Sohva
Verified Business
Performance(last 12 months):
0Trustindex Rating
#49Ranked In Insurance
98h 24mReply Time
20 NPSLikely
Replied to 80% of negative reviews
Reply time on negative reviews: 19 hours 58 min
TrustIndex
0
Ranking
#49
in Insurance
Avg Reply
98h 24m
NPS Score
20
Recommended: Likely
Replied to 80% of negative reviews
Reply time on negative reviews: 19 hours 58 min
Review Distribution
2.8|9 Reviews
Jun '25 - May '26
5(37.5%)
4(0%)
3(0%)
2(0%)
1(62.5%)
5(37.5%)
4(0%)
3(0%)
2(0%)
1(62.5%)
Frequently Asked Questions About Sohva
Sohva has a TrustIndex of 0 out of 10 on Hellopeter, based on 9 reviews in the last 12 months. They reply to 80% of negative reviews, typically within 19 hours 58 min. Hellopeter has tracked Sohva across 80 total reviews. How is the TrustIndex calculated? →
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNS
Nelly S
1 reviews | Active since Jan 2020
12 Mar 2026, 18:14
Cellphone Insurance claim Hollard
I am writing this review with lots of appreciation to Sharon Maluleke after she delivered to me a smooth ,best ,friendly and quick service when i was claiming for my phone insurance that i joined @ Edgars under Hollard. As frustrating,stressing and overwhelming it is to lose a phone talking to her gave me hopes regarding my claim and for that i am truly thankful. Regards Nelly
Helpful (0)
|Replies (0)NS
Nelly S
1 reviews | Active since Jan 2020
12 Mar 2026, 18:14
Cellphone Insurance claim Hollard
I am writing this review with lots of appreciation to Sharon Maluleke after she delivered to me a smooth ,best ,friendly and quick service when i was claiming for my phone insurance that i joined @ Edgars under Hollard. As frustrating,stressing and overwhelming it is to lose a phone talking to her gave me hopes regarding my claim and for that i am truly thankful. Regards Nelly
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Replies (0)EM
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Lihle T
1 reviews | Active since Jan 2020
23 Aug 2025, 07:48
The worst experience using Sohva and Ackermans
horrible, horrible experience. i have been assisting my grandmother with using the virtual voucher she received after claiming for her phone and we have been pushed from pillar to post with no resolution. When we go to Ackermans stores to use the voucher they tell us their systems give an error saying "pick up card" and the voucher doesnt work, Sohva on their side say the voucher is fine. We have been trying to get this fixed since June and still nothing.
Helpful (0)
|Replies (0)LT
Lihle T
1 reviews | Active since Jan 2020
23 Aug 2025, 07:48
The worst experience using Sohva and Ackermans
horrible, horrible experience. i have been assisting my grandmother with using the virtual voucher she received after claiming for her phone and we have been pushed from pillar to post with no resolution. When we go to Ackermans stores to use the voucher they tell us their systems give an error saying "pick up card" and the voucher doesnt work, Sohva on their side say the voucher is fine. We have been trying to get this fixed since June and still nothing.
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Replies (0)ZM
Zazamisa M
1 reviews | Active since Jan 2020
20 Aug 2025, 21:33
HORRIBLE SERVICE, *********** staff that's inhumane and robotic- with no human factor and no sense of urgency. Escalating anything with them is a waste of time. STAY AWAY FROM TAKING INSURANCE WITH HOLLARD/ EDGARS, JET or any other retailer who uses them
Had my phone ****** at the end of July, Logged the claim 1st Aug, today is the 20th of Aug, approximately A WHOLE MONTH LATER, I still have not received a replacement device. UNPROFESSIONAL, POOR and DISTASTEFUL service from the *********** staff from the call centre team leader Letlhogonolo Gaethuse to the so called manager Nebewia Hartebees who cannot not manage anything. They used all sorts of tactics to delay delivery of my device AFTER approving an unfair amount which was waaaaay less than what I am insure for. If you want value for your money- choose another insurance but Hollard, Edgars, JET etc.
