AH
Alexia H
Active since Aug 2022
7
Reviews
0
Industries
Reviews
7 reviews10 months ago
Billing errors, no customer support, hours waiting on call hold or for chat agents
Another day spending about 4 hours in total on hold with no answer. At the same time trying to speak to someone via the app chat...same thing. No respnose from twitter customer service team. I have spent months now trying to get MWEB to sort out an issue with my account payment details. This is now the second month in a row where I am threatened with account suspension. The MWEB app is BROKEN - cannot use the pay bill function, cannot update payment details. Website is the same - billing data errors. I spent a full day last month trying to resolve the issues with customer service - no luck. Bills go higher and higher but MWEB seems to spend less and less on customer support. How can a Telco not have customer service standards as part of their licencing requirements. Absolute disgrace.
0 replies
15 months ago
No customer service
Customer service is a joke - sent request at 14:30 get a response at 21:15. Not able to speak with anyone by phone. Ridiculous whatsapp chat help. 40 minutes into "assistance" and no pogress...as if I'm speaking with a robot. Need FICA guidance but seems impossible....you can't service customers with whatsapp. No web banking, only via app. Cutting costs to waste customers' time :-/
0 replies
19 months ago
Good idea needs significant improvement
Good idea but falls short when it is easier to do the same thing directly via CIPC. Beneficial Ownership Returns functionality is not fit for purpose as it doesn't allow reporting beneficial owners that aren't shareholders..sort of defeats the point of the service. Lack of telephone support is a problem. Currently unable to function as a company director due to glitches in their system which means my director appointment is lost in the ether. Noone picks up the phone to address issues...simply logging jira cases is not helpful to customers
0 replies
19 months ago
Can't get results
Great service from Wilgeheuwel staff but I cannot access results due to issues with the app. Call waiting times ridiculous to get told that I must drive to a lab to get results as they cannot email them due to POPIA even though I am registered for the broken app. We pay thousands for these tests and then don't get results?
53 replies
22 months ago
Cannot rely on the data
Sorry guys - the concept is great but the implementation is poor. The absolute basic minimum that users require from your product is accuracy, validity, and completeness of transactions. Missing transactions are just not acceptable. Customers being told to provide details of missing transactions so the team can manually input! completely defeats the point of an app that is meant to make life easier. Data cannot be re**** upon. A product like this cannot be released until it is 100% and this product has been around for too many years to justify the number of issues that users experience.
0 replies
33 months ago
Pointless service if you are in need of any advice or support.
Complete joke of a service. Market themselves as a platform with tax advice and support. Only once you've paid and have an issue do you find out that there are NO callcentre agents, NOT even agents on real time chat... you get customer support via EMAIL with a 12 to 24 hour turnaround per email which is absolutely pointless if you have an issue that needs resolving or anything more complex than a yes or no question. If you have no need for their "support" save yourself the money and just use efiling.
0 replies
45 months ago
Veronica Maritz
Thanks Veronica Maritz for prompt account refund and responsiveness.
134 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
1 (14.285714285714286%)
2 Star
1 (14.285714285714286%)
1 Star
4 (57.142857142857146%)