bad customer service and refund due

On the 29th of February 2024 around 19h45 i noticed that i do not have coverage/network on my sim card, i thought maybe it's a signal problem within my area as it does happen like that most of the time and it gets connected again.

On the morning of friday the 1st of March 2024 I contacted your whatsapp number 060 096 2946 to enquire why my line is not working. the person i spoke to advised me that my debit order was not honored on the 28th of February 2024 and i told him/her that no attempt to debit was done towards my bank account and instead the deduction went through successful on the 01/03/2024. i then asked why my line was suspended without me been notified in 24hours and he said its because of that outstanding payment. I asked when my line will be reactivated he advised that it will beb done within 72hours, i asked him why am i been penalised for something which is not my fault, the he advised me that i failed to contact them on the 28th when the debit order wasnot done. I told him that i made follow-up 3 times and i was told that my debit date hs been changed to the 28th and to approve that i will be sent a link of which i didnt get, he didnt wanna listen to me. i advised him that the service im getitng from 247online is worse that rain. For me saying that he went ahead and cancelled my line and dvosed that i will be refunded on saturday 03/02/2024 for the amount debited from my bank account, i told him i dont reminder requesting for my line to be cancelled, then he said he used his discression to deactivate it completely because of the comment i said about the competitor. Then i got a call from Mel whom i believe is the same person i was communicating with on whatsapp and advised me that payfast will refund me on saturday of which i havent received the refund.

can i please have my R299 before end of business today as you decided to cancel my contract and go get myself data line somewhere.

your employees dont care about customers, always blaming us and dont want to listern to our side of the story.