Helpful (0)
|Replies (0)ZM
Zazamisa M
1 reviews | Active since Jan 2020
20 Aug 2025, 21:33
HORRIBLE SERVICE, *********** staff that's inhumane and robotic- with no human factor and no sense of urgency. Escalating anything with them is a waste of time. STAY AWAY FROM TAKING INSURANCE WITH HOLLARD/ EDGARS, JET or any other retailer who uses them
Had my phone ****** at the end of July, Logged the claim 1st Aug, today is the 20th of Aug, approximately A WHOLE MONTH LATER, I still have not received a replacement device. UNPROFESSIONAL, POOR and DISTASTEFUL service from the *********** staff from the call centre team leader Letlhogonolo Gaethuse to the so called manager Nebewia Hartebees who cannot not manage anything. They used all sorts of tactics to delay delivery of my device AFTER approving an unfair amount which was waaaaay less than what I am insure for. If you want value for your money- choose another insurance but Hollard, Edgars, JET etc.
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Replies (0)PM
Phindulo M
1 reviews | Active since Jan 2020
20 Aug 2025, 13:46
Samsung Galaxy A23
I would like to express my sincere appreciation to Sharon Maluleke.This is for her exceptional customer service.
Helpful (0)
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Phindulo M
1 reviews | Active since Jan 2020
20 Aug 2025, 13:46
Samsung Galaxy A23
I would like to express my sincere appreciation to Sharon Maluleke.This is for her exceptional customer service.
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Replies (0)KP
Kathleen P
1 reviews | Active since Jan 2020
6 Aug 2025, 09:50
Excellent Service Sharon Maluleke
I would like to express my sincere appreciation to Sharon Maluleke.This is for her exceptional customer service.Your professionalism,understanding,and genuine concern towards my query and assisting with my claim.It was approved while on the call with you.I want ro commend you for your efforts.Be blessed.
Helpful (0)
|Replies (0)KP
Kathleen P
1 reviews | Active since Jan 2020
6 Aug 2025, 09:50
Excellent Service Sharon Maluleke
I would like to express my sincere appreciation to Sharon Maluleke.This is for her exceptional customer service.Your professionalism,understanding,and genuine concern towards my query and assisting with my claim.It was approved while on the call with you.I want ro commend you for your efforts.Be blessed.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
10 Jun 2025, 07:51
SOVHA *****ing elderly people on cellphone claims :**** insurance company
Good day, My mother submitted a claim for a cellphone Huawei P40 lite about 2 months ago which was bought 5 years ago. She has been hassling with the claims process, the company is taking advantage of her because she is not literate. May you please resolve this issue with immediate effect or I will assist my mother to lodge a complaint with the ombudsman The policy has been in place for more than 10 years which shows that she is a loyal customer but she is being treated unfairly The policy document shows that the cellphone is covered for R8000 The cellphone was bought in 2020 for R6500 however the claim was approved for only R5500 the consultant says its due to depreciation however i the past years when the claims were approved it was always for the replacement value it was insured for. There were no issues of depreciation. This is something new They offered her certain phones that she can choose from, some of the phones that were offered were worth R7000 however you are saying that you approved the claim for R5500 My mother opted for a honor 200 lite for network provider of MTN or Vodacom, they gave her 90 days to pay excess. You advised that you don't have stock for other network providers and you only have Cell C. One of the consultant said he ordered stock for MTN 2 weeks ago. There is no feedback provided for the stock request. Every single time my mother phones in they are forcing her to take cellphone that she doesn't want and forcing her to go for Cell C phone. She phoned in requesting an insurance claims history letter and she was declined to obtain that because you know it will show that you are robbing her on the claim amount that has been approved. When she ask to speak to a manager, she is also declined the right to do that 90 days period is very close yet you have no stock for the cellphone, if the 90 days pass without stock you will be blaming the customer and refusing to pay her. She asked if you can refund her cash so she can go and buy her cellphone since you are failing to get stock for the cellphone in due time before the 90 days period however you declined that as well. This insurance company is a **** and you are *****ing elderly people who don't have the power to fight for themselves and you are violating TCF.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
