Lost Credit Card Transactions and Poor service

Ever since they changed their name to Vault22 the service has deteriorated. They say they have live support from 8am but at 9:20am on a working day I am still getting an automated response saying they still need to sleep! App which was once very useful to me is now of no value at all as it discards my (ABSA) credit card transactions after 2 weeks so consequently I have no credit card expenditure history between end of October 24 and start of January 25. Very disappointing as App was once very good.