Exceptional Customer Experience

It's end of year, and black Friday weekend. I have created a beautiful "thank you" photobook for our child's teacher from all the kids in the class and submitted to print with 24HourPhotobook. I had done the same last year and it was delivered in just over 24 hours. So amazing. I called them just to be sure mine was on track (submitted on Sunday, but needed for Wednesday). This year they had the wonderful problem of too many orders and what used to take 24 hours, might take up to 5 business days. When I explained what I was trying to achieve to Nick, the team looked into the possibility of it being ready on time. Initially, there was little hope it would be done before Friday, but they'd try. I just got a call at 7am today (Wed) to say it's ready to be picked up (school closes at 11)! I don't know what these guys did, but they went above and beyond, pulled a rabbit out of the hat for me, and ultimately for the class of children and their teacher. Nick & team - you are outstanding and have provided phenomenal customer experience. I am so grateful!