SHOCKING SERVICE erceived from 24/7 Security

I report alarm not working to 24/7 They send technician Technicians report says alarm not work They request payment of R748 for a call out fee to tell me what i told them in the first place 5 weeks later still no report or quotation on repairing the system, however, I receive a call weekly from the accounts department to pay the callout fee I wouldn't touch this business for domestic purposes