** upon. A product like this cannot be released until it is 100% and this product has been around for too many years to justify the number of issues that users experience.
0
Replies (0)