DD
Derek C
Active since Mar 2009
72
Reviews
0
Industries
Reviews
72 reviews1 month ago
No Customer Service
Avis customer service will not assist customers in any way. If you call them they will promise to get back to you within 10 days. Which they never do. When you email them they simply do not respond. If you log complaints on facebook or HelloPeter they will promise to contact you which they never do, will post responses that do not address the complaint and even promise to do things such as request documented proof which they never provide. Branches know they can simply ignore any escalations and Avis as a company will do nothing to assist customers
159 replies
2 months ago
Spam
Engages in spam marketing. Have received multiple calls from them to market their products
106 replies
2 months ago
Made up damage
After not inspecting the vehicle with me upon collection I picked up damage not on the collection report before taking the vehicle. After I insisted they claimed to have updated it to show the damage. Upon return of the vehicle I was informed all is in order. A week later I got an email that the deposit was processed back to my account. After this I received a call and they claimed they picked up scratches they missed when I dropped of the vehicle and the damage was R5000. I informed them that not all damage was on the initial report and asked for them to send me timestamped photos of the vehicle before and after as well as a quote for the repairs. They have not done so. Now again more than a week later I was informed that they deduced R1600 from my deposit and the rest was processed to my account on Monday which I have still not received. They now said it would take 10 days to get me the photos and quote I asked for. I have not been given the opportunity to inspect the claimed damage, no proof has been provided, and the damage was only reported a week after the vehicle was returned. I have still not even received an invoice from them
810 replies
3 months ago
Unwilling to assist cutomer
After waiting almost 3 weeks to find out how I can use my health saver towards my premium as advertised I got a response that simply said I should ask them to do this in writing. No details of who or where this request should go to. I send a request to them again asking them to do proceed. They took so long to answer and then simply stated it was to late for the February debit order run. Did not even bother to ask if they can then do it for the following month or even provide any information of by when the request should be received. Could not be less interested in any sort of customer service
224 replies
7 months ago
Horrible service
After being told on 10 September that fees would be reversed within 5 to 24 business hours I heard nothing back from them them and the fees were not reversed. I have spend more than an hour today trying to get it resolved again and am simply being transferred from one department to another and despite what I was told previously they now insist that these fees should be charged. This after specifically asking them and being assured that it would not be the case. They also just decided to delete all my virtual credit cards without informing me, and refuse to provide any reason why this was done
53 replies
7 months ago
Persist with SPAM calls
After years of trying to get old mutual to stop calling me with spam they are still going at it. If you lost me thousands of rand, provide the worst service throughout and simply wont listen when I tell you to call me, why do you think I would be interested in any of your products?
53 replies
8 months ago
Shocking Service
Yet again FNB goes out of their way to provide the most shocking service. After getting a notification that my credit card is in arrears despite having been set up for full auto payment every month. I have now spend over an hour with them trying to resolve it. The operator not only incorrectly claimed that the they tried to process the auto payment for the incorrect amount, but also that it bounced despite the fnb cheque account having an available balance of more than 3 times the incorrect amount they claimed bounced. And to make it better this is an fnb cheque account
53 replies
10 months ago
FNB Refuses to assist
FNB never fails to disappoint. After starting a chat with support from the banking site I am told they cannot assist as this is not a verified device. Then why do you have the option there in the first place. After switching to my phone this was the interaction: 14:58 - FNB: One Moment Please 15:00 - FNB: Just a friendly reminder to respond to my last message 15:01 - FNB: Your chat has been placed on hold while I wait for your response 15:02 - Me: You told me to wait, why am I disconnection if you don't respond 15:05 - FNB: We are still responding to your query and will respond shortly 15:06 - FNB: Thank you for chatting to us, chat disconnected If the only channel you give for customers to get support is your app, why is this so useless?
56 replies
12 months ago
Landrover Assist leaves you stranded
I am shocked at how bad the roadside assistance is. After my wife's vehicle broke down while under motor plan she tried to use the in vehcile SoS button. This call eventually got answered by a lady who didnt even know which company we are looking for. She then informed us she cannot transfer us to Land Rover and they would call us back. Eventually we were called back more than 40 minutes later and the operator didnt not even seem sure they could organize a tow truck. He then promised to call us back today to arrange for the vehicle to be collected on Monday after I had to arrange an alternative tow service. They did not keep their promise and did not call us. We will certainly not be going ahead with the purchase of the new vehcile anymore after this experience
116 replies
13 months ago
Overcharge on premium
After not only charging me 35% more than the quote from the month before, Momentum insure then proceeded to back date the premium for the added items in order to overcharge me for the new items added to my policy. Despire commiting to refund me the excess charges they have not done so and it is now a month later
53 replies
Review Distribution
5 Star
5 (6.944444444444445%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
23 (31.944444444444443%)
1 Star
44 (61.111111111111114%)