KN
kelebogile N
Active since Nov 2013
22
Reviews
0
Industries
Reviews
22 reviews21 months ago
DECLINED HANDSET CLAIM
I am writing this email to query the declined claim i put on the 2nd of July 2024. According to your policy that i never got the claim was declined due to the fact that the person using the cellphone doesn't have a close relationship with me and which it is not true as this child is my nephew(my younger brother's son) who stays with my mom in zeerust where my daughter stays.The very same handset that you declined the claim for we got from your company on the 23rd of May 2022 after the previous insured one was ****** in the house when we had visitors now to my suprise you are refusing to fix or either replace with a new one as it fell and the LCD is badly damaged. I have never received any document that advice me that i cannot insure a handset that is been used by my nephew as he doesnt have a close relationship with me, that means you cannot buy a gift for your sisters or brothers children and if that is the case i would like to have all the premiums i paid for the very same handset from 2022 May until the end of JUne 2024 be refunded to me as you insured the handset under false pretences. I also queried before that even when you increase the premiums you do not send notification that the price will increase. I will just see with the debit that the amount has been increased by your company. Kindly review this claim and provide me with positive feedback.
106 replies
25 months ago
BAD CUSTOMER SERVICE
I placed an order through Yumbi to collect it at the above mentioned branch @12h14, 12h35 I get to the store to pay and collect only to be told by the cashier that the supervisor Julia Mnisi instructed him not to process our with what reasons i don't know. I asked for her attention only to refuse coming to address the matter, this is not the first time that she has given me and my colleague's bad service and always are orders get mixed&dsnt expect us to complain. What right does she have to instruct the cashier not to process our order as customers. Right of admission is reserved at the store but it's totally wrong to treat customers they way she. She needs to apologise to me and be given a warning. You do not behave like this as a manager. Our order was only captured at 12h53 and was only ready for collection at 13h20. On wednesday the 27th and 28th of March my order was also incorrectly captured , when I got to the office i called the store to notify them and the very same woman gave me bad attitude. I am really tired of being treated like a nobody, is she doesnt want to serve customers then she's in the wrong environment
53 replies
26 months ago
bad customer service and refund due
On the 29th of February 2024 around 19h45 i noticed that i do not have coverage/network on my sim card, i thought maybe it's a signal problem within my area as it does happen like that most of the time and it gets connected again. On the morning of friday the 1st of March 2024 I contacted your whatsapp number 060 096 2946 to enquire why my line is not working. the person i spoke to advised me that my debit order was not honored on the 28th of February 2024 and i told him/her that no attempt to debit was done towards my bank account and instead the deduction went through successful on the 01/03/2024. i then asked why my line was suspended without me been notified in 24hours and he said its because of that outstanding payment. I asked when my line will be reactivated he advised that it will beb done within 72hours, i asked him why am i been penalised for something which is not my fault, the he advised me that i failed to contact them on the 28th when the debit order wasnot done. I told him that i made follow-up 3 times and i was told that my debit date hs been changed to the 28th and to approve that i will be sent a link of which i didnt get, he didnt wanna listen to me. i advised him that the service im getitng from 247online is worse that rain. For me saying that he went ahead and cancelled my line and dvosed that i will be refunded on saturday 03/02/2024 for the amount debited from my bank account, i told him i dont reminder requesting for my line to be cancelled, then he said he used his discression to deactivate it completely because of the comment i said about the competitor. Then i got a call from Mel whom i believe is the same person i was communicating with on whatsapp and advised me that payfast will refund me on saturday of which i havent received the refund. can i please have my R299 before end of business today as you decided to cancel my contract and go get myself data line somewhere. your employees dont care about customers, always blaming us and dont want to listern to our side of the story.