10 Jun 2025, 07:51
SOVHA *****ing elderly people on cellphone claims :**** insurance company
Good day, My mother submitted a claim for a cellphone Huawei P40 lite about 2 months ago which was bought 5 years ago. She has been hassling with the claims process, the company is taking advantage of her because she is not literate. May you please resolve this issue with immediate effect or I will assist my mother to lodge a complaint with the ombudsman The policy has been in place for more than 10 years which shows that she is a loyal customer but she is being treated unfairly The policy document shows that the cellphone is covered for R8000 The cellphone was bought in 2020 for R6500 however the claim was approved for only R5500 the consultant says its due to depreciation however i the past years when the claims were approved it was always for the replacement value it was insured for. There were no issues of depreciation. This is something new They offered her certain phones that she can choose from, some of the phones that were offered were worth R7000 however you are saying that you approved the claim for R5500 My mother opted for a honor 200 lite for network provider of MTN or Vodacom, they gave her 90 days to pay excess. You advised that you don't have stock for other network providers and you only have Cell C. One of the consultant said he ordered stock for MTN 2 weeks ago. There is no feedback provided for the stock request. Every single time my mother phones in they are forcing her to take cellphone that she doesn't want and forcing her to go for Cell C phone. She phoned in requesting an insurance claims history letter and she was declined to obtain that because you know it will show that you are robbing her on the claim amount that has been approved. When she ask to speak to a manager, she is also declined the right to do that 90 days period is very close yet you have no stock for the cellphone, if the 90 days pass without stock you will be blaming the customer and refusing to pay her. She asked if you can refund her cash so she can go and buy her cellphone since you are failing to get stock for the cellphone in due time before the 90 days period however you declined that as well. This insurance company is a **** and you are *****ing elderly people who don't have the power to fight for themselves and you are violating TCF.
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Replies (0)NN
Nelly N
1 reviews | Active since Jan 2020
3 Jun 2025, 07:55
Unhappy customer, paying insurance for nothing
I took my phone to edgars to be repaired by insurance (Sohva) on the 17th May, I sent Sohva the pictures of my device in good condition, the only problem was that the charging point wasn't functioning well, I got a call from Pretty 2nd June, I went to edgars in Sandton on the same day, and was told my phone was rejected because it has cotton on changing point, someone fiddled with my phone it even has scratches now, they had my phone for 2weeks, no one bothered to get it from edgars, after the premium has been debited now suddenly there's a problem? I don't pay for excuses, I need a proper phone. I cannot be paying R255 for insurance for nothing, I got the device less than 6months ago from them, why would I need cotton to see what the issue was with the phone? I'm disappointed at both Edgars and Sohva.
Helpful (0)
|Replies (0)NN
Nelly N
1 reviews | Active since Jan 2020
3 Jun 2025, 07:55
Unhappy customer, paying insurance for nothing
I took my phone to edgars to be repaired by insurance (Sohva) on the 17th May, I sent Sohva the pictures of my device in good condition, the only problem was that the charging point wasn't functioning well, I got a call from Pretty 2nd June, I went to edgars in Sandton on the same day, and was told my phone was rejected because it has cotton on changing point, someone fiddled with my phone it even has scratches now, they had my phone for 2weeks, no one bothered to get it from edgars, after the premium has been debited now suddenly there's a problem? I don't pay for excuses, I need a proper phone. I cannot be paying R255 for insurance for nothing, I got the device less than 6months ago from them, why would I need cotton to see what the issue was with the phone? I'm disappointed at both Edgars and Sohva.
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