Sohva
3.1|84 reviews
Responds in 43 hours 28 min
EM
Elvira M
1 reviews | Active since Member
09 Sept 2025, 15:13
Bad service
Bad service, no response. Claim logged awaiting feedback no answer when follow up calls done. Is anyone even working there.
Helpful (0)
Replies (2)0
Replies (2)Sohva's replyOfficial
10 Sept 2025, 10:02Dear Elvira,
Thank you for contacting us. We have passed your complaint on to our complaints team, who will be in touch asap.
Kind regards,
Team Sohva
Thank you for contacting us. We have passed your complaint on to our complaints team, who will be in touch asap.
Kind regards,
Team Sohva
Best regards,
Sohva's reply10 Sept 2025, 10:02
Official
Dear Elvira,
Thank you for contacting us. We have passed your complaint on to our complaints team, who will be in touch asap.
Kind regards,
Team Sohva
Thank you for contacting us. We have passed your complaint on to our complaints team, who will be in touch asap.
Kind regards,
Team Sohva
Best regards,
Sohva's replyOfficial
12 Sept 2025, 10:31Dear Elvira
Thank you for your patience. We note that we received the claim on the same day it was forwarded to us by WesBank, and we immediately began processing it; however, our team did experience some initial challenges in making contact with the policyholder. We are happy to confirm, however, that our team has made contact with the policyholder via WhatsApp and collected the required details to process the claim. We have also spoken to the driver of the vehicle at the time of the incident to obtain her statement.
We are currently awaiting confirmation from Hollard on the appointment of the assessor who will view the damage. As soon as this step is finalised, we will provide the policyholder with an update.If the policyholder has any questions in the meantime, they can contact us on 0860 222 880 or at complaints@sohva.co.za.
Kind regards,
Team Sohva
Thank you for your patience. We note that we received the claim on the same day it was forwarded to us by WesBank, and we immediately began processing it; however, our team did experience some initial challenges in making contact with the policyholder. We are happy to confirm, however, that our team has made contact with the policyholder via WhatsApp and collected the required details to process the claim. We have also spoken to the driver of the vehicle at the time of the incident to obtain her statement.
We are currently awaiting confirmation from Hollard on the appointment of the assessor who will view the damage. As soon as this step is finalised, we will provide the policyholder with an update.If the policyholder has any questions in the meantime, they can contact us on 0860 222 880 or at complaints@sohva.co.za.
Kind regards,
Team Sohva
Best regards,
Sohva's reply12 Sept 2025, 10:31
Official
Dear Elvira
Thank you for your patience. We note that we received the claim on the same day it was forwarded to us by WesBank, and we immediately began processing it; however, our team did experience some initial challenges in making contact with the policyholder. We are happy to confirm, however, that our team has made contact with the policyholder via WhatsApp and collected the required details to process the claim. We have also spoken to the driver of the vehicle at the time of the incident to obtain her statement.
We are currently awaiting confirmation from Hollard on the appointment of the assessor who will view the damage. As soon as this step is finalised, we will provide the policyholder with an update.If the policyholder has any questions in the meantime, they can contact us on 0860 222 880 or at complaints@sohva.co.za.
Kind regards,
Team Sohva
Thank you for your patience. We note that we received the claim on the same day it was forwarded to us by WesBank, and we immediately began processing it; however, our team did experience some initial challenges in making contact with the policyholder. We are happy to confirm, however, that our team has made contact with the policyholder via WhatsApp and collected the required details to process the claim. We have also spoken to the driver of the vehicle at the time of the incident to obtain her statement.
We are currently awaiting confirmation from Hollard on the appointment of the assessor who will view the damage. As soon as this step is finalised, we will provide the policyholder with an update.If the policyholder has any questions in the meantime, they can contact us on 0860 222 880 or at complaints@sohva.co.za.
Kind regards,
Team Sohva
Best regards,