0 replies
28 months ago
lost sneakers inside the uber
I requested an Uber for my son from 2252 Motswiri Street, tladi to bara mall to Bara mall today the 11th of January 2024. Driver of the Uber was Sabelo driving a Toyota Ayga with registration KL15XWGP. the drop off was at 11:33am. Immediately after the driver dropped him, he realised that he forgot a pair of Nike sneakers inside his vehicle and we logged a complaint with the Uber online, and they keep on responding to us that they will be in contact with us as soon as they've been in contact with the driver. its now 17h39 an nothing has happened. I need those sneakers because they were left inside his car or he must pay me the R2400 for them. i have been trying to contact him but without any luck. please contact me at 0733124516 Nelly or 0638690339
0 replies
32 months ago
BAD CUSTOMER SERVICE
30TH OF AUGUST 2023 @06H07AM I GOT AN SMS ON MY MOBILE ADVISING ME THAT MY DEBIT ORDER FOR THE WARRANTY PREMIUM WAS UNSUCCESSFUL, THIS WAS A SHOCK OF MY LIFE AS I HAVE SUFFICIENT FUNDS AVAILABLE IN MY BANK ACCOUNT. @08H28 I CALLED 0861486964 AND SPOKE WITH SYLVIA &EXPLAINED TO HER THE REASIN WHY I CALLED,SHE COULDNT GIVE ME A CLEAR REASON WHY MY DEBIT WAS NOT SEND TO MY BANK AS THERE'S NO SIGN OF ANY RETURNED DEBIT ORDER FOR THE WARRANTY PREMIUM ON MY BANK ACCOUNT. I THEN ADVISED HER THAT I WANT TO PAY AND SHE SHOULD PROVIDE ME WITH THE BANKING DETAILS TO USE,SHE THEN SAID THEY CAN RUN ANOTHER DEBIT WITHIN THE NEXT 5WORKING DAYS/CUSTOMER CARE WILL SEND ME A LINK TO DO THE PAYMENT,AND I OPTED FOR THIS OPTION AND SHE SAID MY ACCOUNT HAVE 2UNPAID PREMIUM AND I TOLD HER THAT THE MARCH DEBIT WAS UNAUTHORISED AS MY PREVIPUS POLICY WAS STILL ACUVE AND THE PERSON I SPOKE TO SAID THE NEW ONE WILL START TO DEBIT FROM THE END OF APRIL 2023. SHE THEN TRANSFERED MY CALL TO NICO AS I WANTED TO ENQUIRE ABOUT A CLAIM THAT WAS PUT THROUGH BY THE DEALER ON THE 25TH OF AUGUST 2023,HE ADVISED ME THAT MY CLAIM WILL NOT BE PROCESSED AS MY ACCOUNT IS BEEN PUT ON HOLD DUE TO THE 2 UNPAID DEBITS&HE ADVISED NE TO WAIT FOR THE LINK THAT WILL BE SEND TO MY PHONE TO DO THE PAYMENT FOR THE UNPAID DEBIT OF THE 28TH OF AUGUST,I WAITED FOR THE LINK UNTIL I DECIDED TO CALL 0117905060&SPOKE WITH A VERY ARROGANT,DISRESPECTFUL SIFISO WHO TOLD ME THAT I WILL NOT TELL THEM HOW TO DO THEIR JOB WHEN I ADVISED HIM THAT I WANT TO MAKE A PAYMENT FOR THE UNSUCCESSFUL PREMIUM THAT WAS DUE ON THE 28TH. HE THEN TOLD ME THAT MY CLAIM WILL NOT BE ATTENDED TO UNTIL THE QUERY OF THE CALL MADE BY ONE OF HIS COLLEAGUES IS LISTENED TO WHICH HAPPENED IN MARCH,I THEN ASKED HIM WHY WAS MY PREVIOUS CLAIM IN JULY APPROVED IF I HAD AN UNPAID DEBIT,HE COULDNT PROVIDE ME WITH AN ANSWER. ALL THAT IM ASKING FOR IS FOR MY CLAIM TO BE ATTENDED TO AS IT IS NOT MY FAULT THAT THE DEBIT WAS NOT SENT TO MY BANK AND ITS CLOSE TO A WEEK NOW THAT THE DEALER HAS MY VEHICLE. SIFISO IS VERY VERY RUDE AND NEEDS TO GO FOR CUSTONER SERVICE TRAININF AND TELEPHONE ETIQUETTE. I HAVE BEEN PAYIMG MY PREMIUMS ON TIME AND I WILL NOT ACCEPT THISKIND OF TREATMENT AND BE EXPECTED TO TAKE A BLAME FOR SOMETHING THAT WASNT MY FAULT
131 replies
38 months ago
DECLINED CLAIM DUE TO EXCESS FEE
On the 3rd of March 2023 I was watching tv at my place&tbe TV just stopped working. I gave it some time to see if the problem still continues and indeed it was not working as the screen was flashing on & off. I alerted my insurance Miway on Monday the 6th of March, they didn't attend to my query until I called them on the 7th.they sent a guy from their repair center to come pickup the TV so that they could access the damage further. The TV was collected on the 8th of March. Today I received a call from claims department advising me that I have to pay an excess fee of R4500 to have my TV replaced. I took an insurance without an excess for any household goods I claim for and there's nowhere in my policy document where it says that I will be charged this amount for any replacement of stuff in my house. All I want is for my TV to be replaced or fixed and be returned to me before I escalate the matter to my lawyers. This is daylight robbery as the consultant who called me told me that since load shedding policies have been amended, I never got any document from miway advising me of such as if we as costumers are the one's who caused this load shedding issues. I have been a loyal customer who never missed any payments on his premiums, i DESERVE A BETTER SERVICE FOR WHAT I'M PAYING For.. My policy is a NO Excess policy and that is why I took it in the first place. I don't have anything to watch at my place, please assist me ASAP
106 replies
39 months ago
FRAUDULENT UPGRADE
