Careless company

Phoned on the 31 July requesting an IRP 5. Send an email also. Spoke to Chemiema. She then send the wrong time period. On the 2nd August phoned her. She advise me it will be send on the 2nd August when she is back at the office. On the 3rd August phoned as it was not received. Then she said she is still looking. Send the HR Director, Maria Viljoen and email just to tell me it will take time. They are very unhelpful. And I cant believe that people will use them. If they are this careless about paperwork. How will they be able to protect your belongings