MONEY PAID AND YET NO SERVICE RENDERED....

My internet sim card has not been working since the 29th of March 2023, of which March was paid for end of February. My account was then deducted of the payment for April 2024 and yet my sim card is not working. When i texted on WhatsApp i was advised that i will need to repay a R200 reconnection fee because of the late payment. I advised the lady that i will not be paying a reconnection fee, and this was before my account was deducted. I need my sim card connected as soon as possible or my money paid back to my account as soon as possible. I work from home this is a HUGE INCONVENIENCE!!!! I have been sending whatsapp's the whole morning no one is responding.