ON THE 24TH OF NOVEMBER 2022 I CHECKED THE BALANCE AVAILABLE FOR MY CONTRACT DATA LINE 0826500541 AND I WAS SHOCKED TO FIND THAT I HAVE MORE DATA TO WHAT I HAVE BEEN RECEIVING EVERY MONTH. I THEN WENT TO THE 4U STORE IN TRADE ROUTE MALL AND THE CONSULTANT TOLD ME THAT THE LINE WAS UPGRADED FROM A 2GIG DATA CONTRACT TO A 5GIG DATA CONTRACT , WHICH I DID NOT AUTHORISE. HE ADVISED ME TO CALL 0821945 TO LOG A QUERY. DUE TO THE HECTIC SCHEDULE THAT I ALWAYS HAVE AT WORK I FORGOT OT MAKE A CALL BUT I THEN CALLED THE UPGRADES DEPARTMENT JUST BEFORE THE 17TH OF JANUARY 2023 AND THE CONSULTANT I SPOKE TO ADVISED ME THAT THEY WILL LISTEN TO THE RECORDING AND I WILL BE CALLED BACK WITHIN 48HOURS WITH FEEDBACK ,NO CALL WAS MADE TO ME UNTIL I SENT AN EMAIL TO CUSTOMER CARE TO COMPLAIN ON THE 17TH OF JANUARY 2023. TODAY IS THE 15TH OF FEBRUARY 2023 AND I HAVENT BEEN CALLED BY ANYONE REGARDING MY QUERY AND I AM PAYNG FOR SOMETHING THAT WAS DONE WITHOUT MY CONSENT. PLEASE REVERSE THIS UPGRADE WITHIN 48HOURS AS I WANT TO DO MY UPGRADE AT THE VODASHOP OR I WILL REFER THIS MATTER TO MY LAWYERS AS THIS IS FRAUD THAT YOUR CONSULTANT DID ON MY ACCOUNT. I NEBER AGREED TO ANY UPGRADE THAT WAS DONE ON MY ACCOUNT IN SEPTEMBER 2022 AS PER THE ADVICE FROM THE CONSULTANT AT THE SHOP. THIS IS REALLY ANNOYING AND DISGUSTING TO WAIT FOR A SIMPLE FEEDBACK FRIOM A BIG COMPANY LIKE YOU.😡😡😡💩💩
112 replies
53 months ago
SUSPENDED ACCOUNT
For the past 2months i have been receiving bad service from telkom. My services were suspended in September after they failed to debit my account on the 15th of September 2021. I had sufficient funds in my account for the debit order to go through, however they made it as if its my problem that the account wasnt paid. I contacted them and they processed a debit order through my account before the end of September which went through successful. The very same thing happened in October and November 2021. They debited my account on the 25th of November 2021 the amount of R797.97 and they still went and suspended my line on the 6th of December 2021. I will not allow your company to punish me for failing to do their job. Please reinstate my line with immediate effect and make sure that the right amount is debited from my bank account on the 15th of December 2021. I am sick and tired of this service and i will be cancelling my contract at the end of this month as it is the end of the 24months. Please contact me at 0659373833 or 081 323 2245
0 replies
58 months ago
REFUND QUERY
I have 4 cellphone policies with Finrite, and the payment get debited from my bank account every month on the 27th.On the 28th of June i was debited twice for each policy that i have and I called them on the 29th to notify them of the extra amount taken from my bank account and the consultant I spoke to advised me that they are aware if that problem and i will get an sms about my refund. I called on the 1st of July and I spoke with Ntombi who advised me that a request has been sent to have the extra amount money refunded back to me. No money was paid back to me until i sent an email to Jean Billings and Lloyd Mokgwasa on the 09/07/2021. Lloyd refered my query to Petunia Sithebe for assistance. Petunia never bothered herself to respond to the request. On 12/07/2021 i sent an email to all of them only to be told nonsense that if i reverse the debit orders my policy will lapse. They made the mistake now when im asking fpr my refund im been threatened. I want my refund before end of business today. Im tired of dealing with incompetent staff and their manangers
0 replies
60 months ago
BAD CUSTOMER SERVICE
On Friday the 7th of May 2021 I had a problem with my vehicle while driving to work. I called the dealer where I always do my service and they told me to bring the car same day to them so that they can put in on a diagnostic machine, I did that and they told me what the problem was and that they need to log a claim with my warranty of the vehicle. They did that and I got the claim reference number. The car was with the dealer the whole weekend which is understandable, and as they always do once they log a claim the car gets fixed the next day or two. On Tuesday the 11th of May 2021 I called the call center for Innovation to enquire where the delay was as the car hasn't been repaired yet. I spoke to Khanyisa who advised me that the dealer was supposed to have called them once they are done stripping off the oil pump, the dealer advised them that they did that the same day I called. Then Khanyisa said she will book an assessor to go and assess the vehicle, today its Thursday and the car is not repaired as the assessor hasn't went to assess the car. I called the call center today I spoke to a very rude consultant by the name Mzwakhe who doesn't know what the meaning of customer service is. He told me that the turn around time for the assessor to go and assess the car is 3working days and they are still within that time, and no one has advised us of that turn around time. When I asked him if there's nothing he can do to get the assessor to go assess my car he rudely said I have to wait and there's nothing he can do & he even went to say its okay if I want to report this matter further I can do that. I don't expect this rotten treatment from someone who is supposed to be rendering a good service to me as a client. I want a written apology for his bad behavior towards me, and I want a go ahead given to the dealer to fix my car by no later than 14/05/2021 as I use it to go to work and I have to be at work Saturday morning at 08H00
53 replies
Review Distribution
5 Star
2 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (22.727272727272727%)
1 Star
15 (68.18181818181819%)