garage roller door repairz

5th February 2025 my brother arrived from Australia, did research on Garage Roller Door Services for good & quick service for my car security.this was paid for & installed 1st week of February. He returned home 18th February with the satisfaction he'd done the right thing. late 24th March i called the company to please come & check the lock as it had jammed. They got paid & obviously not interest in i n helping with a repair on new product. They kept me waiting all day 226th March as i mentioned it would be a security risk to leave garage open over night. They don't answer their phone! i On WhatsApp was told 26th, they will get back to me they in a meeting. Late afte4noon still had any feedback, it was storming & when i did get hold of someone to find out where they are as service offered 24/7. ,they said they parked their vehicles, went home, no communication to us. the next day 27th March, i Whatsapp the again, said i was concerned about their delay & concern about the security risk on my Toyota Corolla & now wouldn' t be insured. They said they will come after 5pm. I was not happy at their lack of interest to get the job required done. We sat again, nobody pitched. 28th March i WhatsApp again 1st thing in the morning about my security concern. 09.30am Received a message saying that they were booked up & would come after they spoke to the Technician's re his availability. I said this was very unprofessional on a new product sold. I hhave never had an apology or told when they will eventually come & my car would be safe. It is the 30th March & still no sign of a technician coming. My garage is right in front of the gate & the concern of a break in was worrisome. Is this how you treat a new client. ! I have call records etc as proof. As an elderly pensioner & basically very worried about the security risk at this stage. I wouldn't refer them to anyone for a quick & professional 24/7 service. I'm left ganging!!!!